First time using 111...
Discussion
Well I don't know what happened but I hung up and then hit through in 60 seconds.
I was phoning on behalf of my mother, despite what I told them they then ask the same questions again and again......like they weren't listening in the first place..
Waiting for a 'clinician' to phone back......
It would help if the person on the other end of the line sounded like they gave a sh*t......
I was phoning on behalf of my mother, despite what I told them they then ask the same questions again and again......like they weren't listening in the first place..
Waiting for a 'clinician' to phone back......
It would help if the person on the other end of the line sounded like they gave a sh*t......
I had chest pain a few years back. The 111 service was very good then. Quick call answer, insisted I could not drive to UTC (Urgent Treatment Centre) and that they would get an ambulance. I got a taxi in the end, I didn't want to use up an ambulance resource when there could be a proper emergency elsewhere.
It's probably staff morale is low, understaffed, under-resourced. Pandemic lockdown impact, cost of living and now strikes everywhere.
It's probably staff morale is low, understaffed, under-resourced. Pandemic lockdown impact, cost of living and now strikes everywhere.
SimonTheSailor said:
Well I don't know what happened but I hung up and then hit through in 60 seconds.
I was phoning on behalf of my mother, despite what I told them they then ask the same questions again and again......like they weren't listening in the first place..
Waiting for a 'clinician' to phone back......
It would help if the person on the other end of the line sounded like they gave a sh*t......
They're navigating their way through a flow chart, just like they do dozens of times each shift so I can understand I'm just another patient to them.I was phoning on behalf of my mother, despite what I told them they then ask the same questions again and again......like they weren't listening in the first place..
Waiting for a 'clinician' to phone back......
It would help if the person on the other end of the line sounded like they gave a sh*t......
They've reacted superbly when we've had to phone them. Three times so far, they arranged an ambulance (twice) or call back from clinician within 20 minutes.
Well 6 hrs for a clinician to phone back to be told my mother needs antibiotics and they would get the pharmacy to issue them.
Just got on 2 buses (car in pieces) to initially be told ' no we don't issue antibiotics, you have to go through your doctor'
Persisted and talked to somebody else ....luckily.
Somebody did phone back part way through the afternoon to say we hadn't been forgotten.
Just got on 2 buses (car in pieces) to initially be told ' no we don't issue antibiotics, you have to go through your doctor'
Persisted and talked to somebody else ....luckily.
Somebody did phone back part way through the afternoon to say we hadn't been forgotten.
I suppose as with most things NHS, it’s a bit of a post code lottery.
All I can say is my first time using 111 was very good, they indirectly saved my life.
By Christmas last year I was becoming very ill, on Boxing Day my wife phoned 111. The call handler obviously realised from my wife’s descriptions of me that there could something serious, so a paramedic was sent to my home. After various tests she called an ambulance and I was whisked off to Intensive Critical Care. I was in a very bad way, it was touch and go for a while.
From there it was three months in The Royal Berkshire Hospital in Reading, everyone there was wonderful.
All I can say is my first time using 111 was very good, they indirectly saved my life.
By Christmas last year I was becoming very ill, on Boxing Day my wife phoned 111. The call handler obviously realised from my wife’s descriptions of me that there could something serious, so a paramedic was sent to my home. After various tests she called an ambulance and I was whisked off to Intensive Critical Care. I was in a very bad way, it was touch and go for a while.
From there it was three months in The Royal Berkshire Hospital in Reading, everyone there was wonderful.
Edited by Old Merc on Saturday 5th August 11:40
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