EBay - buyers immediately cancelling
Discussion
Ahead of a house move I am selling off a lot of possessions.
Twice in twenty-four hours I’ve had buyers buy bikes, pay and then ask to cancel.
What’s going on?
Is it the new payment system catching out time wasters? Or is there another factor at play, for example eBay showing them “other stuff you might like” which is in fact the same as they have just bought, but cheaper?
The first one has actually collected. I’ve said that I won’t cancel the other.
Twice in twenty-four hours I’ve had buyers buy bikes, pay and then ask to cancel.
What’s going on?
Is it the new payment system catching out time wasters? Or is there another factor at play, for example eBay showing them “other stuff you might like” which is in fact the same as they have just bought, but cheaper?
The first one has actually collected. I’ve said that I won’t cancel the other.
Buyers remorse? I’ve had this occasionally and always just accept the cancellation as eBay will side with them. I’m always worried that if I did persuade them to go ahead they might say something was wrong with the item once received - eBay would also side with them on this. Frustrating but not worth the hassle of trying to make them fulfil the purchase.
I've just had someone buy and pay immediately for a £180 item.
He has since been in touch to and has now had a change of mind and wants a refund. My suspicion is that he will push me to pay him directly (and not via eBay) so that he can claim I haven't handed over the goods despite him paying (but it now).
He has since been in touch to and has now had a change of mind and wants a refund. My suspicion is that he will push me to pay him directly (and not via eBay) so that he can claim I haven't handed over the goods despite him paying (but it now).
I have had a couple of items recently where buyers have asked to cancel their purchase.
In both cases it was where buyers had not read / understood that the items were collection only.
I do not use the eBay app much but one buyer said it was not clear to him on the eBay app that it was collection only.
Also the new eBay payment system no longer allows cash on collection which previously should have been a red flag to a buyer that the item was collection only.
I just cancelled the purchases and refunded the buyers through eBay as it is not worth trying to push someone to honour their purchase plus eBay, in my cynical opinion, would always side with a buyer!
In both cases it was where buyers had not read / understood that the items were collection only.
I do not use the eBay app much but one buyer said it was not clear to him on the eBay app that it was collection only.
Also the new eBay payment system no longer allows cash on collection which previously should have been a red flag to a buyer that the item was collection only.
I just cancelled the purchases and refunded the buyers through eBay as it is not worth trying to push someone to honour their purchase plus eBay, in my cynical opinion, would always side with a buyer!
Edited by iansp on Saturday 9th November 18:06
Louis Balfour said:
With the scan a QR code thing they are confirming they have collected. A bit difficult to then argue the item was not as described.
I’ve had someone claim an item they collected wasn’t as described, despite being happy at the time and shown it working. I ended up partially refunding as otherwise I’d have ended up being responsible for getting a bulky item back to me and the hassle that involved - I was very tempted to take a saw and destroy it in front of the buyer if I had to collect and sling it into a skip. EBay is a joke these days. The QR code process for collection is flawed.
I bought a paddleboard and collected it from a car park, quite far from where the vendors lived. The paddleboard deck had lifted and whilst not serious, I was annoyed that the photos were of a different but same model board. So I messaged them asking for a refund of £100, they didn't respond for a few days obviously thinking they can ignore it. I reported to ebay and they intervene, and they realised if they did nothing I would get a full refund and keep the item. So they offered me £50 which I accepted, as they would have had quite a trip to collect the bulky paddleboard.
I am about to sell a tumble drier that works perfectly, all the purchaser has to do it say it is faulty and I have to go an collect it, partial refund or lose the lot Maybe I am better using facebook marketplace.
I bought a paddleboard and collected it from a car park, quite far from where the vendors lived. The paddleboard deck had lifted and whilst not serious, I was annoyed that the photos were of a different but same model board. So I messaged them asking for a refund of £100, they didn't respond for a few days obviously thinking they can ignore it. I reported to ebay and they intervene, and they realised if they did nothing I would get a full refund and keep the item. So they offered me £50 which I accepted, as they would have had quite a trip to collect the bulky paddleboard.
I am about to sell a tumble drier that works perfectly, all the purchaser has to do it say it is faulty and I have to go an collect it, partial refund or lose the lot Maybe I am better using facebook marketplace.
lost in espace said:
The QR code process for collection is flawed.
I bought a paddleboard and collected it from a car park, quite far from where the vendors lived. The paddleboard deck had lifted and whilst not serious, I was annoyed that the photos were of a different but same model board. So I messaged them asking for a refund of £100, they didn't respond for a few days obviously thinking they can ignore it. I reported to ebay and they intervene, and they realised if they did nothing I would get a full refund and keep the item. So they offered me £50 which I accepted, as they would have had quite a trip to collect the bulky paddleboard.
I am about to sell a tumble drier that works perfectly, all the purchaser has to do it say it is faulty and I have to go an collect it, partial refund or lose the lot Maybe I am better using facebook marketplace.
That’s kind of the problem with it all - if it was a normal ‘classifieds’ transaction you’d say at the time that it’s not as I expected and have a haggle - buying or walking away. EBay now gives you some middle ground when a private seller is expected to be like John Lewis where a private sale can be reversed for whatever reason with the threat of the seller losing all. I’d sooner give stuff away these days or use marketplace. I bought a paddleboard and collected it from a car park, quite far from where the vendors lived. The paddleboard deck had lifted and whilst not serious, I was annoyed that the photos were of a different but same model board. So I messaged them asking for a refund of £100, they didn't respond for a few days obviously thinking they can ignore it. I reported to ebay and they intervene, and they realised if they did nothing I would get a full refund and keep the item. So they offered me £50 which I accepted, as they would have had quite a trip to collect the bulky paddleboard.
I am about to sell a tumble drier that works perfectly, all the purchaser has to do it say it is faulty and I have to go an collect it, partial refund or lose the lot Maybe I am better using facebook marketplace.
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