Changing second CV jab booking

Changing second CV jab booking

Author
Discussion

Mr Pointy

Original Poster:

11,674 posts

164 months

Sunday 16th May 2021
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I've just received a text saying the NHS is bringing forward second jabs & to go onto the NHS site if I want to change it. I've done that & progressed through to "Manage" the booking but the only option I've got is to cancel the one I have - there's no option to change the booking.

Am I suposed to cancel the booking I have & make a new one? I'm reluctant to do that in case I'm only offered a later slot that the one I have now.

Pothole

34,367 posts

287 months

Sunday 16th May 2021
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I've just found the same scenario...watching with interest

otherman

2,204 posts

170 months

Sunday 16th May 2021
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I'm getting the same. I can cancel, but I can't see what the alternative options are. It's only 2 weeks anyway, I'll leave it.

sociopath

3,433 posts

71 months

Sunday 16th May 2021
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My sister has just done this. I think if you can only cancel that means the alternative dates are currently full.

I'm in Wales, so no option here

option click

1,171 posts

231 months

Sunday 16th May 2021
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I did the same this morning. You have to cancel your existing appointment, then book a brand new one - you can't move your existing booking.

4Q

3,445 posts

149 months

Sunday 16th May 2021
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I’ve been trying to move mine since I had my first one in March, my 2nd is due Friday but I can’t make that date and the only option seems to be to cancel

Mr Pointy

Original Poster:

11,674 posts

164 months

Sunday 16th May 2021
quotequote all
option click said:
I did the same this morning. You have to cancel your existing appointment, then book a brand new one - you can't move your existing booking.
I suspected that was the case but it's poor UI design even if the first stage of changing a booking is to cancel the first one. Since I can't be sure that any alternative won't be later than the one I've got I'll have to stick with it. They should at least indicate when the next available date is.

condor

8,837 posts

253 months

Sunday 16th May 2021
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Yes, you do have to cancel your original 2nd Jab appointment and then you can choose an alternative date. The problem is that the new appointment time might not be convenient and likely to be at a different vaccination centre.

I received the NHS text this morning, tried the online method - then when seeing I had to cancel my appointment decided to ring 119. Was on hold for over 30 minutes and when connected to an adviser, was told that the agreed appointment had to be cancelled before another could be booked. She had been inundated with calls this morning from people with the same issue. If your 2nd appointment was for 4 weeks or later, it could be beneficial. I suggested that the NHS text should add that the 2nd Jab appointment had to be cancelled before a new one was given - as otherwise it was wasting a lot of people's time.
I refused to have my original appointment cancelled.

ARHarh

4,133 posts

112 months

Sunday 16th May 2021
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Same problem with me, My booking for second jab is 1/6/21 so decided to keep that rather than risk cancelling my booking and not being able to get one before that date. When I booked originally, it was a 15 day wait for a booking. Not really fused about bringing it forward.

Pothole

34,367 posts

287 months

Sunday 16th May 2021
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I think I'll leave it. Mine's on the 31st anyway.