Garage broke my car - help?

Garage broke my car - help?

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Lanby

Original Poster:

1,106 posts

219 months

Wednesday 12th January 2011
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I have had my Landrover Defender V8 that runs on LPG and petrol for ten years.

It has had a faulty fuel injector so only ran on seven cylinders for years (this wasn't an issue as it only started on petrol and then switched to LPG) and I finally got round to taking it in to the local garage to get it fixed.

Yesterday I received a phone call from the garage saying the car was fixed and runs fine on petrol but there is now a problem that it won't run on LPG and they do not know much about LPG systems but are sure it's a 'petrol starter solenoid'.

Bearing in mind it was running fine on LPG before it went in they said they had had to get an auto-electrician in who still could not fix it blaming the 'bodged' LPG installation. He quantified 'bodged' as having 'home electrical tape' holding wires together (it has tape keeping wires together but joints are soldered) and said there must be two wires twisted together somewhere but not connected properly.

Now the question is, if it ran fine on gas before I took it in and now it doesn't and now I have to take it to another garage to get it fixed who should pay their bill?

As the car went in for a few other things as well, if any of the first garages bill is attributed to them trying to fix a problem they created should I have to pay that or the auto-electricians bill?

They do have an LPG guy at this garage but he is away until Friday, is it worth waiting until he returns to look at it?

I am not a confrontational person but it annoys me when garages take the piss and expect you to pay for their mistakes, so any advice on where I stand would be greatly appreciated.

Cheers

rallycross

13,193 posts

242 months

Wednesday 12th January 2011
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If it's an old system they can be problematic if disturbed and then difficult to fix (no one seems to like fixing older LPG systems.

If it is just a solenoid (one at the tank and one near the engine) it only takes 5 mins to diagnose and < hour to fit hopefully less than £100 but if that does not cure it you might struggle to get it repaired due to being an old system had a similar thing recently on one of our gas cars.

I would get the LPG people to look at it most auto elecs
Don't get involved with LPG systems.

Lanby

Original Poster:

1,106 posts

219 months

Wednesday 19th January 2011
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Update.

I wasn't looking forward to the conversation but after both sides explained their position the garage came good and agreed with me smile

I picked the car up today with everything sorted.

Moral of the story, talk it through amicably and you are more likely to get what you want.

Thank you independent garage xxx

Cheers guys.

TRUENOSAM

763 posts

175 months

Wednesday 19th January 2011
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From what it sounds like the LPG system does not sound the best if im honest. I work for LR and we are not even allowed LPG converted vehicles in the workshop for insurance reasons and plus that 95% of conversions I have seen have been very problematic and poorly fitted but have still worked "ok" for along period of time. I would side with the garage and auto sparky on this matter im afriad

Take it to a LPG specialist for amore accurate diagnosis would be my advice

Lanby

Original Poster:

1,106 posts

219 months

Thursday 20th January 2011
quotequote all
If was a wire that was dislodged when they were installing new petrol injectors.

The fault was traced and the wire put back, job done, it now works - hardly fair to blame the original install!