570S paint bubbling and warranty

[semisane]

Hi I have a 2019 570S (convertible)

at the recent service they noticed some small paint bubbling on the horizontal piece of trim behind the drivers door.

I asked for this to be resolved under warranty as this was just inside the 5 years since car first registered.

The warranty have responded that this 'part' only comes with a 3 year warranty.

There is nothing in the warranty documentation that differentiates between different parts - just that paint blemish is 3 years and for cosmetic corrosion (cosmetic corrosion is defined as light oxidisation of the surface finish of components) 5 years, which is what I believe it is, having seen and read much of Mc paint issues over the last few years.

The piece on the passenger side is also starting to bubble.

They want a grand to resolve - the part is removable - on only 30cm long of which 15cm has the issue.

Any thoughts / help ?

[randlemarcus]

I would find it difficult to believe that you could find anyone not motivated by money to agree that that isnt surface corrosion, and is in fact a very convenient "paint blemish".

[Davyt]

The 3 year paint blemish is new to me, I thought it was all covered for 5 years, out of interest which dealership have you taken it to ?

[semisane]

Can I name dealer - I am won't be naming and shaming as I have no problem with the dealer but with the warranty company - mods can you advise ?

[Davyt]

Of course that’s entirely up to you, it’s just some dealers seem to be more proactive than others at getting work done under warranty

[Just_read_the _instructions]

Is this the warranty company, or client services..

The later can be contacted on [phone], might want to check for goodwill.

[Oaky]

Almost exactly the “trim” nonsense I’m going through now re. exhaust surround paint flaked off on a 720

[semisane]

Just_read_the _instructions said:

Is this the warranty company, or client services..

The later can be contacted on [phone], might want to check for goodwill.

I am currently progressing via service manager who is then dealing with warranty company.

Can I speak to client services direct as I am 4 weeks into this with no progress?

[semisane]

Davyt said:

Of course that’s entirely up to you, it’s just some dealers seem to be more proactive than others at getting work done under warranty

Thanks I am sw peninsula but not Bristol

[fridaypassion]

Yep that's got to be covered under the 5 year warranty which in its self is a piss take being so short.

Very well documented issue with legions of other people you could demonstrate have had it covered.

[Davyt]

semisane said:

I am currently progressing via service manager who is then dealing with warranty company.

Can I speak to client services direct as I am 4 weeks into this with no progress?

Not really thought about this to much but is the paintwork covered by McLaren after 3/5years or Car Care Plan ??

Edited by Davyt on Monday 5th August 19:49

[Meps]

Is this the original warranty supplied by Mclaren from when you bought the car or is it now the extended warranty? I had mine covered as goodwill but only because the dealers would not take responsibility but that was with dealer supplied warranty not the renewal company.