McLaren Client Services - Totally Useless!!!
Discussion
Currently trying to sort out a corrosion claim with Client Services that the main dealer screwed up by submitting claim 22 days late despite knowing about it for 6months.
McLaren's disdain for their customers is so bad that 'Client Services' has now been outsourced to a third party company in AZERBAIJAN - no joke!, (and also i think possibly South Africa?)
My contact, Ismail in Azerbaijan, telephones me from a Bournemouth tel number and is about as much use as a chocolate teapot. He has no authority to do anything other than take details, pass information on, and reply with either wrong info or only a partial answer days later.
I've been arguing my corrosion case for 4x months now and am thoroughly pee'd off. McL initially refused my corrosion claim because the 2nd year service was done 6x months late - Guess who owned the car when it was 2yrs old? - McL THEM BLOODY SELVES!!!! and then they sold it to me via main dealer as a fully Approved car!
Currently dealer & McL jointly have agreed to pay for the corrosion repair but not the removal or replacement of my PPF, so i'll be out of pocket. A quick survey i did of the Owners Club Members has confirmed that in only 1x case out of 42 owners who've had their corrosion repaired have McL not paid for it.
Upshot is, after 7 years, 50k+ miles, numerous McOwners Euro tours (I was one of the small band of 8 or so PH members who formed the McOwners Group) i'm likely to be joining the ex-McOwners group who've decided enough-is-enough.
One last thing to bear in mind - cost of corrosion warranty claim £6k, but if i pay for it myself it'll be £9,222.72 because McApproved Bodyshop (who are the only people that are able to buy the correct McPaint) charge more to private clients than they do to McL. Something to bear in mind if you're considering buying a McL that's over 5x years old.
McLaren's disdain for their customers is so bad that 'Client Services' has now been outsourced to a third party company in AZERBAIJAN - no joke!, (and also i think possibly South Africa?)
My contact, Ismail in Azerbaijan, telephones me from a Bournemouth tel number and is about as much use as a chocolate teapot. He has no authority to do anything other than take details, pass information on, and reply with either wrong info or only a partial answer days later.
I've been arguing my corrosion case for 4x months now and am thoroughly pee'd off. McL initially refused my corrosion claim because the 2nd year service was done 6x months late - Guess who owned the car when it was 2yrs old? - McL THEM BLOODY SELVES!!!! and then they sold it to me via main dealer as a fully Approved car!
Currently dealer & McL jointly have agreed to pay for the corrosion repair but not the removal or replacement of my PPF, so i'll be out of pocket. A quick survey i did of the Owners Club Members has confirmed that in only 1x case out of 42 owners who've had their corrosion repaired have McL not paid for it.
Upshot is, after 7 years, 50k+ miles, numerous McOwners Euro tours (I was one of the small band of 8 or so PH members who formed the McOwners Group) i'm likely to be joining the ex-McOwners group who've decided enough-is-enough.
One last thing to bear in mind - cost of corrosion warranty claim £6k, but if i pay for it myself it'll be £9,222.72 because McApproved Bodyshop (who are the only people that are able to buy the correct McPaint) charge more to private clients than they do to McL. Something to bear in mind if you're considering buying a McL that's over 5x years old.
CharlesElliott said:
Issue a Money Claim Online on the basis that the life of the paintwork does not meet reasonable expectations and also that given the corrosion is from under the paint, must have been present at the point of sale.
This, it gets to the right person & gets the right results as long as you have the paper trail that makes it obvious to anyone with common sense.Ive taken 4 companies through this system and its never gone to court once the company sees how ridiculous they’re are / have been.
Not worth getting stressed about with solicitors etc, just take them to small claims, sub £5k i think?
Push forward with getting the work done at a decent bodyshop and send them the bill.
100 IAN said:
(who are the only people that are able to buy the correct McPaint)
This is simply not the case, any bodyshop who uses AkzoNobel paint mixing will have the codes, i have had an MSO colour (Ceramic Grey) mixed and painted to a perfect match, obviously i cant gaurantee they have ALL codes but it stands to reason they should as Mclaren colours are AkzoNobel.As founder of the Mclaren owners club you really should be supplying this info to owners rather than perpetuating the myth about codes.
I do hope you get your problem sorted though.
Streetbeat said:
This is simply not the case, any bodyshop who uses AkzoNobel paint mixing will have the codes, i have had an MSO colour (Ceramic Grey) mixed and painted to a perfect match, obviously i cant gaurantee they have ALL codes but it stands to reason they should as Mclaren colours are AkzoNobel.
As founder of the Mclaren owners club you really should be supplying this info to owners rather than perpetuating the myth about codes.
I do hope you get your problem sorted though.
The whole paint code thing goes back to the 12C, When they first started building the 12C Mclaren did indeed keep the paint codes in house, however they had quality problems with the paint producer so switched to AkzoNobel but then all paint shops that have AkzoNobel mixing systems have access to codes.As founder of the Mclaren owners club you really should be supplying this info to owners rather than perpetuating the myth about codes.
I do hope you get your problem sorted though.
Nuttbelle said:
Sounds like someone is throwing their toys out of the pram rather than trying to find a pragmatic resolution.
Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
So he's not allowed to vent? The first thing he should have done when things went south was call out the dealership. That's the only way to get things done nowadays with some dealers. Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
A significant part of the issue is that dealers (and customer services) are driven by the rules laid in out in their warranty etc. E.g. this is covered up to this point and not covered after that point.
The problem (for them) is that there are consumer protection laws above and beyond the warranty terms and they are not a consideration until you raise a legal claim on that basis. It would be much better if that wasn't true, but it is the reality. Given the long timescales, the burden of proof falls to the consumer, but as the corrosion is accepted as being caused by the metal / paint interface, there isn't really any way that the issue could not have been present at the point of sale - we are not talking about a stone chip or other external influence.
The problem (for them) is that there are consumer protection laws above and beyond the warranty terms and they are not a consideration until you raise a legal claim on that basis. It would be much better if that wasn't true, but it is the reality. Given the long timescales, the burden of proof falls to the consumer, but as the corrosion is accepted as being caused by the metal / paint interface, there isn't really any way that the issue could not have been present at the point of sale - we are not talking about a stone chip or other external influence.
SVJBalboni said:
Nuttbelle said:
Sounds like someone is throwing their toys out of the pram rather than trying to find a pragmatic resolution.
Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
So he's not allowed to vent? The first thing he should have done when things went south was call out the dealership. That's the only way to get things done nowadays with some dealers. Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
DD321 said:
SVJBalboni said:
Nuttbelle said:
Sounds like someone is throwing their toys out of the pram rather than trying to find a pragmatic resolution.
Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
So he's not allowed to vent? The first thing he should have done when things went south was call out the dealership. That's the only way to get things done nowadays with some dealers. Rarely does huffing an puffing and trying to throw your weight around work out well.
Keep calm and good luck getting your issue resolved without slagging off mclaren
Streetbeat said:
My local dealer replaced my ppf after some corrosion warranty repairs and is common place, why would i be expected to cover the cost of ppf for Mclarens corrosion issues?
They may have done it as goodwill but as you added PPF to the car that is not down to Mclaren warranty per se
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