Your car needs discs and pads sir...
Discussion
I once had some work done on my MGF. On the bill was a £40 diagnostic fee for plugging into my EOBD & reading the codes.
I queried this & they told me it was standard procedure & chargeable. I pointed out that the car didn't actually have an EOBD and they were attempting to scam me. It was removed from the bill without apology or embarrassment.
I queried this & they told me it was standard procedure & chargeable. I pointed out that the car didn't actually have an EOBD and they were attempting to scam me. It was removed from the bill without apology or embarrassment.
Does this still happen, really?
Used various BMW, Honda and Audi dealers, always send videos and pictures of any work needing doing. In one case a BMW dealer made loads of effort to fix my M3 at the time when it had coil pack failure at minimal cost.
I know prices can be high etc…. But never had one outright lie yet.
Used various BMW, Honda and Audi dealers, always send videos and pictures of any work needing doing. In one case a BMW dealer made loads of effort to fix my M3 at the time when it had coil pack failure at minimal cost.
I know prices can be high etc…. But never had one outright lie yet.
irish boy said:
So to update the story, I sent the pictures to the service manager. He came back to me saying that the wear was only on the inside of the pad where I couldn’t see.
Took the wheel off again to photograph the inside pad and disc and send that to him this afternoon.
I had mentioned taking it to headquarters as I thought it was deceptive behaviour.
Don’t really have a goal in perusing this but as a previous poster said, taking advantage of people who know no better in any other walk of life is considered criminal, yet these guys get away with it day in day out.
Keep at them, good to see them squirm with embarrassment. Keep us updated.Took the wheel off again to photograph the inside pad and disc and send that to him this afternoon.
I had mentioned taking it to headquarters as I thought it was deceptive behaviour.
Don’t really have a goal in perusing this but as a previous poster said, taking advantage of people who know no better in any other walk of life is considered criminal, yet these guys get away with it day in day out.
ITP said:
I had this common attempted scam at a bmw main dealer. It went badly for them, especially the service manager. They even have a name for it, upselling.
No, upselling is when you want one thing and they convince you to buy a better, more expensive thing. What is described here is deception for gain, AKA fraud. I would never take a car back to a dealer that tried it on even once. They are dishonest and simply can't be trusted.To counter some of the gloom, earlier on this week we had a call from the local Land Rover dealer to say that my daughter's Evoque didn't require the cooler assembly which they had ordered in after all and that on closer inspection the leak would be fixed simply with a gasket/O ring kit.
Lots of ££ saved.
Lots of ££ saved.
Cold said:
To counter some of the gloom, earlier on this week we had a call from the local Land Rover dealer to say that my daughter's Evoque didn't require the cooler assembly which they had ordered in after all and that on closer inspection the leak would be fixed simply with a gasket/O ring kit.
Lots of ££ saved.
It's a Land Rover, they know youll be back Lots of ££ saved.
STe_rsv4 said:
Chipper said:
Reading this thread is one of the main reasons I adore my Tesla. 2 1/2 years in and 23000 miles later, all I have had to do is replace a set of tyres and change the air con filter which you can buy direct from Tesla for £15.
Dealers and ICE manufacturers are stuffed
Dealers and ICE manufacturers are stuffed
may I ask how old your Tesla is and its outright purchase price?
Are your brake pads & discs made from unobwearium?
How much is a new battery pack for your car once defunct?
Do you point and laugh at the unfortunate peasants in their ICE cars who have broken down on the hard shoulder?
Many thanks
I would image the brakes are pretty cheap and crappy but like I said they are hardly touched. That’s because I don’t drive like a fool and use regenerative braking
I believe the battery has a 8 year warranty or 100000 miles.There are loads of Teslas now with mega miles and it seems the perception that EV battery packs are worthless after so many miles or years is false. Have you also seen how much the price of battery packs have dropped recently? My gut feeling is a 150000 mile used tesla/Ev will be more reliable than the equivalent ICE vehicle with similar miles.
Only point and laugh at the people who clearly haven’t even tried an EV and for some reason have a general hatred towards them.
J4CKO said:
Suspect they get so used to owners not having a clue, they just trot it out and are surprised if Someone objects.
To be fair a lot run their cars on bald tyres and knackered suspension and brakes so it’s not surprising.
They make themselves easy pickings and sticking this stuff on is sometimes accident, sometimes deliberate and probably most of the time just down to not giving a toss in what seems to be a more transitory job than a pedo teacher and their regular promotions and flowing references. To be fair a lot run their cars on bald tyres and knackered suspension and brakes so it’s not surprising.
I'd wager that if there was a main dealer that didn't have comedic levels of staff turnover then it would either be properly bent or nice and honest but in the typical business which seems incapable of retaining any form of staff stability it'll be like those hospitals that are strangely less good than the one down the road and coincidentally has a staff that doesn't give a crap.
RB Will said:
bearman68 said:
So why do people go to main dealers for routine servicing if this is the way you are treated.
I understand if there is a warranty claim, but for an oil change? And we won't even mention the price.
Warranty, goodwill, nicer facilities, browse other stuff while there, free stuff, makes you feel a bit posh, lack of knowledge that you can take it elsewhere especially within a warranty period, free car wash, lack of local specialist or trusted mechanic, preserve value of a car a bit with full manufacturer service history to name a fewI understand if there is a warranty claim, but for an oil change? And we won't even mention the price.
Chipper said:
Reading this thread is one of the main reasons I adore my Tesla. 2 1/2 years in and 23000 miles later, all I have had to do is replace a set of tyres and change the air con filter which you can buy direct from Tesla for £15.
Dealers and ICE manufacturers are stuffed
As far as I understand, The Tesla model 3 annual service doesn't exist.Dealers and ICE manufacturers are stuffed
Fill the windscreen water bottle.
Pommy said:
Cold said:
To counter some of the gloom, earlier on this week we had a call from the local Land Rover dealer to say that my daughter's Evoque didn't require the cooler assembly which they had ordered in after all and that on closer inspection the leak would be fixed simply with a gasket/O ring kit.
Lots of ££ saved.
It's a Land Rover, they know youll be back Lots of ££ saved.
These type of threads always end up with a 100 stories of poor customer service or 'dealers are stealers' invective.
Having worked in the industry I do have some sympathy for service teams. The role of the service advisor is probably the worst in the industry because you are always handing out bad news. Servicing is not normally a positive action on the customers behalf, it's deemed as a necessary and then there's the days when there is something wrong with your car and it's going to cost a lot to fix using money you hadn't planned to spend.
Also a lot of service advisors tend to be young, and often women. So they have both little life skills and limited knowledge of vehicle maintenance. Often they are just parroting what a technician has said, and don't fully understand it. Realistically they are there to provide customer service, so should be looking at ways to mitigate cost of repair - accessing warranty, goodwill payments, applying discounts. Although in reality the Service Manager is nearly always old school, has a budget to achieve so doesn't like to give his front of house team much autonomy.
Then you get the old school, being doing the job for 20 years. Generally men, generally knowledgeable but utterly bored of your customer bulls
t. Also you know you have failed at life if you are still a Service advisor at 40.
A good service advisor might make 30k pa, but that requires hitting targets which includes upselling discs and pads.
The technicians are paid a low base, and again earn money through efficiency and speed, short cutting many processes to get a job done. A previous poster wrote about a brake fluid change, only to be told his rear bleed nipples were seized. It's quite probable that in this instance, he just sucked the fluid out of the brake fluid reservoir then topped it back up. Didn't bother with the fluid in the pipes. Much quicker that way.
The tech and the service advisor work as a team, so the tech needs the service advisor to upsell, the service advisor needs the tech to spot additional work. Brakes are prime as they are easy to do and profitable.
You'd have to have a massive dealership to be pushing through 100 service cars per day, on average a tech can do around 4 jobs per day, so you'd need a 25 bay work shop to achieve that through put. Fairly common in the UAE - but they have multi branded workshops, less likely in the UK. Service departments do not make millions either.
Having worked in the industry I do have some sympathy for service teams. The role of the service advisor is probably the worst in the industry because you are always handing out bad news. Servicing is not normally a positive action on the customers behalf, it's deemed as a necessary and then there's the days when there is something wrong with your car and it's going to cost a lot to fix using money you hadn't planned to spend.
Also a lot of service advisors tend to be young, and often women. So they have both little life skills and limited knowledge of vehicle maintenance. Often they are just parroting what a technician has said, and don't fully understand it. Realistically they are there to provide customer service, so should be looking at ways to mitigate cost of repair - accessing warranty, goodwill payments, applying discounts. Although in reality the Service Manager is nearly always old school, has a budget to achieve so doesn't like to give his front of house team much autonomy.
Then you get the old school, being doing the job for 20 years. Generally men, generally knowledgeable but utterly bored of your customer bulls
t. Also you know you have failed at life if you are still a Service advisor at 40.A good service advisor might make 30k pa, but that requires hitting targets which includes upselling discs and pads.
The technicians are paid a low base, and again earn money through efficiency and speed, short cutting many processes to get a job done. A previous poster wrote about a brake fluid change, only to be told his rear bleed nipples were seized. It's quite probable that in this instance, he just sucked the fluid out of the brake fluid reservoir then topped it back up. Didn't bother with the fluid in the pipes. Much quicker that way.
The tech and the service advisor work as a team, so the tech needs the service advisor to upsell, the service advisor needs the tech to spot additional work. Brakes are prime as they are easy to do and profitable.
You'd have to have a massive dealership to be pushing through 100 service cars per day, on average a tech can do around 4 jobs per day, so you'd need a 25 bay work shop to achieve that through put. Fairly common in the UAE - but they have multi branded workshops, less likely in the UK. Service departments do not make millions either.
Dynion Araf Uchaf said:
These type of threads always end up with a 100 stories of poor customer service or 'dealers are stealers' invective.
Having worked in the industry I do have some sympathy for service teams. The role of the service advisor is probably the worst in the industry because you are always handing out bad news. Servicing is not normally a positive action on the customers behalf, it's deemed as a necessary and then there's the days when there is something wrong with your car and it's going to cost a lot to fix using money you hadn't planned to spend.
Also a lot of service advisors tend to be young, and often women. So they have both little life skills and limited knowledge of vehicle maintenance. Often they are just parroting what a technician has said, and don't fully understand it. Realistically they are there to provide customer service, so should be looking at ways to mitigate cost of repair - accessing warranty, goodwill payments, applying discounts. Although in reality the Service Manager is nearly always old school, has a budget to achieve so doesn't like to give his front of house team much autonomy.
Then you get the old school, being doing the job for 20 years. Generally men, generally knowledgeable but utterly bored of your customer bullst. Also you know you have failed at life if you are still a Service advisor at 40.
A good service advisor might make 30k pa, but that requires hitting targets which includes upselling discs and pads.
The technicians are paid a low base, and again earn money through efficiency and speed, short cutting many processes to get a job done. A previous poster wrote about a brake fluid change, only to be told his rear bleed nipples were seized. It's quite probable that in this instance, he just sucked the fluid out of the brake fluid reservoir then topped it back up. Didn't bother with the fluid in the pipes. Much quicker that way.
The tech and the service advisor work as a team, so the tech needs the service advisor to upsell, the service advisor needs the tech to spot additional work. Brakes are prime as they are easy to do and profitable.
You'd have to have a massive dealership to be pushing through 100 service cars per day, on average a tech can do around 4 jobs per day, so you'd need a 25 bay work shop to achieve that through put. Fairly common in the UAE - but they have multi branded workshops, less likely in the UK. Service departments do not make millions either.
These are fair points, but that doesn't excuse telling a customer they need new discs and pads when they clearly don't as has been posted multiple times on this thread; at least one case where brand new ones had just been fitted prior to the car going to the garage for other work.Having worked in the industry I do have some sympathy for service teams. The role of the service advisor is probably the worst in the industry because you are always handing out bad news. Servicing is not normally a positive action on the customers behalf, it's deemed as a necessary and then there's the days when there is something wrong with your car and it's going to cost a lot to fix using money you hadn't planned to spend.
Also a lot of service advisors tend to be young, and often women. So they have both little life skills and limited knowledge of vehicle maintenance. Often they are just parroting what a technician has said, and don't fully understand it. Realistically they are there to provide customer service, so should be looking at ways to mitigate cost of repair - accessing warranty, goodwill payments, applying discounts. Although in reality the Service Manager is nearly always old school, has a budget to achieve so doesn't like to give his front of house team much autonomy.
Then you get the old school, being doing the job for 20 years. Generally men, generally knowledgeable but utterly bored of your customer bulls
t. Also you know you have failed at life if you are still a Service advisor at 40.A good service advisor might make 30k pa, but that requires hitting targets which includes upselling discs and pads.
The technicians are paid a low base, and again earn money through efficiency and speed, short cutting many processes to get a job done. A previous poster wrote about a brake fluid change, only to be told his rear bleed nipples were seized. It's quite probable that in this instance, he just sucked the fluid out of the brake fluid reservoir then topped it back up. Didn't bother with the fluid in the pipes. Much quicker that way.
The tech and the service advisor work as a team, so the tech needs the service advisor to upsell, the service advisor needs the tech to spot additional work. Brakes are prime as they are easy to do and profitable.
You'd have to have a massive dealership to be pushing through 100 service cars per day, on average a tech can do around 4 jobs per day, so you'd need a 25 bay work shop to achieve that through put. Fairly common in the UAE - but they have multi branded workshops, less likely in the UK. Service departments do not make millions either.
Obviously there are some good examples, like the JLR post above (though they'll be back
), but blatant lying needs to be called out as per the OP.Dynion Araf Uchaf said:
....on average a tech can do around 4 jobs per day, .
I waited while daughter's Golf had its first service as she'd left it late and I was anxious not to cause any warranty hassles - it was in the workshop 20 mins. Including booking it in, the service, a very rough wash and vac and sorting out all the masses of paperwork dealers produce these days, I was in and out of the dealership in just under an hour.STe_rsv4 said:
Chipper said:
Reading this thread is one of the main reasons I adore my Tesla. 2 1/2 years in and 23000 miles later, all I have had to do is replace a set of tyres and change the air con filter which you can buy direct from Tesla for £15.
Dealers and ICE manufacturers are stuffed
Dealers and ICE manufacturers are stuffed
Are your brake pads & discs made from unobwearium?
I remember way back in 2008 when I got my driving license and my 1st shed (Mitsubishi Carisma ) how I was charged when I took it for an MOT to an Indy in North London
The service advisor told me that it failed on brakes and would need new Discs and I naively agreed and when I went to collect my car I was shown a bill of £400 for the MOT and 2 front Dics which looking back now was daylight robbery!
Now I supply parts to the current indy and they do a decent jobs,of course having a shed always helps!
The service advisor told me that it failed on brakes and would need new Discs and I naively agreed and when I went to collect my car I was shown a bill of £400 for the MOT and 2 front Dics which looking back now was daylight robbery!
Now I supply parts to the current indy and they do a decent jobs,of course having a shed always helps!
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