Car Parts 4 Less / Euro Car Parts - Am I being unreasonable?
Discussion
So I need to work on the daily shed this weekend and I have arranged for someone to come and help me tomorrow morning. I had everything I needed for replacing the rear axle on my 306 - or so I thought. It was suggested that I replace the brake flexi hoses while they are off.
Car Parts 4 Less showing both rear flexi's in stock, so I add them to an order together with a new exhaust hanger and choose express delivery. Total order only sums £20, tiny compared with what I've spent with them.
Order processes, should be with me in 2 working days, this is Tuesday, so well before the weekend.
Still no delivery today, so I log into my account and give them a ring this morning @ 9am. Unfortunately 'there has been a problem processing your order at our end'. They will dispatch for Monday, but I'm OK to request a full refund.
It dawned on me that, being the same company as Euro Car Parts who have a big depot at the end of the road I'm currently on (work) surely something could be arranged, since the parts distributed by CP4L are from this same source anyway.
Apparently, it can't be done. I can't work out why. If they're in stock at a local depot, why can't I collect from down the road later today?
Because they trade as different companies this can't happen. So I'm left trying to source some before the end of today, which shouldn't be hard.
Oh look, Euro Car Parts are showing them in stock too!
Wasn't sure if I was being unreasonable in my expectations or not? I can appreciate they trade under different names and that mistakes do happen with these online checkout things, but it wasn't my fault!
I've gone for the refund option and will now look at some of the prices closer to where I am today...
Car Parts 4 Less showing both rear flexi's in stock, so I add them to an order together with a new exhaust hanger and choose express delivery. Total order only sums £20, tiny compared with what I've spent with them.
Order processes, should be with me in 2 working days, this is Tuesday, so well before the weekend.
Still no delivery today, so I log into my account and give them a ring this morning @ 9am. Unfortunately 'there has been a problem processing your order at our end'. They will dispatch for Monday, but I'm OK to request a full refund.
It dawned on me that, being the same company as Euro Car Parts who have a big depot at the end of the road I'm currently on (work) surely something could be arranged, since the parts distributed by CP4L are from this same source anyway.
Apparently, it can't be done. I can't work out why. If they're in stock at a local depot, why can't I collect from down the road later today?
Because they trade as different companies this can't happen. So I'm left trying to source some before the end of today, which shouldn't be hard.
Oh look, Euro Car Parts are showing them in stock too!
Wasn't sure if I was being unreasonable in my expectations or not? I can appreciate they trade under different names and that mistakes do happen with these online checkout things, but it wasn't my fault!
I've gone for the refund option and will now look at some of the prices closer to where I am today...
It's usually because these types of outfits have hugely complicated and automated stock ordering and movement systems that make anything non-standard almost impossible.
The COULD change it to make it more flexible, but then it would cost more, and so would their products to end users.
The COULD change it to make it more flexible, but then it would cost more, and so would their products to end users.
If Euro are showing them in stock why don't you just buy them from there? Why does something need to be arranged?
Two outfits being owned by the same firm does not automatically mean they are interoperable. I have worked for consortium's where multiple brands were ran. Customers would expect one outfit to honour the offerings of others, its just plain ridiculous.
There was a time Boots and Halfords were owned by the same group.
"yeah mate, you really work for Boots innit, I cant see what you cant refund this hand cream mate".
Two outfits being owned by the same firm does not automatically mean they are interoperable. I have worked for consortium's where multiple brands were ran. Customers would expect one outfit to honour the offerings of others, its just plain ridiculous.
There was a time Boots and Halfords were owned by the same group.
"yeah mate, you really work for Boots innit, I cant see what you cant refund this hand cream mate".
I see what you are saying and appreciate that, but this is significantly different being that it's just two different trade names selling the same stock. Parts from CP4L will come with Euro Car Parts Labels 9 times out of 10.
Anyway, the depot down the road are sound and helping me out even though they're trade only, fair play to them for sorting it!
Now let's just hope all the brake pipe unions play ball...
Anyway, the depot down the road are sound and helping me out even though they're trade only, fair play to them for sorting it!
Now let's just hope all the brake pipe unions play ball...
C.A.R. said:
So I need to work on the daily shed this weekend and I have arranged for someone to come and help me tomorrow morning. I had everything I needed for replacing the rear axle on my 306 - or so I thought. It was suggested that I replace the brake flexi hoses while they are off.
Car Parts 4 Less showing both rear flexi's in stock, so I add them to an order together with a new exhaust hanger and choose express delivery. Total order only sums £20, tiny compared with what I've spent with them.
Order processes, should be with me in 2 working days, this is Tuesday, so well before the weekend.
Still no delivery today, so I log into my account and give them a ring this morning @ 9am. Unfortunately 'there has been a problem processing your order at our end'. They will dispatch for Monday, but I'm OK to request a full refund.
It dawned on me that, being the same company as Euro Car Parts who have a big depot at the end of the road I'm currently on (work) surely something could be arranged, since the parts distributed by CP4L are from this same source anyway.
Apparently, it can't be done. I can't work out why. If they're in stock at a local depot, why can't I collect from down the road later today?
Because they trade as different companies this can't happen. So I'm left trying to source some before the end of today, which shouldn't be hard.
Oh look, Euro Car Parts are showing them in stock too!
Wasn't sure if I was being unreasonable in my expectations or not? I can appreciate they trade under different names and that mistakes do happen with these online checkout things, but it wasn't my fault!
I've gone for the refund option and will now look at some of the prices closer to where I am today...
The main reason is that one is not supposed to do a mail order/phone order and then allow a collection. It's one of the easiest ways to commit card/payment fraud. Odd that they wouldn't mention it, however if they are prepared to risk it... up to them. If you cannot wait, request a full refund and pop into store and pay over the counter. Job done within seconds?Car Parts 4 Less showing both rear flexi's in stock, so I add them to an order together with a new exhaust hanger and choose express delivery. Total order only sums £20, tiny compared with what I've spent with them.
Order processes, should be with me in 2 working days, this is Tuesday, so well before the weekend.
Still no delivery today, so I log into my account and give them a ring this morning @ 9am. Unfortunately 'there has been a problem processing your order at our end'. They will dispatch for Monday, but I'm OK to request a full refund.
It dawned on me that, being the same company as Euro Car Parts who have a big depot at the end of the road I'm currently on (work) surely something could be arranged, since the parts distributed by CP4L are from this same source anyway.
Apparently, it can't be done. I can't work out why. If they're in stock at a local depot, why can't I collect from down the road later today?
Because they trade as different companies this can't happen. So I'm left trying to source some before the end of today, which shouldn't be hard.
Oh look, Euro Car Parts are showing them in stock too!
Wasn't sure if I was being unreasonable in my expectations or not? I can appreciate they trade under different names and that mistakes do happen with these online checkout things, but it wasn't my fault!
I've gone for the refund option and will now look at some of the prices closer to where I am today...
P-Jay said:
It's usually because these types of outfits have hugely complicated and automated stock ordering and movement systems that make anything non-standard almost impossible.
The COULD change it to make it more flexible, but then it would cost more, and so would their products to end users.
This. Although it seems simple to you, in real terms it could be a nightmare systemically to undertake. Plus your order is 1 in say 1000's or orders they process daily and manually amending the system just for you could cost more then the part costs. Therefore they don't do it. The COULD change it to make it more flexible, but then it would cost more, and so would their products to end users.
Just ask for a refund, order from somewhere else.
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