Refund advice
Author
Discussion

Galileo1

Original Poster:

84 posts

201 months

Tuesday 5th May 2009
quotequote all
Just wondering where we stand with this one if anyone has any welcomed advice...
My girlfriend recently purchased a photography session gift voucher for herself, me and the little one for the sum of £25 paid by debit card from a shopping centre a couple of weeks ago. on reading the small print, it has to be booked within a certain timescale. Anyway we cant manage it in the timescale and we'd called to arrange a refund and they will not offer one. The T&C's on the voucher only say it is non-transferrable, but the woman i called to request a refund said it did say non refundable in their promo board in the shopping centre, which i dont recall it did!
Have we kissed our hard earned goodbye or any comeback?
Thanks in advance!

escargot

17,122 posts

237 months

Tuesday 5th May 2009
quotequote all
Consider yourself lucky. My missus went to one of these things and came back £500 lighter after being dealt up into having loads more photos done. She won't be doing that again.

Kaelic

2,716 posts

221 months

Tuesday 5th May 2009
quotequote all
escargot said:
Consider yourself lucky. My missus went to one of these things and came back £500 lighter after being dealt up into having loads more photos done. She won't be doing that again.
Yups the 25 quid photo session is a YTS trainee with a polaroid and bad breath.... The proper photo's are a lot more and usually the ladies are pressured into getting them. Big con..

bazking69

8,620 posts

210 months

Tuesday 5th May 2009
quotequote all
Professional photography session. Lol.

Superhoop1904

563 posts

228 months

Tuesday 5th May 2009
quotequote all
We got my nan a voucher for her birthday once and what we thought we got was nothing like what we ended up with, we ended up shelling out alot more on the day.

My advice, cut your losses and steer well clear!!


colinjm

937 posts

238 months

Tuesday 5th May 2009
quotequote all
We got one of these for Xmas in 2007 for me, wifey and little'un. I spent ages checking out the web for an idea of how pricey it was actually going to be and got some ideas from other posters on forums. In the end, we went for our photo session with a very small and strict budget, we came away with a few very nice photo's and didnt spend more than we had expected.

I wouldnt say we were pressured into buying more, but we did say right from the first minute what we were after. The way they make the whole presentation so 'perfect' in a very emotional girly way, I can see how people spend big money in there.

Galileo1

Original Poster:

84 posts

201 months

Tuesday 5th May 2009
quotequote all
Yeah, i read it when she brought it home, was the session was "reduced" from £115 to £25.. and on closer reading included only one 6x4 photo!!! I said it'd cost a lot more for more photos when we were there. I suppose "luckily" we cant go!
Thanks for taking time to reply

Simpo Two

90,560 posts

285 months

Tuesday 5th May 2009
quotequote all
If there's nothing wrong with a product then it's down to the retailer's goodwill I'm afraid.

Galileo1

Original Poster:

84 posts

201 months

Tuesday 5th May 2009
quotequote all
Thats what i thought too. Its a good job she didnt spend the full £115!!

Tuscanless Ali

2,187 posts

229 months

Tuesday 5th May 2009
quotequote all
They would probably still let you book the session even though you are late taking it, as they are hoping you will spend a lot more when you see the photos.

Galileo1

Original Poster:

84 posts

201 months

Tuesday 5th May 2009
quotequote all
I'll have a right face on if im dragged along to it!!

Tuscanless Ali

2,187 posts

229 months

Tuesday 5th May 2009
quotequote all
Galileo1 said:
I'll have a right face on if im dragged along to it!!
That's one way to stop your O/H buying loads of photos. hehe

Galileo1

Original Poster:

84 posts

201 months

Tuesday 5th May 2009
quotequote all
Actually, i could go and post the pics on here (with them cleverly blurred out) I'll start practising now mad