Audi A1 refund

[ellie7x]

Hi I posted yesterday about my Audi A1 having problems less than a month after purchasing. I have decided to refund it instead because there are numerous faults now. The dealer (200 miles away) is saying that I need to call them on Monday (my last day to fully refund the car) I need to ring first to make sure that a certain person is at the dealership this day, But am I still entitled to have a refund on Monday regardless of who is at the dealership? If I can’t sort this on Monday then my chance for a full refund is over.

[Miserablegit]

Ensure you’ve rejected the car today by email so there is a paper trail of you rejecting it. Call them Monday as well.

[Canon_Fodder]

Email them today OPs you have it in writing, comfortably before the 30 day deadline.

Set out the faults in full and be clear you are rejecting the car under the Consumer Rights Act 2015

Don't waffle, just the plain facts.

[Canon_Fodder]

To be clear - you only need to have notified them of the rejection within 30 days, the whole process doesn't need to be concluded by then.

[Ussrcossack]

Do it by email.

Do not delay.

You have rights don't let them convince you otherwise and don't accept anything less than what you want

[Trevor555]

As already mentioned, email your rejection now.

Has the car been into a garage for repairs that were authorized by the dealer?

If so, your rejection period extends by any time the car has been in for repair.

Have you got proof that it's faulty? You will need this if they don't agree to the refund.

Aside from the above, what are the problems?

For example, many faults can arise from a weak battery. Give us a bit more info.

[blue_haddock]

You can email your rejection but until the dealer has inspected it and actually checked for faults they do not have to accept it.

At the moment it's just an unknown garage looking for a payday rather than a confirmed diagnosis.

It always amazes me how people are happy to travel to the other end of the country to buy a car but the moment there is an issue refuse to take it due to the distance.

[talksthetorque]

blue_haddock said:

You can email your rejection but until the dealer has inspected it and actually checked for faults they do not have to accept it.

At the moment it's just an unknown garage looking for a payday rather than a confirmed diagnosis.

It always amazes me how people are happy to travel to the other end of the country to buy a car but the moment there is an issue refuse to take it due to the distance.

Because a garage that can diagnose a fault is much more common than a Yellow Audi A1 with the 1.4 tdi engine, heated leather seats, sunroof and the audio pack?( an example)

[blue_haddock]

talksthetorque said:

Because a garage that can diagnose a fault is much more common than a Yellow Audi A1 with the 1.4 tdi engine, heated leather seats, sunroof and the audio pack?( an example)

But the fact remains that if you are happy to buy a car from miles away you should be equally happy for it to return there for any work that is required.

Do you really expect the selling garage to authorize a large expensive repair from a garage they dont know from adam on a car they believe was well maintained?

How do they know that the buyer and garage are not in it together and inflating the repair to effectively get discount after the purchase has been made?

[talksthetorque]

blue_haddock said:

talksthetorque said:

Because a garage that can diagnose a fault is much more common than a Yellow Audi A1 with the 1.4 tdi engine, heated leather seats, sunroof and the audio pack?( an example)

But the fact remains that if you are happy to buy a car from miles away you should be equally happy for it to return there for any work that is required.

Do you really expect the selling garage to authorize a large expensive repair from a garage they dont know from adam on a car they believe was well maintained?

How do they know that the buyer and garage are not in it together and inflating the repair to effectively get discount after the purchase has been made?

Becauser they're on the hook for the repairs. They can either collect it or authorise a local repair.
How do you get a broken car you've been sold to a garage 200 miles away.

Using your logic I take it you never travel more than a reasonable distance away from the supplying garage whilst it is in warranty.

[ellie7x]

blue_haddock said:

You can email your rejection but until the dealer has inspected it and actually checked for faults they do not have to accept it.

At the moment it's just an unknown garage looking for a payday rather than a confirmed diagnosis.

It always amazes me how people are happy to travel to the other end of the country to buy a car but the moment there is an issue refuse to take it due to the distance.

Yes I bought the car while I was visiting my mum and dad up north and brought it back down, seemed like perfect timing and I thought the car was perfect. Then faults started to occur. I went to a prestigious Audi VW specialist who identified the faults and I sent the report to the dealer as well as an email stating I’m within my rights to return the car and receive my full refund as the car is not satisfactory or as told. They tried telling me I need to wait first as someone at the dealership is off with covid and he’s the person who deals with this stuff but regardless I’m taking it on Monday and getting my money and old car back. They can inspect the car as much as they want but all they’ll find is the faults that the specialist found. When I picked up the car from the dealer, the windscreen wipers needed replacing, the back wiper washer was clogged and I had to unclog it, they said it would come with car mats and it didn’t, the steering alignment was off, it said it had a full valet but the car was still dirty Inside. This should have sent alarm bells ringing but since my mam and dad bought it for me and my dad looked at it (he’s a mechanic) then I was happy too (new car!!!). I’ve learnt my lesson not to buy a car from across the country.

[ellie7x]

Trevor555 said:

As already mentioned, email your rejection now.

Has the car been into a garage for repairs that were authorized by the dealer?

If so, your rejection period extends by any time the car has been in for repair.

Have you got proof that it's faulty? You will need this if they don't agree to the refund.

Aside from the above, what are the problems?

For example, many faults can arise from a weak battery. Give us a bit more info.

I took it to a Audi/Vw specialist garage to have a look at it as I noticed rattling coming from under the engine and they diagnosed it as a noisy timing chain and turbo waste gate rattling as well as electrical faults due to the battery only having 22% charge. I didn’t pay for any work to be done. I contacted the dealer who said he didn’t know anything about cars and the person that does is off with covid. The specialist gave me a copy of the report on my car and I sent this to the dealer as well as an email stating I would like a refund as it’s within my rights to have one as I no longer deem the car to be of satisfaction or as originally described. I got the complaint written on Which.com with the legal stuff involved also. If I wanted to get the car repaired, I doubts the dealer would allow me to get it repaired down here and I doubt the would do a sufficient job themselves fixing it if the car was sold to me with the issues stated.

[ellie7x]

Canon_Fodder said:

Email them today OPs you have it in writing, comfortably before the 30 day deadline.

Set out the faults in full and be clear you are rejecting the car under the Consumer Rights Act 2015

Don't waffle, just the plain facts.

Yes I did that this morning and then called them later. They seemed very quick to agree to a refund but not in an understanding way, more in an angry way like they knew this would happen?

[ellie7x]

Canon_Fodder said:

Email them today OPs you have it in writing, comfortably before the 30 day deadline.

Set out the faults in full and be clear you are rejecting the car under the Consumer Rights Act 2015

Don't waffle, just the plain facts.

This is what I sent.

Dear (dealer)
I'm writing to you about the Audi A1 (2011) I bought from you for £6500 on Saturday March 26 2022.
The vehicle has Developed a rattling noise under the bonnet. Took the car to an VW Audi specialist (VAG CAR LTD WS11 0DF) and they have diagnosed it as timing chain being noisy and turbo wastegate rattling ontop of that the alternator is overcharging at 16v due to battery being in poor health (22% capacity) which does not allow stop start function to work and may stop other functions working.
The Consumer Rights Act 2015 makes it an implied term of the contract I have with (dealer) that goods be as described, fit for purpose and of satisfactory quality. I am entitled to reject the car under the Consumer Rights Act 2015 as the faults have developed within the first 30 days of purchase and am entitled to a full refund upon the return of the car to you.
Yours sincerely,

[The Mad Monk]

ellie7x said:

This is what I sent.

Dear (dealer)
I'm writing to you about the Audi A1 (2011) I bought from you for £6500 on Saturday March 26 2022.
The vehicle has Developed a rattling noise under the bonnet. Took the car to an VW Audi specialist (VAG CAR LTD WS11 0DF) and they have diagnosed it as timing chain being noisy and turbo wastegate rattling ontop of that the alternator is overcharging at 16v due to battery being in poor health (22% capacity) which does not allow stop start function to work and may stop other functions working.
The Consumer Rights Act 2015 makes it an implied term of the contract I have with (dealer) that goods be as described, fit for purpose and of satisfactory quality. I am entitled to reject the car under the Consumer Rights Act 2015 as the faults have developed within the first 30 days of purchase and am entitled to a full refund upon the return of the car to you.
Yours sincerely,

I would have said "I hereby reject the car Reg no XYZ123H under the terms of - quote act - etc. You haven't actually said that you reject the car.

[ellie7x]

The Mad Monk said:

ellie7x said:

This is what I sent.

Dear (dealer)
I'm writing to you about the Audi A1 (2011) I bought from you for £6500 on Saturday March 26 2022.
The vehicle has Developed a rattling noise under the bonnet. Took the car to an VW Audi specialist (VAG CAR LTD WS11 0DF) and they have diagnosed it as timing chain being noisy and turbo wastegate rattling ontop of that the alternator is overcharging at 16v due to battery being in poor health (22% capacity) which does not allow stop start function to work and may stop other functions working.
The Consumer Rights Act 2015 makes it an implied term of the contract I have with (dealer) that goods be as described, fit for purpose and of satisfactory quality. I am entitled to reject the car under the Consumer Rights Act 2015 as the faults have developed within the first 30 days of purchase and am entitled to a full refund upon the return of the car to you.
Yours sincerely,

I would have said "I hereby reject the car Reg no XYZ123H under the terms of - quote act - etc. You haven't actually said that you reject the car.

Ah never thought about the reg, I generated the complaint from Which.com. You think I should send a new email specifically stating the reg too?

[blue_haddock]

ellie7x said:

I took it to a Audi/Vw specialist garage to have a look at it as I noticed rattling coming from under the engine and they diagnosed it as a noisy timing chain and turbo waste gate rattling as well as electrical faults due to the battery only having 22% charge. I didn’t pay for any work to be done. I contacted the dealer who said he didn’t know anything about cars and the person that does is off with covid. The specialist gave me a copy of the report on my car and I sent this to the dealer as well as an email stating I would like a refund as it’s within my rights to have one as I no longer deem the car to be of satisfaction or as originally described. I got the complaint written on Which.com with the legal stuff involved also. If I wanted to get the car repaired, I doubts the dealer would allow me to get it repaired down here and I doubt the would do a sufficient job themselves fixing it if the car was sold to me with the issues stated.

You can try for a refund but until they have inspected it I can almost certainly state they will not be refunding it as they don't have to go one what your specialist states is wrong.

[ellie7x]

blue_haddock said:

ellie7x said:

I took it to a Audi/Vw specialist garage to have a look at it as I noticed rattling coming from under the engine and they diagnosed it as a noisy timing chain and turbo waste gate rattling as well as electrical faults due to the battery only having 22% charge. I didn’t pay for any work to be done. I contacted the dealer who said he didn’t know anything about cars and the person that does is off with covid. The specialist gave me a copy of the report on my car and I sent this to the dealer as well as an email stating I would like a refund as it’s within my rights to have one as I no longer deem the car to be of satisfaction or as originally described. I got the complaint written on Which.com with the legal stuff involved also. If I wanted to get the car repaired, I doubts the dealer would allow me to get it repaired down here and I doubt the would do a sufficient job themselves fixing it if the car was sold to me with the issues stated.

You can try for a refund but until they have inspected it I can almost certainly state they will not be refunding it as they don't have to go one what your specialist states is wrong.

But the law states within the 30 days if a problem develops then I’m entitled to a full refund as the car likely had those problems to begin with. They said on the phone they’d give me my old car back and the rest In cash in quite an angry matter. It’s not like I crashed the car and damaged it, I didn’t even know what a timing chain or turbo waste gate was! The problems started less than 2 weeks after receiving the car. The car also had a slight steering wheel alignment issue but I wasn’t too bothered about that imo. When I received the car it was clear they weren’t the kind of dealer who cares about high standards. The wipers were screeching, back wiper washer clogged, one car mat even though they said they’d get a full set, said it was valeted but it was still filthy inside.

[The Mad Monk]

ellie7x said:

Ah never thought about the reg, I generated the complaint from Which.com. You think I should send a new email specifically stating the reg too?

IANAL

I would certainly quote make, model, reg no and specifically that you "reject the car under the terms of xxxxxxx act".

IANAL

[Pica-Pica]

The Mad Monk said:

ellie7x said:

Ah never thought about the reg, I generated the complaint from Which.com. You think I should send a new email specifically stating the reg too?

IANAL

I would certainly quote make, model, reg no and specifically that you "reject the car under the terms of xxxxxxx act".

IANAL

Include the VIN as well.