Take a Picture of the Missing Item

[Glassman]

At the start of the week, I ordered an item which was delivered on Tuesday. A notification on my phone told me it had been delivered. However, when I got home it was nowhere to be seen. I checked the update again which led me to a photo the driver had uploaded of the package leaning up against my front door.

After much head scratching I assumed a passerby hoisted it, or a fox took it. No idea. I'm currently discussing the matter with the seller and they're looking into it with the courier.

Last week, my eldest ordered himself a box meal via one of the apps. The main part of the package (a chicken wrap) was missing. It was a real faff to get through to someone to highlight the issue; the shop kicked him back to the app and that's where the trouble started. Eventually he (we) got through to a messenger facility and explained the issue. 'Take a picture of the missing item', the person said. 'Wait, wait, what?'

It got so drawn out that it seemed easier to re-order. I explained to my son that there are people who will con the vendors by removing items and claim they were missing on delivery. We found ourselves fighting against such resistance. It became more a matter of principle that here we had a genuine case of a missing item but it felt like we were trying to con the vendor.

Thankfully, my son's missing food issue was resolved and he didn't lose his appetite or have to re-order to save the hassle. I'm hopeful of a similar resolution to my missing doorstep package.

I can't see a solution to this problem. I've seen vans pull up and before I've even got to the front door, the driver has dropped the parcel and gone. Perhaps the numbers to do with items going missing don't stack up against the volume of successfully delivered parcels. As far as food goes, giving a code to reconcile with the driver doesn't mean you've got everything you've ordered, and you can't keep the driver waiting while you check. Besides, there isn't anything he or she can do about it.

[Cheese on Toast with Worcestershire Sauce]

Thanks for sharing.

[bimsb6]

Cctv gets most arguments resolved, a missing food item is difficult to prove, I’ve never used one of those food delivery companies and don’t ever intend to.

[ARHarh]

I had a similar issue a couple of years ago, courier had taken a photo of it by my door, but my CCTV clearly proved he had taken it back to his van. Guess he had some explaining to do when his boss saw the video. Got a replacement sent.

[Glassman]

Cheese on Toast with Worcestershire Sauce said:

Thanks for sharing.

I had you in mind when I thought about posting.

[dxg]

ARHarh said:

I had a similar issue a couple of years ago, courier had taken a photo of it by my door, but my CCTV clearly proved he had taken it back to his van. Guess he had some explaining to do when his boss saw the video. Got a replacement sent.

Yup. I've had this.

I've also had an Amazon driver key my car one day when I wasn't in. I guess he really wanted me to be in. Amazon said "no CCTV, no liability."

So I now have CCTV monitoring the front door and driveway from the other side of the driveway looking back towards the side of the house. This shows everything, including the threshold, which a video doorbell simply wouldn't.

[GasEngineer]

Glassman said:

'Take a picture of the missing item', the person said. 'Wait, wait, what?'

I had similar when BT somehow cut off the broadband. No mobile signal here but landline still worked. Got through to the right department and she said I'll text a code to verify it's you. Sorry there's no mobile signal - mobile works off wifi usually. OK I'll email it. Errm no internet - that's why I'm calling !

Edited by GasEngineer on Sunday 2nd February 11:21

[Missy Charm]

Glassman said:

At the start of the week, I ordered an item which was delivered on Tuesday. A notification on my phone told me it had been delivered. However, when I got home it was nowhere to be seen. I checked the update again which led me to a photo the driver had uploaded of the package leaning up against my front door.

After much head scratching I assumed a passerby hoisted it, or a fox took it. No idea. I'm currently discussing the matter with the seller and they're looking into it with the courier.

Last week, my eldest ordered himself a box meal via one of the apps. The main part of the package (a chicken wrap) was missing. It was a real faff to get through to someone to highlight the issue; the shop kicked him back to the app and that's where the trouble started. Eventually he (we) got through to a messenger facility and explained the issue. 'Take a picture of the missing item', the person said. 'Wait, wait, what?'

It got so drawn out that it seemed easier to re-order. I explained to my son that there are people who will con the vendors by removing items and claim they were missing on delivery. We found ourselves fighting against such resistance. It became more a matter of principle that here we had a genuine case of a missing item but it felt like we were trying to con the vendor.

Thankfully, my son's missing food issue was resolved and he didn't lose his appetite or have to re-order to save the hassle. I'm hopeful of a similar resolution to my missing doorstep package.

I can't see a solution to this problem. I've seen vans pull up and before I've even got to the front door, the driver has dropped the parcel and gone. Perhaps the numbers to do with items going missing don't stack up against the volume of successfully delivered parcels. As far as food goes, giving a code to reconcile with the driver doesn't mean you've got everything you've ordered, and you can't keep the driver waiting while you check. Besides, there isn't anything he or she can do about it.

There is a fairly easy solution, if one follows the following, seven-step method:

1) Go outside

2) Get in car

3) Drive to shop or takeaway

4) Buy whatever it is you want

5) Drive home

6) Take goods into house

7) Bliss.

[Glassman]

Missy Charm said:

There is a fairly easy solution, if one follows the following, seven-step method:

1) Go outside

2) Get in car

3) Drive to shop or takeaway

4) Buy whatever it is you want

5) Drive home

6) Take goods into house

7) Bliss.

Yes, I'm an advocate too, however: many shops are now online. If they're not, they are too far away.

Another issue is (especially living in London) the traffic, and when you get there: parking.

Many takeaways state app only too, or again, going there is not practical.

I'm all for bliss, but not at those odds.

[languagetimothy]

Re sons missing food: I would have sent them a picture of an empty plate,

[Jasandjules]

The other week we got fast food and they missed a couple of items and also the coffee was a hot chocolate. Just went back around and said and they just gave us the food..

[njw1]

Had a delivery a few weeks back (think it was evri), missed them on the first attempt so rearranged it on their website, there was no sign of them on the second day despite the tracking stating they tried to deliver, was advised to rearrange on the website, however, as I'd already rearranged it once it wouldn't let me do it again and no way of speaking to an actual person...
The parcel showed up on day 3 despite the website just taking me round in circles telling me to rearrange...

[njw1]

Another one was rearranging a delivery with royal mail but for some reason their website chopped the first half of the address off. It was then showing as delivered but the problem I had was that I only knew which town it had been delivered too....
As it turns out it was in the local sorting office, the guy there was proper arsey, grumpily stating 'you left half the address off', no mate, it was your crap-ste computer system!!