Survey After Buying New Car - Too Much Info!!

[bad company]

I bought a new BMW in March. I’m ok with a short after sale survey but look at this, it’d probably take half an hour or so to complete and more than a little bit personal.

I won’t be completing it.

[s94wht]

I was just laughing more and more as I scrolled down, the pages just kept coming! That'd be going straight in the bin.

Trouble is, if it's not easy and simple to fill in you're going to get biased feedback. Most of the responses are going to be from retired old farts with nothing to do

[blue_haddock]

Jesus christ thats straight in the bin!

[Krikkit]

I'd want a free service to fill that in properly

[itcaptainslow]

The most jaw dropping thing is someone at their head office thinking that was a good idea, and they’d get a good return rate…!

[C5_Steve]

They're trying to do their own market research on the cheap it seems. That's a staggering amount of information to expect someone to complete for free. I do wonder if they get any back at all!

[Maxym]

It’s paper???!!! You could have filled it in in the time it took you to take the pics and post.

[Antony Moxey]

Perhaps if there's a box that asks for any further comments just simply write behave yourselves with your stupid overly long and overly personal survey and send it all back with just that written on it and nothing else. That is hilariously ridiculous to expect customers to fill all that out.

[ThingsBehindTheSun]

Krikkit said:

I'd want a free service to fill that in properly

This. I have somehow ended up in a online survey for some research project and get periodically asked to do a 10 minute online survey. They send me a £10 lovetoshop voucher each time, no way would I be doing it otherwise.

Expecting a customer to fill that in for free is laughable.

[Gericho]

If it comes with a postage paid envelope, stick that onto a box filled with random junk mail and post it off.

[WhisperingWasp]

What are you moaning about?? They’ve filled out the model for you…

[boxedin]

Time saving tips:
- Tick all the boxes.
- squiggly lines for everything else.

[bad company]

I’m minded to write MYOB in big bold letters and return it in the stamped addressed envelope.

[South tdf]

My farther had the same survey for his Audi, it’s a 3rd party so they clearly make money from the data.

[loskie]

do you think some marketing whizz has deliberately made the survey look like a V5?

The font, colours, layout surely more than a coincidence

Enterprise rentals pester me to do their surveys. Through work I have no choice but to use their cars. Despite booking cars a few weeks ahead and asking for an auto they always SEEM to struggle yet expect a good survey! Two weeks ago I got a Ford Ecosport Auto (2019)(TBH it wasn't as bad as I thought it would be when they left it outside my house) before that a Golf SV Auto similar age when I was doing an 800m round trip. Each rental was for a week.

I'm all for praise when praise is due but if not then please expect me to be completely honest AND dont phone me to apologise we are giving you a st car cos we have none and then expect a good review.

BUT they know I have no choice.

Edited by loskie on Friday 28th June 19:41

[carreauchompeur]

That’s VERY Teutonic.

Nah, you’re ok thanks BMW. Unless there was a very big incentive.

[RGG]

Without seeing the survey t&cs

The survey company will be independent of BMW and it's anyone's guess where that information will go to

[r3g]

bad company said:

I bought a new BMW in March. I’m ok with a short after sale survey but look at this, it’d probably take half an hour or so to complete and more than a little bit personal.

I won’t be completing it.

Won't be long until your email inbox and doormat are filled with their crap about your service is due soon and your warranty is expiring. Trying to cancel the spam for both of those can often prove to be quite the mission if my experience with Ford Derby is any indicator.

[MitchT]

WhisperingWasp said:

What are you moaning about?? They’ve filled out the model for you…

And they haven't even managed to spell its name right!

It's a Gran Coupé, not a Grand Coupé!

Also, surely the answer to a lot of those questions are already known to them, given that they sold the bloody thing and will know the spec of the model they sold!

[Mr Tidy]

No way would I be filling that in.

When I was still using BMW main dealers for servicing I got fed up with their follow-up calls, texts and E-mails looking for feedback on "my service experience". save all that cost and just reduce the hourly labour rate!