Anyone used McLaren Guildford Recently?

[Dr Interceptor]

I have been trying to get my 720S Spider in fault diagnosis now for three weeks - keeps flashing up 'gearbox fault' and going into Limp home mode.

Every time I try and call the phone goes unanswered, and they never reply to voicemails.

I'm on the verge of just driving over to see if the lights are still on.....

Jon

[Alias_23]

Its frustrating ... they do have a secondary line which is a mobile you can try 07500 22 1970

[Dr Interceptor]

Alias_23 said:

Its frustrating ... they do have a secondary line which is a mobile you can try 07500 22 1970

It is frustrating - I'll try the mobile thanks.

[TBCTBC]

Assuming I’m getting the right dealer, Damian has left and replaced by a guy called Luke.

I hear Luke is a vast improvement so surprising to read this…. if I have the right dealer.

[macdeb]

Totally out of order regardless of who's there. Tell client services and go elsewhere.

[Grey_Area]

Luke has been good in the short term I’ve been in discussions; couple of times I’ve had to leave messages, but otherwise he’s been okay.

[Paulsd]

Not sure whereabouts you're from but Ascot and London have a service centre in Sevenoaks. It's on the same site as the Aston service centre and is seperate to the Aston showroom in the town.

David, the main tech there is really very good.

[Dr Interceptor]

Managed to get through in the end, but only by calling sales at East Horsley, and getting them to email service for them to call me.

Car is now booked in for Monday.

I've got a loan car booked so hopefully they won't be inclined to hang on to the McLaren for too long.

[DD321]

macdeb said:

Totally out of order regardless of who's there. Tell client services and go elsewhere.

What has it got to do with Client Services?

[Gettoff]

Had mine serviced and MOT’d there last week, collected and delivered back on the covered trailer all within four days.
Luke was good to deal with, phones were busy but called me straight back after I phoned and left a message. Prices were very fair IMO, helped with the MOC discount.
Clearly it’s hit and miss with all dealers but thought I’d share to confirm that they can get it right too.

[Dr Interceptor]

Dropped off yesterday, all was okay... clearly they've a lot of issues in the wake of Damian leaving - which is seems was very sudden...

I'm in the 72 plate Subaru Outback - I don't think I've had such a big practical car on the drive in a long time Fantastic level of kit in it too, was surprised to see its only £40k!

I gave Luke a bit of a list of things to look at on the 720S, so they'll probably have it for a couple of days.

[DashboardD]

Dr Interceptor said:

Dropped off yesterday, all was okay... clearly they've a lot of issues in the wake of Damian leaving - which is seems was very sudden...

I'm in the 72 plate Subaru Outback - I don't think I've had such a big practical car on the drive in a long time Fantastic level of kit in it too, was surprised to see its only £40k!

I gave Luke a bit of a list of things to look at on the 720S, so they'll probably have it for a couple of days.

Wow! A subaru outback! To think I used to moan about getting a diesel RR from McBrum!

[Dr Interceptor]

DashboardD said:

Wow! A subaru outback! To think I used to moan about getting a diesel RR from McBrum!

It's fine... it's clean and reliable transport which is all that matters. They used to run a couple of Evoras but I think they're now getting on a bit.

[ex-devonpaul]

DashboardD said:

Wow! A subaru outback! To think I used to moan about getting a diesel RR from McBrum!

Perhaps they prefer to lend customers something reliable

[Grey_Area]

Dr Interceptor said:

I'm in the 72 plate Subaru Outback - I don't think I've had such a big practical car on the drive in a long time Fantastic level of kit in it too, was surprised to see its only £40k!

Try the 61 plate…