Nissan e NV 200 van and Banque RCI

[Bolebroke]

Anyone got any experience of returning a vehicle / cancelling a contract on the basis that the vehicle does not do what they said it would ? Our company van does barely 50 miles in hilly West Dorset and we can no longer use it for the purpose we took it on - namely delivering e-bikes to purchasers and hirers. It is now having a real impact on our ability to perform our job. Obviously there are no rapid charging posts either (as promised!). What should we go for - mis-sold by dealer or not fit for purpose ? Banque RCI have already told us they are not going to take the vehicle back (all we want to do is to switch into a diesel NISSAN vehicle) and referred us to the Financial Ombudsman. Any similar experiences / advice ?

[pboyall]

I wouldn't rate your chances to be honest - I am having enough trouble with them, having sent in a cheque for payment which they cashed but didn't credit to my account. Not even asking for a favour, just for them to actually, er, do their job, but can't make headway and my cash has vanished into a black hole.

I suspect the dealer is a better bet, if they will cut you some sort of deal, the dealer will have a lot more clout in getting something sorted.

[Bolebroke]

Had a call from Nissan Chairman's office...trying very hard to help out..but it's not their fault....so I suggested it was the advertising brochure's fault...claiming up to 90 miles on a charge...maybe in London / flat areas with perfect conditions...anyway long an dshort of it is that Nissan customer care is not remotely bothered...my fault for not taking it for longer test drive. So I can pursue the dealer for mis-selling..any advice ?

[anonymous-user]

Bolebroke said:

Had a call from Nissan Chairman's office...trying very hard to help out..but it's not their fault....so I suggested it was the advertising brochure's fault...claiming up to 90 miles on a charge...maybe in London / flat areas with perfect conditions...anyway long an dshort of it is that Nissan customer care is not remotely bothered...my fault for not taking it for longer test drive. So I can pursue the dealer for mis-selling..any advice ?

This is what it says about range on the website just now

...a range of up to 106 miles per full charge (assuming 95% efficiency). Actual consumption and range may vary due to driving style, road condition, air conditioning and other factors outside our control....

there is no guarantee of the miles per charge

I agree that you should have taken a demo vehicle for a couple of days to see how it performed in use

Unless the dealer stated in writing that the vehicle would do a certain miles / charge and that there were to be rapid chargers in x locations by y date, then I am afraid it is down to you

Try to keep the dealer on side, they may do you a good deal to swap out into a diesel. Unlikely, but more likely if they are on your side than if you have peed them off - for instance by accussing them of mis selling

[doza]

I have one and there is no way you will ever get 106 miles unless you put it on a trailer best I have seen from mine is 89 miles and that's driving in Brighton in 20 mph zones and not using any heater etc

[Bolebroke]

Agree it is down to me being gullible and falling for it. What is harder to take is their unwillingness to help in any way...