Your car needs discs and pads sir...
Discussion
ARHarh said:
rottenegg said:
Going against the upselling trend, I actually got a free extra litre of oil in my service yesterday which I had to drain out when I got home 
I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
I somehow doubt it was free. I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
:Serves me right for not being arsed to do it myself I guess.
rottenegg said:
Going against the upselling trend, I actually got a free extra litre of oil in my service yesterday which I had to drain out when I got home
I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
I was short changed by half a litre in my last service. I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
Had my Range Rover in at the main dealer for a recall & while they were there they gave it a ‘Health Check’
Apparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
Apparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
Stick Legs said:
Had my Range Rover in at the main dealer for a recall & while they were there they gave it a ‘Health Check’
Apparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
Amoral bApparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
ds. Presume you'll never go there again?
blueg33 said:
rottenegg said:
Going against the upselling trend, I actually got a free extra litre of oil in my service yesterday which I had to drain out when I got home
I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
I was short changed by half a litre in my last service. I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
M4cruiser said:
Similar story with my (shared) lease/pool car at VW, luckily I don't own it:
Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
On my wife's Tiguan the oil would be like piss after 5000 miles so I always had it serviced every year.Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
On yours though, if it's lease / pool car, why did you even take it in if it wasn't calling for a service? That said, on variable servicing, they can up very early if it's the "wrong" kind of use - you Audi owners moaning about the service warning coming up at low mileage.
M4cruiser said:
Similar story with my (shared) lease/pool car at VW, luckily I don't own it:
Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
One of many reasons I wouldn't buy a VW. Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
Tbf, I've done 160k in 'modern' VW diesels and had zero issues on long life servicing. Pretty popular at my work and very few issues.
Doing a decent yearly mileage helps as even on long life, I'm getting a service every 12 months.
Not sure I'd wanna go 2 years between oil changes, especially if it's majority short journeys...
Doing a decent yearly mileage helps as even on long life, I'm getting a service every 12 months.
Not sure I'd wanna go 2 years between oil changes, especially if it's majority short journeys...
paulguitar said:
Stick Legs said:
Had my Range Rover in at the main dealer for a recall & while they were there they gave it a ‘Health Check’
Apparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
Amoral bApparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
ds. Presume you'll never go there again?
We thought about buying a Range Rover.
Pool both our nearly new BMW’s & have a Full Fat Range Rover & a small cheap runner for those time you really need 2 cars.
Went into my local main dealer (County Town, used to be known for Dry Blackthorn Cider) and got treated like we were time wasters. All the questions were about how were we going to finance it, pretty sure because we turned up in a 3 year old 3 Series estate, and despite my wife being an accountant the salesman kept talking to me, I directed his questions to her and eventually said ‘why aren’t you talking to the accountant in the family!’.
Final straw was the price was about £75k for a 3 year old SDV8, the 3 year PCP had a GMFV of £25k, with BMW we were used to a generous GMFV, but their 6 year old stock was retailing at ~£38 so they were laying the ground work to screw us at the end of term.
My wife said ‘well if you only think it’s going to be worth £25k at 6 years old I’ll buy a 6 year old one then!’
Which is exactly what I did, found a lovely one at ~£34k from a non-franchise dealer & still have it.
It gets serviced by me and a local independent.
However recall work was main agent only, so I went there.
First attempt to book in;
Turned up, handed over car, arranged a lift. Parts not in.
Second attempt;
Turned up, handed car over, arrived at the end of the day to be told they haven’t done it as they were busy & their workshop doesn’t just roll over days so I have to re-book.
Third attempt;
Drop it off, get a courtesy car.
Work gets done.
Health check gives the rip-off spiel.
Love my Range Rover.
Hate my Main Agent.
Just taken my 2022 Defender for its first service at 14k miles and 2yrs old. I will be having an oil and filter change every 12 months between two year services as a precautionary measure in future as I feel 2yrs is too long. Tech video advised all tyres on 5mm so advisory to change only 3 of them? Cost £325 each so including fitting I think it was £1063.00 very odd though as they are all apparently the same wear. They have between 10 and 15k miles left on them at least and what they don’t know is I have 3 in the garage I paid £75 each for so no up sell there.
The salesman who sold me the car though is brilliant and is replacing the aftermarket tread plates they sold me from Vulkan (now defunct) free of charge and has had a set of plates (personal reg) made up for me too.
Another bonus was when we dropped it off I was given the keys to a brand new 25 miles on the clock P550e Autobiography FFRR in Belgravia Green with Caraway Leather interior and headlining. Kept it for 6 hours and 150 miles. What a car and a decision made to get the same spec car when it’s 4 yrs old. All round a happy customer.
The salesman who sold me the car though is brilliant and is replacing the aftermarket tread plates they sold me from Vulkan (now defunct) free of charge and has had a set of plates (personal reg) made up for me too.
Another bonus was when we dropped it off I was given the keys to a brand new 25 miles on the clock P550e Autobiography FFRR in Belgravia Green with Caraway Leather interior and headlining. Kept it for 6 hours and 150 miles. What a car and a decision made to get the same spec car when it’s 4 yrs old. All round a happy customer.
paulguitar said:
Stick Legs said:
Had my Range Rover in at the main dealer for a recall & while they were there they gave it a ‘Health Check’
Apparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
Amoral bApparently the brake fluid reads below tolerance for moisture content and should be changed.
I’d be delighted to know how they checked it because there are 1 of 2 things that happen when a mechanic touches something.
1) Finger prints in the dirt & dust where they have removed the cap.
Or
2) No dust & dirt on the cap because they wiped the finger prints off.
What doesn’t happen is the dust that accumulates on stuff like that remains intact after someone has removed the reservoir cover to check the fluid.
They also pointed out that the tyres ‘only’ have 7-9mm tread on them (they were new <200 miles ago).
As it happens the brake fluid is about 3 years old, so I changed it this morning. But this doesn’t get around the fact that they lied about testing it.
ds. Presume you'll never go there again?
The bonnet on my wides Cupra wouldnt open. Took it to the dealer to fix eit. When I picked the car up they told me they hadn't been able to open the bonnet either, but they had done a full health check and replaced the brake fluid which would be £80 plus VAT
I asked for the service manager and dealer principle to come and see me. They both confirmed the brake fluid had been changed. I took them out to the car and demanded they demonstrate how they did it. They couldn't open the bonnet.
I left without paying anything and never went back
Tabs said:
Took my Lexus in to main dealer for minor service on Monday. Previous Monday I fitted new front pads. No lip on the discs.
Only did 145 miles including drive to dealer.
Apparently they're 20% worn. You can still see the shiny black paint and the copper grease!
To be honest I'd take 20% to mean "as new". Only did 145 miles including drive to dealer.
Apparently they're 20% worn. You can still see the shiny black paint and the copper grease!
It's always seemed very random to me - had to take daughter's car for new rear pads and discs last week as they'd worn out - yet they were 60% worn at last service so should have lasted another couple of years. The fronts look knackered and last week they were reported as 50% worn.
blueg33 said:
trickywoo said:
otolith said:
Cheeky bit of upselling from a national glass repair/replace company. The difference between their “standard” and “budget” offerings is that with “standard” they charge you £50 for a pair of wipers. They also appear to be flogging a wipe over with RainX at a huge margin.
They also make you repeatedly deselect the wipers and give dire warnings about old ones damaging your new glass throughout the booking process. Naughty. or they might be upset I'm helping too much. BTW your wipers are well past it - would you like me to replace them?" My answer " It's ok, I've noticed that myself and I used to work for Ford so I'll be able to do it" Which as it happens is true (not the bit about them being past it though. It had the desired effect of stopping any more attempts though. M4cruiser said:
Similar story with my (shared) lease/pool car at VW, luckily I don't own it:
Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
Shocking indeed. It used to happen on fuel injected TR's a well, when the metering pump seal was failing. diluting the oil is not going to be a good thing for the engine.Went in for a service a few months ago, having not had the oil changed for 12,000 miles, and they refused to change the oil because it's on extended intervals.
But they did say the oil level is too high, and wanted payment to take some out!
I said if you'd changed the oil this problem wouldn't happen
(Subsequently googled it, and it's a common problem with Ad-Blue-modern-Diesels, the fuel gets in the sump. So much for modern technology, every "improvement" brings another problem. If the oil is that badly contaminated (10%) with fuel then it needs changing!)
blueg33 said:
I had similar swith a Seat dealer
The bonnet on my wides Cupra wouldnt open. Took it to the dealer to fix eit. When I picked the car up they told me they hadn't been able to open the bonnet either, but they had done a full health check and replaced the brake fluid which would be £80 plus VAT
I asked for the service manager and dealer principle to come and see me. They both confirmed the brake fluid had been changed. I took them out to the car and demanded they demonstrate how they did it. They couldn't open the bonnet.
I left without paying anything and never went back
The most ridiculous part of that story is that they couldn't open the bonnet! What was their proposed solution?The bonnet on my wides Cupra wouldnt open. Took it to the dealer to fix eit. When I picked the car up they told me they hadn't been able to open the bonnet either, but they had done a full health check and replaced the brake fluid which would be £80 plus VAT
I asked for the service manager and dealer principle to come and see me. They both confirmed the brake fluid had been changed. I took them out to the car and demanded they demonstrate how they did it. They couldn't open the bonnet.
I left without paying anything and never went back
Having said that, the SEAT dealer we use is beyond useless, and there isn't another one within sensible distance.
In your case I'd have just called SEAT/Cupra Assist in the first instance.
rottenegg said:
Going against the upselling trend, I actually got a free extra litre of oil in my service yesterday which I had to drain out when I got home
I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
We had this with a Fiat Grande Punto - It needed a breather hose replaced under warranty, so as it was nearly a year old I made the mistake of saying 'can you change the oil and filter at the same time?' "We have to do a service said they £200 plus (this was 12 years ago), can't just do an oil and filter change because of keeping the warranty. I haggled and got it down to £125. When we went to collect the bill said 4.5L oil, but I knew the handbook said 2.6 for oil & filter change. When I went outside, wiped the dipstick and checked the level it was about 1.5 inches too high! I went back and queried it with them to be told "we always put in 4.5 L" To which I said "what! in any engine in any car?" "that'll be alright" they said. So I said "Ok..... who do I the signed statement from to say if it blows the oil seals on the engine you or Fiat will pay!?"I swear some mechanics think you keep pouring the oil in until it's level with the filler cap hole or something.
"Oh.... we've take some out", and he put it on the ramp and took about 2L out and said "It wasn't much over". What I should have done was demanded a full refund of course. As we left they said "If you're passing we'll wash the car for you" My Wife said to me 'not likely - the car will then be scratched all over!"
Most expensive oil change any car of mine has had.
Until recently I was driving a BMW 435 and a couple of years ago I had a recall for the EGR valve. The main dealer was fine but carried out a health check and advised that I needed new rear pads and discs and quoted £725 but I left it until the next service later in the year and my usual local indy charged me £425, of which only £55+vat was for the labour. 70% more expensive for the same job!
Early this year the oil warning light came on and because I was confused about the right grade and synthetic or semi synthetic I phone the indy to ask what they use. They said to call by and they'd top it up while I was there, so I did, and they charged me a measly £10.80 for a litre (incl labour)
So another vote for the local indy
Early this year the oil warning light came on and because I was confused about the right grade and synthetic or semi synthetic I phone the indy to ask what they use. They said to call by and they'd top it up while I was there, so I did, and they charged me a measly £10.80 for a litre (incl labour)
So another vote for the local indy
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