Warranty extension and brake replacement question (Cayenne)

[RudeDog]

I've got a 2015 Cayenne Turbo that requires new pads all round and new discs up front. OPC has quoted something in the region of "ridiculous" for the parts. Its still under an extended warranty which I plan to extend again next May when it runs out. My question is, do I need official Porsche brake parts to maintain a valid warranty (and extend it) or am I OK buying aftermarket parts?

[jh001]

My understanding is that they have to be OEM parts but can be fitted by a competent indy, if you do have issues with the brakes in the future non OEM parts will give you problems with an OPC.

Edited by jh001 on Friday 16th October 15:32

Edited by jh001 on Friday 16th October 15:40

[gsewell]

By reputation, any non oem parts can invalidate warranty claims on any part of the car. For example, an non-porsche battery or windscreen will invalidate claims on engine, transmission, etc.
So, if you want to renew the warranty you have very little choice. The block exemption rules do not apply to extended warranties and the contract that you agree to will be enforced with very little latitude.

[Cheib]

You can save several hundred quid have OEM pads and discs at an Indy. I did just that on my 997 GTS...OPC was £1600, Indy (in my case RPM) under £1k. I am sure a similar saving can be had on a Cayenne...I can’t remember how much they cost on mine when they were replaced recently but it wasn’t cheap !

The other thing with parts buying from an OPC you save 10% if you’re a Porsche Club GB member....my membership has more than paid for itself every year.

[Green1man]

gsewell said:

By reputation, any non oem parts can invalidate warranty claims on any part of the car. For example, an non-porsche battery or windscreen will invalidate claims on engine, transmission, etc.
So, if you want to renew the warranty you have very little choice. The block exemption rules do not apply to extended warranties and the contract that you agree to will be enforced with very little latitude.

I’m not sure where these type of rumours actually come from. Can anyone actually quote a definitive example of this happening?

The extended warranty documentation explicitly says (paraphrased)

Claims will be rejected if any none OEM part CAUSES said failure.


The only real issue with none OEM parts is with actually taking out the extended warranty. A renewal may be rejected if non oem parts are identified. If you get an OPC quote then don’t go ahead you can be sure they check the parts if you then go for a warranty extension.

[Helicopter123]

Green1man said:

gsewell said:

By reputation, any non oem parts can invalidate warranty claims on any part of the car. For example, an non-porsche battery or windscreen will invalidate claims on engine, transmission, etc.
So, if you want to renew the warranty you have very little choice. The block exemption rules do not apply to extended warranties and the contract that you agree to will be enforced with very little latitude.

I’m not sure where these type of rumours actually come from. Can anyone actually quote a definitive example of this happening?

The extended warranty documentation explicitly says (paraphrased)

Claims will be rejected if any none OEM part CAUSES said failure.


The only real issue with none OEM parts is with actually taking out the extended warranty. A renewal may be rejected if non oem parts are identified. If you get an OPC quote then don’t go ahead you can be sure they check the parts if you then go for a warranty extension.

I would have thought that discs and pads would be checked at the inspection. it's an obvious area to try and save a few quid.

[Phooey]

I think Green1man is right - the problem is more with the OPC renewing the warranty (at renewal) than actually denying or accepting a claim. A mate of mine was refused warranty extension recently because the OPC noted non genuine parts. I have always used the OPC for all consumables but just negotiated a bit of a discount.

[Cimaguy]

I was in a similar position with my Cayenne Turbo. An independent garage quoted me £150 less for doing the same job as OPC. They explained official Porsche parts are expensive so there isn't much room to move. I had brakes done by Porsche. It costs £2.3k. Insane costs!!!

I know my car is 100pc Porsche as it passed the 111 inspection. It was a headache getting it to pass as they spotted a few things which were not official and needed to be changed. It cost be £700 to get other parts changed. They were working fine however when Porsche moan you need to comply.

I hear even a battery replacement needs to be Porsche approved... Probably will charge 3x the standard cost. The @-&&@#.

[Jazzy Jag]

Helicopter123 said:

Green1man said:

gsewell said:

By reputation, any non oem parts can invalidate warranty claims on any part of the car. For example, an non-porsche battery or windscreen will invalidate claims on engine, transmission, etc.
So, if you want to renew the warranty you have very little choice. The block exemption rules do not apply to extended warranties and the contract that you agree to will be enforced with very little latitude.

I’m not sure where these type of rumours actually come from. Can anyone actually quote a definitive example of this happening?

The extended warranty documentation explicitly says (paraphrased)

Claims will be rejected if any none OEM part CAUSES said failure.


The only real issue with none OEM parts is with actually taking out the extended warranty. A renewal may be rejected if non oem parts are identified. If you get an OPC quote then don’t go ahead you can be sure they check the parts if you then go for a warranty extension.

I would have thought that discs and pads would be checked at the inspection. it's an obvious area to try and save a few quid.

Any future warranty claim could only be rejected if the non OEM parts contributed to the failure being claimed for.

for example, how would non genuine pads possibly contribute to an engine failure?
I have never known an extended warranty question what brakes were on a car, unless the claim was brake related and even the brakes are considered a W&T item and not covered by warranty anyway.

If your engine failed and you had a Halford oil filter, you could be in deep trouble but discs and pads won't even get mentioned.

[RudeDog]

Thanks for the replies everyone.

Interestingly, speaking with my local OPC last week, they said that the rules around warranty extensions changed in October 2020. Extended Warranty RENEWALS can now be bought over the phone IF there is an existing Porsche Warranty AND the service schedule is up to date. There is no longer a requirement for an inspection. I’m assuming either common sense or COVID19 has had a hand in this.

[jonobigblind]

That sounds a good result.

My local OPC wanted £2k for discs and pads but I managed to get my local friendly garage to do it all for £700 (with decent parts).

Hopefully you get a swift and decently priced job sorted.

[nutsyH]

RudeDog said:

Thanks for the replies everyone.

Interestingly, speaking with my local OPC last week, they said that the rules around warranty extensions changed in October 2020. Extended Warranty RENEWALS can now be bought over the phone IF there is an existing Porsche Warranty AND the service schedule is up to date. There is no longer a requirement for an inspection. I’m assuming either common sense or COVID19 has had a hand in this.

Correct. My OPC told me the same a few weeks ago when having the transfer box oil changed under recall. My extended warranty expires May 21 and can be renewed by phone providing done before existing one expires.

[bigblock]

That is good news about the warranty renewal. I recently saved £1800 on a towbar and £1100 on brakes (pads and discs) against quoted OPC prices by getting them supplied and fitted by a local Indy but I did wonder if that might create problems when extending the 2 year Porsche warranty.

I maintain the service schedule with the OPC and always fit N rated tyres but paying nearly £2900 extra for the OPC to fit the same parts as my local Indy just seemed silly !

[Cimaguy]

jonobigblind said:

That sounds a good result.

My local OPC wanted £2k for discs and pads but I managed to get my local friendly garage to do it all for £700 (with decent parts).

Hopefully you get a swift and decently priced job sorted.

With decent parts doesn't mean Porsche approved right? That would invalid any warranty.

[jonobigblind]

Cimaguy said:

With decent parts doesn't mean Porsche approved right? That would invalid any warranty.

I’d imagine it would invalidate but mine is a bit older and I’m not running any kind of warranty with it. £2k for brakes is a steep figure (unless you’re talking a Turbo S).

Quite a price difference between a trusted garage and the OPC for a fairly standard job though.

[jackliebling]

Oh my god! My last warranty renewal was rejected because the brakes were 50% worn and the exhaust bolts rusty! (£4.5k to fix)

I got rid of the car as it left such a bad taste!

[Cimaguy]

jackliebling said:

Oh my god! My last warranty renewal was rejected because the brakes were 50% worn and the exhaust bolts rusty! (£4.5k to fix)

I got rid of the car as it left such a bad taste!

That's terrible to hear. Surely rusty bolts aren't expensive and also isn't rusty parts covered under warranty? I'd say to them parts should not rust on a young car. Your fault. Fix it.

Brakes are silly money at Porsche. Worse at Bentley or other even Audi on their RS cars!!