Ongoing Taycan Problem

[Gnevans]

I would like some advice/opinions please.

I have had my Taycan for 15 months. I have had documented problems with the PCM since month one and it has gone back to the dealer multiple times. Porsche changed the PCM end of last year but I am still having the same problems.

these include disappearing screens when driving. Losing maps. No battery info/arrival time when using the Nav.

This happened again last week and the dealer wants it back in to take a look again. The car was last in at Easter. Do I have any recourse to reject the car or do I have to expect to not have it every month or so for a couple of days?

I have asked the dealer to escalate this to Porsche UK.

Thanks in advance, I do know this is a first world problem.

[SWoll]

I'd suggest posting in General Gassing and the Porsche section personally. The problem isn't EV specific and you're dealing with a much smaller audience in here, and with limited knowledge of how Porsche deal with such matters.

Good luck, sounds like a nightmare.

[Gnevans]

Thanks for the suggestion. Not sure how to get the post shifted!

[Gnevans]

Thanks for the suggestion. Not sure how to get the post shifted!

[moonigan]

If its been happening since month one and you have documented proof that the same fault has still not been repaired then you can reject it. The law says that if they fail to fix it the first time then you can reject it.

CRA2015 said:

If you are now outside of the first 30 days, the seller has one opportunity only to repair or replace the faulty car. You will not be able to ask for rejection at this stage.

If you are complaining about a fault within the first six months of purchase, it is presumed this fault was there at the time of purchase. The seller will need to prove that this fault was not there at point of sale. If you are complaining about a fault outside of the first six months, you will need to prove that fault was there at point of sale.

If the seller is unable to repair the fault because the same fault persists or a new inherent fault has developed, or the replacement car has an inherent fault, then you can ask for your money back or a price reduction (partial refund) if you wish to keep the car.

Remember, for rejection outside of the first 30 days, the seller is entitled to deduct the mileage you have added onto the car.

You need to tell them that you are rejecting the car as its not fit for purpose or unsatisfactory quality. This will then go one of two ways. They will either accept your rejection request and offer a full refund minus milage adjustment or they will dispute it. It its the latter you need to dig yourself in for the long haul. Dont use the car, park it up at home. If its financed you will need to contact the finance company and let them know that you have rejected the car. Log every communication you have with the dealer, finance company. It will take at least 3 months to resolve and could be longer.

There is a thread in the McLaren forum from a couple of years ago were a chap successfully rejected a car which has some good pointers in it. I managed to reject a new Trophy-R 3 years ago and it was one of the most stressful experiences I have had. Just need to remember the law is on your side.

Good luck!

Edited by moonigan on Tuesday 9th May 09:28

[Gnevans]

Thank you for the replies

[markymark1]

https://www.taycanforum.com/forum/