ULEZ PCN of £630 if pay within 14 days, PLEASE HELP
Discussion
Hi,
Here is my story...
In Aug 12- I setup Direct debit with TFL for Autopay of ULEZ . got the correspondance in their webportal to check account details
Name : abcd efgh
Sortcode : 123XXX
Bank Account Number : XXXX4360
I thought all looks good and off I go . after a month I didnt notice TFL taking any money from my account so I tried to login to my account and I couldnt login and was getting error, tried to reset my password but still that page didnt work either, at the same time TFL has Cyber security incident so thought maybe its something to do with that and thats why money has not been taken out as well.
After another week or so I decided to login to my account and had to call their number and find out my account is locked , Person helped me to unlock and reset my password. Once logged inn I see note that I need to setup direct debit, I instantly did that and also there was outstanding bill to pay of £100 which I did instantly as well, thinking all is good.
Next day or so I see 7 ULEZ PCN letters through my letter box in one go. Absolutely shocked. Today after spending good couple of hours and speaking to atleast 6 different people , I realise in above DD details Sortcode had one digit wrong instead of 1234 it should be 1235 , which unfortunately was hiding as X and this has caused all the issue . Why not to give complete Sortcode and account number for me to verify it is correct ?
Me being very unlucky did not receive any email from TFL in my gmail inbox telling me that I need to fix the DD issue and still I am not getting any emails . I have. checked my junk email / deleted email / blocked email NOTHING there. Only place where I had communication from TFL which I missed to check was their TFL portal .
I tried to convince this to TFL folks but so far no luck. My only option they give me to Make representations .
I understand there was a tiny mistake in Sortcode section but this was never intension otherwise I would not have everything correct and only one digit which support to be 9 and I had it as 0 .
2ndly should they not be sending atleast one letter by post asking to take action ? I am also checking with gmail why I am not receiving any emails from TFL and to find out if the issue is with Gmail or TFL. TFL do have my correct email address.
Do you think I have any hope in making representation ?
Any suggest would be really appreciated .
Than you in advance .
Here is my story...
In Aug 12- I setup Direct debit with TFL for Autopay of ULEZ . got the correspondance in their webportal to check account details
Name : abcd efgh
Sortcode : 123XXX
Bank Account Number : XXXX4360
I thought all looks good and off I go . after a month I didnt notice TFL taking any money from my account so I tried to login to my account and I couldnt login and was getting error, tried to reset my password but still that page didnt work either, at the same time TFL has Cyber security incident so thought maybe its something to do with that and thats why money has not been taken out as well.
After another week or so I decided to login to my account and had to call their number and find out my account is locked , Person helped me to unlock and reset my password. Once logged inn I see note that I need to setup direct debit, I instantly did that and also there was outstanding bill to pay of £100 which I did instantly as well, thinking all is good.
Next day or so I see 7 ULEZ PCN letters through my letter box in one go. Absolutely shocked. Today after spending good couple of hours and speaking to atleast 6 different people , I realise in above DD details Sortcode had one digit wrong instead of 1234 it should be 1235 , which unfortunately was hiding as X and this has caused all the issue . Why not to give complete Sortcode and account number for me to verify it is correct ?
Me being very unlucky did not receive any email from TFL in my gmail inbox telling me that I need to fix the DD issue and still I am not getting any emails . I have. checked my junk email / deleted email / blocked email NOTHING there. Only place where I had communication from TFL which I missed to check was their TFL portal .
I tried to convince this to TFL folks but so far no luck. My only option they give me to Make representations .
I understand there was a tiny mistake in Sortcode section but this was never intension otherwise I would not have everything correct and only one digit which support to be 9 and I had it as 0 .
2ndly should they not be sending atleast one letter by post asking to take action ? I am also checking with gmail why I am not receiving any emails from TFL and to find out if the issue is with Gmail or TFL. TFL do have my correct email address.
Do you think I have any hope in making representation ?
Any suggest would be really appreciated .
Than you in advance .
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