Are smart meters still not cross compatible?
Discussion
So moved into a brand new house a week ago, the existing meter’s are with British gas, and only installed within the last month.
I have changed over to Eon Drive, so get 7 hours cheap rate.
However having changed over, they cannot connect to my meter’s. So need to send an engineer out to replace the meter’s! Which they have no availability until the end of the month!
Slight annoyance at having to then take an afternoon off work, and no cheap rate until then.
So have they still not managed to make these meters cross compatible between suppliers?
I have changed over to Eon Drive, so get 7 hours cheap rate.
However having changed over, they cannot connect to my meter’s. So need to send an engineer out to replace the meter’s! Which they have no availability until the end of the month!
Slight annoyance at having to then take an afternoon off work, and no cheap rate until then.
So have they still not managed to make these meters cross compatible between suppliers?
I had a similar problem switching from EDF to Octopus. Octopus couldn't get readings, so the switch didn't get completed, and I couldn't change to an EV tariff.
After several phone calls to both suppliers, it turned out that EDF were at fault, not the meter - explained to me by Octopus, who are generally very helpful. I had to get a bit stroppy with EDF.
IIRC, the meter details and billing authority have to be passed to the new supplier from the old supplier, via the central body that oversees the meter network.
It then took over 5 weeks for EDF to refund the credit from my account, but they did pay me some compo for that.
The other possibility is that the meter isn't sending data reliably, and has never actually worked. Are BG able to "see" the meter and get the data?
After several phone calls to both suppliers, it turned out that EDF were at fault, not the meter - explained to me by Octopus, who are generally very helpful. I had to get a bit stroppy with EDF.
IIRC, the meter details and billing authority have to be passed to the new supplier from the old supplier, via the central body that oversees the meter network.
It then took over 5 weeks for EDF to refund the credit from my account, but they did pay me some compo for that.
The other possibility is that the meter isn't sending data reliably, and has never actually worked. Are BG able to "see" the meter and get the data?
I have had a smart meter for 4’year, but it only worked for half that time. I am on my 3rd smart meter and fingers crossed it working. There is only one smart meter in the installation as the gas meter simply sends data to the electric meter. Seam a very poor design and was rushed in before they were ready.
V8 Stang said:
So moved into a brand new house a week ago, the existing meter’s are with British gas, and only installed within the last month.
I have changed over to Eon Drive, so get 7 hours cheap rate.
However having changed over, they cannot connect to my meter’s. So need to send an engineer out to replace the meter’s! Which they have no availability until the end of the month!
Slight annoyance at having to then take an afternoon off work, and no cheap rate until then.
So have they still not managed to make these meters cross compatible between suppliers?
They are now compatible, but British Gas will have to relinquish control so another supplier can take over. I don't even think the readings go direct to the supplier, bit via a third party. I have changed over to Eon Drive, so get 7 hours cheap rate.
However having changed over, they cannot connect to my meter’s. So need to send an engineer out to replace the meter’s! Which they have no availability until the end of the month!
Slight annoyance at having to then take an afternoon off work, and no cheap rate until then.
So have they still not managed to make these meters cross compatible between suppliers?
V8 Stang said:
However having changed over, they cannot connect to my meter’s. So need to send an engineer out to replace the meter’s! Which they have no availability until the end of the month!
Are you oooop north as this is a common problem.I'm north of Manchester and having moved into a newish property Octopus couldn't connect to the existing EON Smart meter. They sent out an engineer who installed one of theirs but they still can't connect to it. Turns out all smart meters in Scotland and the north of England run on a very weak radio signal and millions of them can't connect. From Manchester and further south they run through the mobile phone network and the conections are much more robust. There was an article on BBC news last week.
My landlord then informed me this is the 4th smart meter that different power companies have fitted and none of them can connect. It's a similar story when I speak to folk that I know all over the town. Seems like money for old rope for the meter installation companies
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