Does this sound like nonsense from an OPC?
Discussion
My local OPC has had my 991.2 for almost 3 weeks to replace an oil pipe.
From this forum, and speaking to others including the OPC, I was aware this repair was common on the 991.2 and was told it would take about a week to fix unless turbos needed replacing but would be in touch with me in by the end of the week to update.
Didn’t hear from them for a week so half way through the following week I called them and was told they identified a valve that also needed replacing and that had to be ordered but was with them so shouldn’t be much longer.
A little over a week later I’ve still not heard so emailed to ask for an update and didn’t hear back so have just called to see what’s going on. Didn’t get to speak to the service department but received this email:
‘We needed another tool to be able to continue with the repairs to your 911. We need to drop the engine slightly to be able to replace these pipes and now we have that tool, work can recommence shortly.’
That just sounds like rubbish to me and I believe they’re fobbing me off as I think they’re pretty busy and understaffed. Is it likely an OPC doesn’t have the right tools to deal with dropping the engine?
From this forum, and speaking to others including the OPC, I was aware this repair was common on the 991.2 and was told it would take about a week to fix unless turbos needed replacing but would be in touch with me in by the end of the week to update.
Didn’t hear from them for a week so half way through the following week I called them and was told they identified a valve that also needed replacing and that had to be ordered but was with them so shouldn’t be much longer.
A little over a week later I’ve still not heard so emailed to ask for an update and didn’t hear back so have just called to see what’s going on. Didn’t get to speak to the service department but received this email:
‘We needed another tool to be able to continue with the repairs to your 911. We need to drop the engine slightly to be able to replace these pipes and now we have that tool, work can recommence shortly.’
That just sounds like rubbish to me and I believe they’re fobbing me off as I think they’re pretty busy and understaffed. Is it likely an OPC doesn’t have the right tools to deal with dropping the engine?
I would go visit to see what is what, the stream of excuses might be true but if it is a common repair I would be asking difficult questions of the service manager.
Like when will I get my car back, give me a date for its return.
This is where having a loan car focuses their attention.
Like when will I get my car back, give me a date for its return.
This is where having a loan car focuses their attention.
It’s always best to let them do the job properly. They’re being open with you regarding the issues they’re facing, other faults that they’ve spotted and plan on fixing so best to let them get on with it.
Presumably this is all under warranty, right? If not, best to get an idea of cost or things could start to get out of hand price wise. If under warranty sit back, relax and be patient.
Presumably this is all under warranty, right? If not, best to get an idea of cost or things could start to get out of hand price wise. If under warranty sit back, relax and be patient.
DeuceDeuce said:
Fair enough then. I’m just surprised they don’t have what seems to be a crucial tool available to them in the workshop.
What might that rare tool be I wonder?
This was my first thoughts, surely every OPC has to have all tools to work on all models within their range. OK it's not a current model, but it was and I doubt they return/destroy tools that are no longer required.What might that rare tool be I wonder?
I'd be tempted to go down there and speak to the service manager personally.
Lincsls1 said:
DeuceDeuce said:
The car has covered 75 miles since it has been with them. Is that about right for testing after a repair?
Seems extremely excessive to me!A blast up the road and back is probably normal. Surely 10 miles max.
RS Guy said:
Lincsls1 said:
DeuceDeuce said:
The car has covered 75 miles since it has been with them. Is that about right for testing after a repair?
Seems extremely excessive to me!A blast up the road and back is probably normal. Surely 10 miles max.
Monkeylegend said:
RS Guy said:
Lincsls1 said:
DeuceDeuce said:
The car has covered 75 miles since it has been with them. Is that about right for testing after a repair?
Seems extremely excessive to me!A blast up the road and back is probably normal. Surely 10 miles max.
Its common for the turbos needing replacement too with this reapir which is a design fault on the model. However Porsche insist the dealers only replace the oil lines first. Then if the car still has an issue they replace the turbos. Probably a long test drive just checking they don't have to drop the engine again and replace the turbos too or you having to send the car back soon after its return
IMI A said:
Its common for the turbos needing replacement too with this reapir which is a design fault on the model. However Porsche insist the dealers only replace the oil lines first. Then if the car still has an issue they replace the turbos. Probably a long test drive just checking they don't have to drop the engine again and replace the turbos too or you having to send the car back soon after its return
This ^ If the OPC don’t do a sufficiently long road test, there maybe air trapped in the cooling system. The car is then given back to the customer, who drives it home for 45 minutes, parks it up overnight, and the following morning the low coolant light comes on after startup.
Then some whiny b
h posts on here that their local OPC are hopeless and didn’t top up the coolant to the correct level…Lots of individuals them pile in and accuse the OPC of being negligent/hopeless/ inept, and suggest speaking to the DP …
Groundhog Day anyone ?
Seemingly OPC’s are damned if they do, and damned if they don’t.
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