Faults on finance

[grizzlydean]

So ive got a vw polo gti, which i got in September on pcp.
Since I've had it theres be a knocking noise (which im most certain is just pads/carrier are faulty)
Its been in vw twice, first time they couldn't find nothing, second time they had it for a week and just greased the pads..
Which the noise stopped and came back on the way home which i expected.

What can i do to get them to sort this, ether to get them to start actually replacing parts or if t comes to it give the car back as its annouying as hell and they seem useless atm.


Any advice or help is much appreciated thanks

[Wacky Racer]

Was it a new car?

Why did they have it a week?

Was it a VW main dealer?

Take it up with the service manager or dealer principle.

You will not be able to reject a car for such a minor fault.

[grizzlydean]

The car was new,
They said they needed it for a week,
And yes it was a main dealer.

just so worked up of how useless there being, waiting for them to get back to me anyway as they've scratched the rear bumper also

[Dimebars]

Your consumer rights on a new car are pretty strong. Threaten them with rejection and see if it gets them moving

[grizzlydean]

Dimebars would i even be able to reject it for a small fault tho? am i best off ringing the finance company and talking to them about it?

[a4cabrio]

Is the finance through vwfs?? I'd also be contacting them to try and get them onside to help you in the matter

[Dimebars]

grizzlydean said:

Dimebars would i even be able to reject it for a small fault tho? am i best off ringing the finance company and talking to them about it?

Your rights are stronger within the first 6 months. I'm no expert, but the process has been simplified massively. You'd need to read up yourself or wait for someone more knowledgeable than me to weigh in.

[grizzlydean]

Yes its with vw finance, il have another read of the contract and online to see if i can find any useful information. Thanks for the info so far, il be ringing them later to try sort it out