Black Box - Insurance Cancelled
Discussion
Geertsen said:
This is probably worth reading if you haven’t already:
https://www.financial-ombudsman.org.uk/consumers/c...
Maria's outcome looks promising.https://www.financial-ombudsman.org.uk/consumers/c...
I do not like companies that do things like this without pre warning .
I would be complaining bitterly to the CEO
Freedom Brokers Ltd Director Email and Telephone
Ms Sam White Director
Email sam.white@withstella.co.uk
Telephone 0333 996 9718
Switchboard 0333 996 9718
Website https://withstella.co.uk/
Postal Address Biz Space, Cheadle Place, Stockport Road, Cheadle, England, SK8 2JXM
Hope this helps .
I would be complaining bitterly to the CEO
Freedom Brokers Ltd Director Email and Telephone
Ms Sam White Director
Email sam.white@withstella.co.uk
Telephone 0333 996 9718
Switchboard 0333 996 9718
Website https://withstella.co.uk/
Postal Address Biz Space, Cheadle Place, Stockport Road, Cheadle, England, SK8 2JXM
Hope this helps .
pingu393 said:
If you can wait until Monday, phone the Financial Ombusman, then decide.
Yeah, I think that's the best course of action. Horrendous that they've sent this letter today on a saturday when their own support is only available to be contacted Monday to Friday.And the email address they have for support auto-replies to say they don't accept queries via email lol
Bonefish Blues said:
What is it about your driving that caused you to comment that you wouldn't be surprised if it was indeed that which had precipitated the cancellation? (I paraphrase from memory but I think you have deleted the post)
He was replying to me and your recollection isn’t the same as mine. He said no such thing. Just opened up my policy documents and this is what it says regarding telematics - from what I'm reading it seems that they are accusing me of excessive speeding. I'll be contacting them to ask for more details because I don't believe this to be correct.
"Telematics Data
Once the Telematics Device is installed and activated in your vehicle, you and any named drivers on your policy can drive as you normally would. The
Telematics Device sends us regular information, “Telematics Data”, which allows us to understand how your vehicle is being driven, the distance it is
travelling, when it is being driven and where it is parked.
We will use this information to:
1. Review the mileage on your policy and check it is an accurate reflection of the miles you are travelling. This may result in the mileage stated on your
policy being adjusted, to reflect the mileage you have driven.You will be given 7 days’ notice of any adjustment and will be charged an amendment charge
in addition to any premium change.
2. Review the location and class of use of the insured vehicle on the policy and check is it an accurate reflection of how the vehicle is being used and
where the vehicle is being kept overnight. This may result in the adjustment or cancellation of the policy.You will be given 7 days’ notice of any adjustment
or cancellation. Any adjustment will have an amendment charge in addition to any premium change, and any cancellation will have applicable charges.
3. Interpret how safely the insured vehicle is being driven and turn this into a driving behaviour score and extreme event notifications.
4. Show your driving score on the smartphone app, provide tips on how to improve your driving, issue 7-day cancellation notifications due to extreme event
notifications and/ or your driving being classified as High Risk or Very High Risk. We may also use this to provide discounts at renewal.
5. in the event of a claim, we, your insurer and Action365 Ltd, will also use your driving data at or around the time of the accident to assist with the claims
process and ensure the insured vehicle was being driven in accordance with your policy terms and conditions.
Driving Behaviour Score and Extreme Event Notifications
Some factors we use to interpret how safely the insured vehicle is being driven are speed, braking and time of day.
1. Speeding – frequently driving above the speed limit increases the likelihood of you having an accident. Driving not only in accordance with the speed
limits but also at a speed appropriate for the road and conditions is the safest approach.
2. Excessive speeding – we don’t believe there is any reason to be driving at excessive speeds such as 90mph on a 60-mph speed limit road, or over 100
mph on any road type. These types of excessive speeds will trigger an extreme event notification and may lead to cancellation of your policy with 7 days’
notice.
3. Erratic driving – we measure this by combining certain driving behaviours, such as speeding-up, braking and cornering.
Freedom Brokers Ltd is an appointed representative of Action 365 Ltd which is authorised and regulated by the Financial Conduct Authority (FRN 306011). Freedom Brokers Ltd is registered in England
and Wales, company number 10399389 and its registered address is BizSpace Cheadle, Cheadle Place, Stockport Rd, Cheadle, SK8 2JX.
4. Time of Day – driving in the late evening through to the early hours is the riskiest time to be on the road. Statistically this is when the most serious
accidents occur."
"Telematics Data
Once the Telematics Device is installed and activated in your vehicle, you and any named drivers on your policy can drive as you normally would. The
Telematics Device sends us regular information, “Telematics Data”, which allows us to understand how your vehicle is being driven, the distance it is
travelling, when it is being driven and where it is parked.
We will use this information to:
1. Review the mileage on your policy and check it is an accurate reflection of the miles you are travelling. This may result in the mileage stated on your
policy being adjusted, to reflect the mileage you have driven.You will be given 7 days’ notice of any adjustment and will be charged an amendment charge
in addition to any premium change.
2. Review the location and class of use of the insured vehicle on the policy and check is it an accurate reflection of how the vehicle is being used and
where the vehicle is being kept overnight. This may result in the adjustment or cancellation of the policy.You will be given 7 days’ notice of any adjustment
or cancellation. Any adjustment will have an amendment charge in addition to any premium change, and any cancellation will have applicable charges.
3. Interpret how safely the insured vehicle is being driven and turn this into a driving behaviour score and extreme event notifications.
4. Show your driving score on the smartphone app, provide tips on how to improve your driving, issue 7-day cancellation notifications due to extreme event
notifications and/ or your driving being classified as High Risk or Very High Risk. We may also use this to provide discounts at renewal.
5. in the event of a claim, we, your insurer and Action365 Ltd, will also use your driving data at or around the time of the accident to assist with the claims
process and ensure the insured vehicle was being driven in accordance with your policy terms and conditions.
Driving Behaviour Score and Extreme Event Notifications
Some factors we use to interpret how safely the insured vehicle is being driven are speed, braking and time of day.
1. Speeding – frequently driving above the speed limit increases the likelihood of you having an accident. Driving not only in accordance with the speed
limits but also at a speed appropriate for the road and conditions is the safest approach.
2. Excessive speeding – we don’t believe there is any reason to be driving at excessive speeds such as 90mph on a 60-mph speed limit road, or over 100
mph on any road type. These types of excessive speeds will trigger an extreme event notification and may lead to cancellation of your policy with 7 days’
notice.
3. Erratic driving – we measure this by combining certain driving behaviours, such as speeding-up, braking and cornering.
Freedom Brokers Ltd is an appointed representative of Action 365 Ltd which is authorised and regulated by the Financial Conduct Authority (FRN 306011). Freedom Brokers Ltd is registered in England
and Wales, company number 10399389 and its registered address is BizSpace Cheadle, Cheadle Place, Stockport Rd, Cheadle, SK8 2JX.
4. Time of Day – driving in the late evening through to the early hours is the riskiest time to be on the road. Statistically this is when the most serious
accidents occur."
Lo-Fi said:
phil1979 said:
Was there a curfew on your policy, I wonder?
If so, perhaps you didn't Ride on Time?
OP is 30, far too young to get this. But bravo, made me laugh If so, perhaps you didn't Ride on Time?
Seriously, good luck OP - what an absolute s
t show. FWIW I suspect an error with the box/software/GPS. It may have located you at point A in one instance and point Z rather than B the next.
CLK-GTR said:
I think it's getting close to needing some heavy regulation. Uninsured drivers are skyrocketing and the blame sits squarely with the insurers.
1. The provision of insurance and other financial products is regulated to death as it is. About £40 of the average premium goes to pay for regulation. You could probably run a nuclear power plant with less regulation. 2. Can you link to some evidence that uninsured drivers are sky rocketing?
3. The blame for uninsured drivers actually sits squarely with uninsured drivers.
FMOB said:
Driving for 8 years and on a black box policy! That is long enough to pick up a few bad habits, I thought these were for new drivers until they get a bit of ncb and then bin it to get the monkey off your back.
Other thought, how well installed is the box, if it is loose it may give incorrect data, take photos of the box install as further evidence.
Been driving 20 years and get offered these box policies occasionally, they aren’t usually any cheaper though but they could be ALOT cheaper and I still wouldn’t have one!Other thought, how well installed is the box, if it is loose it may give incorrect data, take photos of the box install as further evidence.
Edited by FMOB on Saturday 29th June 22:31
OP, obviously don’t mention here if, how or why your driving may not quite live up to their standards, that may shoot yourself in the foot.
As has been said, get in touch with them. The email is obviously a generic one, most likely automated but you’ll need to know their reasoning and rationale. Come whatever may though, I’d be cancelling that policy myself even if they admit they made a mistake or perhaps decide to just give you a “warning” this time.
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