Dealer added extras - help!
Discussion
Just left a holding deposit on a new car with a main dealer (presume its a cancelled order). I didn't negotiate on the asking price as I know its waste of breath, however I did ask for a couple of finance quotes.
To my surprise, both quotes include around £2k worth of add-ons, my first reaction was to just ignore them and tell the dealer to omit them all but when I look at the figures carefully they actually contribute to the figure that was advertised for the car - they include paint protection, gap insurance, service plan, alloy wheel protection etc.
I absolutely do not want any of these products (apart from GAP which I can purchase for considerably less elsewhere) so can I just decline them and get the car for £2k less than advertised?
To my surprise, both quotes include around £2k worth of add-ons, my first reaction was to just ignore them and tell the dealer to omit them all but when I look at the figures carefully they actually contribute to the figure that was advertised for the car - they include paint protection, gap insurance, service plan, alloy wheel protection etc.
I absolutely do not want any of these products (apart from GAP which I can purchase for considerably less elsewhere) so can I just decline them and get the car for £2k less than advertised?
Edited by Mark V GTD on Thursday 14th July 13:29
Yes that was my first reaction. But when I added the figures up they are not extras as such because they add up to the cars advertised price. This really has me puzzled and never come across this before. Also this is a brand new car from a main dealer but the car has had a model line up change since the time this car was originally ordered (possibly nine months ago) so its in effect a lesser spec but a lot more money now than it was when available to order 6 to 9 months ago (although still cheaper than the current model). I'm not even sure, as a franchised dealer, that they are allowed to sell new cars at over list price.
Edited by Mark V GTD on Thursday 14th July 13:15
When I bought my car the first dealer was so obstinate about that stuff including how much couls I afford per week (despite paying in full up front) that I walked out.
When I went to the next nearest dealer literally the first thing I said was please don't try to sell me any extras, and he didn't, so I bought it.
Think he said he made £200 off the sale despite none of the additional crap so still easy money as there was nothing to do bar 10 mins of paperwork.
When I went to the next nearest dealer literally the first thing I said was please don't try to sell me any extras, and he didn't, so I bought it.
Think he said he made £200 off the sale despite none of the additional crap so still easy money as there was nothing to do bar 10 mins of paperwork.
Mikebentley said:
It would be in my world. None of that stuff has happened yet. They can’t charge you for stuff you don’t want. If it’s a physical car and it’s had the stupid guard or whatever they call it applied you may have to accept that.
Hmm yes, the car has arrived with them (they say) and they are going to claim that they have already applied paint protection I guess, so that accounts for 25% of the add-ons (they will still need to produce certification of course). The other stuff is insurance based/service plan stuff so not physical and presumably declinable.ChocolateFrog said:
When I bought my car the first dealer was so obstinate about that stuff including how much could I afford per week (despite paying in full up front) that I walked out.
Absolutely - I have purchased numerous new cars and seen this all before. The difference here is that i did not order this car myself and it can no longer be ordered today - the current model now has a higher spec and is more powerful so a lot more money.Edited by Mark V GTD on Wednesday 13th July 19:35
You can ask them to remove it.
Even if you went for them, they have to make you sign documents saying they were explained to you etc.
The FCA wont be happy if you were strong armed into having them.
Politely pick up the phone and ask them to remove them all.
If you think they may find a reason to not sell you the car, tell them to remove it on the day of delivery, theyre not allowed to add most of those items to your finance anyway.
Qualifications: Ex VW salesman
Even if you went for them, they have to make you sign documents saying they were explained to you etc.
The FCA wont be happy if you were strong armed into having them.
Politely pick up the phone and ask them to remove them all.
If you think they may find a reason to not sell you the car, tell them to remove it on the day of delivery, theyre not allowed to add most of those items to your finance anyway.
Qualifications: Ex VW salesman
Thank you Shabaza. I don't need the finance - I got the quotes as I thought it might be worth taking it out and preserving my cash but its optional. OK I will just say I don't want those items and please remove them from the quote.
Any thoughts on this car being sold (as new) at £33k when it was originally ordered at around £27k list.
By the way I have asked them several times if this car will have me as the first owner (ie; its not pre-registered and they have confirmed it)
Any thoughts on this car being sold (as new) at £33k when it was originally ordered at around £27k list.
By the way I have asked them several times if this car will have me as the first owner (ie; its not pre-registered and they have confirmed it)
Happened to me, but they said it wasn't any extra.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
charltjr said:
That’s the current market for you. They can sell it for whatever anyone will pay. List price is not in any way binding.
I'm not sure thats correct for a franchised dealer supplied new car, my understanding is that the maximum sale price is list price unless car is used or pre-registered.Mark V GTD said:
Yes that was my first reaction. But when I added the figures up they are not extras as such because they add up to the cars advertised price. This really has me puzzled and never come across this before. Also this is a brand new car from a main dealer but the car has had a model line up change since the time this car was originally ordered (possibly nine months ago) so its in effect a lesser spec but a lot more money now than it was when available to order 6 to 9 months ago (although still cheaper than the current model). I'm not even sure, as a franchised dealer, that they are allowed to sell new cars at over list price.
What they have done is discount the car the exact amount of the extras, added them in (because they earn a chunky commision on it) in the hope you don't question it.Edited by Mark V GTD on Thursday 14th July 13:15
Ask for them to be taken off and now you have an extra discount on the car.
Hi Ste - thats the conclusion I was coming to. I don't want to upset the applecart though and am thinking I will play along and cancel these items after I am committed to the purchase as pretty sure the insurance based ones have a 14 day cooing off period.
Not even sure they can do that without having done a 'Statement of Demands and Needs' for me.
Not even sure they can do that without having done a 'Statement of Demands and Needs' for me.
I think if it were me I would politely and " innocently " be asking your sales person now that you " assume " that as you didn't ask and don't want those additional items that the price " obviously " reduces by " £2k doesn't it ?!
Or / and then just go through the motions of asking what the best price is for those items ( individually priced ) and then decline them.
As you say if they didn't go through the statement of needs and demand then sounds like a try on and not complying with the regs anyway.
Good luck.
Or / and then just go through the motions of asking what the best price is for those items ( individually priced ) and then decline them.
As you say if they didn't go through the statement of needs and demand then sounds like a try on and not complying with the regs anyway.
Good luck.
Mark V GTD said:
charltjr said:
That’s the current market for you. They can sell it for whatever anyone will pay. List price is not in any way binding.
I'm not sure thats correct for a franchised dealer supplied new car, my understanding is that the maximum sale price is list price unless car is used or pre-registered.There may be a specific policy across some franchises / brands which says they can't do it, but looking on Autotrader it is common practice at the moment.
That's my understanding anyway, if you have anything which contradicts it I'd be interested to hear it - genuinely, no snark, every day is a learning experience etc.
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