991.2 Wet oil leaking turbo help
Discussion
Hi all,
I recently purchased a 2018 991.2 GTS in September this year. I have waited the 3 months required by Porsche before being able to apply extended warranty, and proceeded with the obligatory health check required prior to being able to apply said warranty. I knew I was potentially opening myself up to a can of worms here and was forewarned that Porsche can be a little picky over certain things.
The health check came back with some urgent items and I am seeking some advice as I am a relative newbie to this game.
Items on Red - Urgent;
- Wet oil leaking around O/S turbo boost pipe - requires investigation. This pipe receives the crankcase ventilation and as a result does build-up a small amount of oil, but usually not leaking in normal operation. Cost for investigation only: £468.00
- Exhaust tip clamps corroded and splitting - risk of exhaust tips falling off due to insecurity. Requires replacement tip clamps. £1,742.42
There are a number of other smaller items on there, such as;
- spare canister for tyres expired- £90
- tyres N0 front axle and N1 rear axle advisory all tyres should have matching N rating - £0 (assuming they will quote for 4 new tyres? All 4 tyres are brand new P ZERO tyres).
- NSF indicator internal condensation - £300
My main questions are;
What would you do!? Is the dealer liable in anyway for any of these items as less than 60 months old but older than 30 days?
Do I pay the costs and just be done with it? If they come back and say I need a new turbo, do I go back to the dealer at that point?
Do I take this report to a specialised independent, get everything mentioned done at a cheaper price then go back for another health check?
I appreciate your time and knowledge and look forward to your ideas!
I recently purchased a 2018 991.2 GTS in September this year. I have waited the 3 months required by Porsche before being able to apply extended warranty, and proceeded with the obligatory health check required prior to being able to apply said warranty. I knew I was potentially opening myself up to a can of worms here and was forewarned that Porsche can be a little picky over certain things.
The health check came back with some urgent items and I am seeking some advice as I am a relative newbie to this game.
Items on Red - Urgent;
- Wet oil leaking around O/S turbo boost pipe - requires investigation. This pipe receives the crankcase ventilation and as a result does build-up a small amount of oil, but usually not leaking in normal operation. Cost for investigation only: £468.00
- Exhaust tip clamps corroded and splitting - risk of exhaust tips falling off due to insecurity. Requires replacement tip clamps. £1,742.42
There are a number of other smaller items on there, such as;
- spare canister for tyres expired- £90
- tyres N0 front axle and N1 rear axle advisory all tyres should have matching N rating - £0 (assuming they will quote for 4 new tyres? All 4 tyres are brand new P ZERO tyres).
- NSF indicator internal condensation - £300
My main questions are;
What would you do!? Is the dealer liable in anyway for any of these items as less than 60 months old but older than 30 days?
Do I pay the costs and just be done with it? If they come back and say I need a new turbo, do I go back to the dealer at that point?
Do I take this report to a specialised independent, get everything mentioned done at a cheaper price then go back for another health check?
I appreciate your time and knowledge and look forward to your ideas!
Ouch - this is not a good introduction to the world of Porsche.
I am no expert on Porsche extended warranties as I have never had one ( in 35 years of Porsche ownership) but I assume that you bought from a dealer in which case did they not give you any form of warranty - very unusual if they did not. The minimum I would have thought would have been 3 months. If they did not give warranty then I suspect you would have a claim under the sale of goods act for at least some of the items under the “ not of merchantable quality” clause.
Good luck
I am no expert on Porsche extended warranties as I have never had one ( in 35 years of Porsche ownership) but I assume that you bought from a dealer in which case did they not give you any form of warranty - very unusual if they did not. The minimum I would have thought would have been 3 months. If they did not give warranty then I suspect you would have a claim under the sale of goods act for at least some of the items under the “ not of merchantable quality” clause.
Good luck
WG said:
Ouch - this is not a good introduction to the world of Porsche.
I am no expert on Porsche extended warranties as I have never had one ( in 35 years of Porsche ownership) but I assume that you bought from a dealer in which case did they not give you any form of warranty - very unusual if they did not. The minimum I would have thought would have been 3 months. If they did not give warranty then I suspect you would have a claim under the sale of goods act for at least some of the items under the “ not of merchantable quality” clause.
Good luck
Yes it's a private dealership. They mentioned that they offered a 3 month warranty, and offered an extended warranty of their own, but I declined as I wanted to use Porsche warranty instead. Regardless of said warranties, I should be covered by the 6 month consumer law 2015 act. I have just drafted an email and about to click send!I am no expert on Porsche extended warranties as I have never had one ( in 35 years of Porsche ownership) but I assume that you bought from a dealer in which case did they not give you any form of warranty - very unusual if they did not. The minimum I would have thought would have been 3 months. If they did not give warranty then I suspect you would have a claim under the sale of goods act for at least some of the items under the “ not of merchantable quality” clause.
Good luck
For what it's worth, I was quoted around £600 by an independent Porsche specialist to repair the exhaust tips!
I think they (Porsche) are trying to pull your trousers down.
Exhaust tip clamps cost £35 each from Porsche. How the f
k do they arrive at a price of £1700(!!) to replaces these?!! Moreover, I cannot believe after just 5 years these clamps are failing.
As for the oil line, get the car to an indie to assess and resolve. In fact have an indie address all these matters. The saving comapared to Porshce rates will pay for the warranty.
Tyres, go to black circles or similar.
Did the retailier state (in writing) the car would pass Porsche's warranty inspection? I doubt it, but you might be able to have the reatiler pay for the oil line issue.
Exhaust tip clamps cost £35 each from Porsche. How the f
k do they arrive at a price of £1700(!!) to replaces these?!! Moreover, I cannot believe after just 5 years these clamps are failing.As for the oil line, get the car to an indie to assess and resolve. In fact have an indie address all these matters. The saving comapared to Porshce rates will pay for the warranty.
Tyres, go to black circles or similar.
Did the retailier state (in writing) the car would pass Porsche's warranty inspection? I doubt it, but you might be able to have the reatiler pay for the oil line issue.
Edited by churchie2856 on Tuesday 12th December 14:01
The dealer responded almost immediately;
We note from our system that you collected the car 30/08/2023.
This meaning your 3-month warranty has long expired.
Clearly the car was fit for purpose as you have had the car 4 months and covered numerous miles without fault with the car.
You were offered to extend this for a longer term but declined.
Sadly, we can’t assist you financially on your issues.
Might be worth you speaking to your lender, as your simple the hirer and they are the owner.
Sorry we can’t help.
lol.
My response;
Thank you for your prompt response regarding the issues with my 2018 Porsche 911 991.2 GTS, which I purchased from your dealership on August 30, 2023.
I understand your reference to the expiration of the 3-month warranty. However, I would like to clarify that my request for repairs is based on the Consumer Rights Act 2015, which extends beyond the scope of the provided warranty or any offered extended warranty. Under this Act, consumers are entitled to goods that are of satisfactory quality, fit for the intended purpose, and as described at the point of sale for a reasonable duration of time, not just the warranty period.
Furthermore, I would like to bring to your attention that the delay in reporting these faults was due to the conditions of the Porsche Approved Warranty. As per the warranty stipulations, I was required to own the car for a period of 90 days and carry out a 111-point inspection before applying for it (see enclosed attachment, page 3, Standalone Warranty). It was my intention to add the Porsche Approved Warranty to the vehicle, which is why these issues are being reported at this time.
The faults that have arisen with the vehicle are not due to wear and tear or misuse on my part, but appear to be pre-existing issues that have only now become apparent. This suggests that the vehicle may not have been of satisfactory quality at the time of purchase, a condition covered under the Act.
While I appreciate the suggestion to speak with my lender, as the seller and supplier of the vehicle, the responsibility to ensure compliance with consumer rights laws initially rests with your dealership.
I am keen to resolve this matter amicably and would appreciate your reconsideration of my request. If we are unable to find a satisfactory resolution, I may need to seek further advice and potentially escalate the matter to a consumer protection body or consider alternative dispute resolution methods.
I hope we can find a mutual understanding and a solution to this issue. I look forward to hearing back from you by 19/12/23.
Thank you for your attention to this matter.
WISH ME LUCK LADIES AND GENTS
We note from our system that you collected the car 30/08/2023.
This meaning your 3-month warranty has long expired.
Clearly the car was fit for purpose as you have had the car 4 months and covered numerous miles without fault with the car.
You were offered to extend this for a longer term but declined.
Sadly, we can’t assist you financially on your issues.
Might be worth you speaking to your lender, as your simple the hirer and they are the owner.
Sorry we can’t help.
lol.
My response;
Thank you for your prompt response regarding the issues with my 2018 Porsche 911 991.2 GTS, which I purchased from your dealership on August 30, 2023.
I understand your reference to the expiration of the 3-month warranty. However, I would like to clarify that my request for repairs is based on the Consumer Rights Act 2015, which extends beyond the scope of the provided warranty or any offered extended warranty. Under this Act, consumers are entitled to goods that are of satisfactory quality, fit for the intended purpose, and as described at the point of sale for a reasonable duration of time, not just the warranty period.
Furthermore, I would like to bring to your attention that the delay in reporting these faults was due to the conditions of the Porsche Approved Warranty. As per the warranty stipulations, I was required to own the car for a period of 90 days and carry out a 111-point inspection before applying for it (see enclosed attachment, page 3, Standalone Warranty). It was my intention to add the Porsche Approved Warranty to the vehicle, which is why these issues are being reported at this time.
The faults that have arisen with the vehicle are not due to wear and tear or misuse on my part, but appear to be pre-existing issues that have only now become apparent. This suggests that the vehicle may not have been of satisfactory quality at the time of purchase, a condition covered under the Act.
While I appreciate the suggestion to speak with my lender, as the seller and supplier of the vehicle, the responsibility to ensure compliance with consumer rights laws initially rests with your dealership.
I am keen to resolve this matter amicably and would appreciate your reconsideration of my request. If we are unable to find a satisfactory resolution, I may need to seek further advice and potentially escalate the matter to a consumer protection body or consider alternative dispute resolution methods.
I hope we can find a mutual understanding and a solution to this issue. I look forward to hearing back from you by 19/12/23.
Thank you for your attention to this matter.
WISH ME LUCK LADIES AND GENTS
The exhaust tips on these cars have the fixing clamp spot welded to the tip , the clamp can easily be cut off and replaced with something similar ( potentially something better quality) .whether that would suit Porsche is another matter…plenty stuff on here re turbos/oil leaks. I would read up on that too. Good luck. Great driving cars.
Just had the clamps replaced on my 991.1 c2s for £250 by Porsche main dealer. Also Porsche only recommend that the tyres are the same on both axles, so I doubt that would be enforced for a new warranty.
You could get the repairs done by a specialist and then get the car over to a different dealer for a new 111 point inspection and warranty. Don't let this taint your outlook, once you get your warranty you should be in for a trouble free experience.
You could get the repairs done by a specialist and then get the car over to a different dealer for a new 111 point inspection and warranty. Don't let this taint your outlook, once you get your warranty you should be in for a trouble free experience.
Despite the 3-month waiting period, it would have been better to get the inspection done asap because the dealer would be unable to argue that the faults were pre-existing. I had similar issues found after a main dealer inspection on a recent purchase from an independent and the independent dealer covered all the costs for the remedial work. Luckily you've still got the CRA 2015 on your side if the dealer still attempts to wriggle out of their obligations.
whj said:
Just had the clamps replaced on my 991.1 c2s for £250 by Porsche main dealer. Also Porsche only recommend that the tyres are the same on both axles, so I doubt that would be enforced for a new warranty.
You could get the repairs done by a specialist and then get the car over to a different dealer for a new 111 point inspection and warranty. Don't let this taint your outlook, once you get your warranty you should be in for a trouble free experience.
I've been told by Porsche that the clamps and the exhaust tips are all one part hence the price.You could get the repairs done by a specialist and then get the car over to a different dealer for a new 111 point inspection and warranty. Don't let this taint your outlook, once you get your warranty you should be in for a trouble free experience.
PinkHouse said:
Despite the 3-month waiting period, it would have been better to get the inspection done asap because the dealer would be unable to argue that the faults were pre-existing. I had similar issues found after a main dealer inspection on a recent purchase from an independent and the independent dealer covered all the costs for the remedial work. Luckily you've still got the CRA 2015 on your side if the dealer still attempts to wriggle out of their obligations.
I agree, and I was naive to this. I booked the appointment the day after picking up the car and the person who was booking me in made it out like I had to wait 90 days for both the 111 health check and the warranty. I know for next time. The dealer has no intentions so far of helping.Take it to a decent indy and have the work done for a fraction of the cost. Then take it back to OPC if you still want a warranty. The point about tyres not all being the same n rating pathetic if on different axles theyre still n rated. I'm sceptical about the clamps and tips being one piece but who knows we do not have a GTS. The joys of certain OPC. Nothing changes..
Chasing the private dealership pointless IMO.
Chasing the private dealership pointless IMO.
IMI A said:
Take it to a decent indy and have the work done for a fraction of the cost. Then take it back to OPC if you still want a warranty. The point about tyres not all being the same n rating pathetic if on different axles theyre still n rated. I'm sceptical about the clamps and tips being one piece but who knows we do not have a GTS. The joys of certain OPC. Nothing changes..
Chasing the private dealership pointless IMO.
Yeah I think that's the plan. I already had a quote from an indie and it's a fraction of the price. Regarding the tailpipes, I literally got the service admin person to go and double check with the technician he didn't make a mistake haha! Chasing the private dealership pointless IMO.
A little update, the dealers latest response, it did make me smile.
"Please appreciate that a Porsche dealership will try to return a vehicle to an “as new” standard during health check as they will require this to mitigate potential spending if you decide to put a Porsche warranty on the vehicle. As such the items listed are considered normal for a 5-year-old, 50,000 mile Porsche and would be considered commensurate with the vehicles age and mileage. As stated in the email below from my colleague, the warranty has now expired however these items would not be covered by our warranty as there is no mechanical failure. As such we would not be able to offer any assistance on these items. I would also note the items do not affect the vehicles operation and therefore the vehicle is still fit for purpose."
Just so we are clear here, this is a 2018 991.2 GTS, purchased for over £70,000. Apparently it's not beyond reasonable expectation to a buy a car of this value and mileage to expect a leaking turbo when you buy it.
"Please appreciate that a Porsche dealership will try to return a vehicle to an “as new” standard during health check as they will require this to mitigate potential spending if you decide to put a Porsche warranty on the vehicle. As such the items listed are considered normal for a 5-year-old, 50,000 mile Porsche and would be considered commensurate with the vehicles age and mileage. As stated in the email below from my colleague, the warranty has now expired however these items would not be covered by our warranty as there is no mechanical failure. As such we would not be able to offer any assistance on these items. I would also note the items do not affect the vehicles operation and therefore the vehicle is still fit for purpose."
Just so we are clear here, this is a 2018 991.2 GTS, purchased for over £70,000. Apparently it's not beyond reasonable expectation to a buy a car of this value and mileage to expect a leaking turbo when you buy it.
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