Why are Royal Mail so bad?

Why are Royal Mail so bad?

Author
Discussion

Slow.Patrol

Original Poster:

907 posts

21 months

Wednesday 16th October
quotequote all
We hardly get any mail these days. Not a problem. However my sister has today received a letter that was posted on 30th September.

And why do the NHS still rely on the post as the default method of correspondence?

Arrivalist

571 posts

6 months

Wednesday 16th October
quotequote all
Slow.Patrol said:
We hardly get any mail these days. Not a problem. However my sister has today received a letter that was posted on 30th September.

And why do the NHS still rely on the post as the default method of correspondence?
Because they, the NHS, are possibly the most inefficient organisation out there. If your record has an email address why not just tick a box saying ‘preferred method of contact = email’.

However we all know that an all singing and dancing integrated IT system is anathema to the NHS.

Arrivalist

571 posts

6 months

Wednesday 16th October
quotequote all
Forgot to say that RM are great where I am. Especially as 99% of my correspondence inwards is electronic smile

Mercdriver

2,613 posts

40 months

Wednesday 16th October
quotequote all
In Scotland the SNP reuse to permit e mails from the NHS because it disadvantages 10% of the population especially older patients who may not have internet access.

So as above why not opt out of e mails for those who do not have access to internet? I understand that England does allow it, but as usual the SNP have to be different to England.


It would save the NHS a lot of money, typists labour and first class stamps, the way the PO is run who cares if they lose the business. In fairness to them though you cannot expect a first and second class delivery Monday to Saturday when the income from stamps is rapidly declining. Time for a rethink on the rules for operating the mail service? One delivery a day, no Saturday no second class delivery

I have e mailed local MSP why this is so, let’s hope a question is asked at FMQ, more squirming for Swinney

Edited by Mercdriver on Wednesday 16th October 17:32

V41LEY

2,937 posts

245 months

Wednesday 16th October
quotequote all
Basically RM is an analogue delivery methods in a digital world.
£1.65 to send a 1st Class letter / card.
They need to be allowed to drop universal collection and delivery which burdens them
with an army of well paid posties and thousands of vehicles.

Lo-Fi

810 posts

77 months

Wednesday 16th October
quotequote all
V41LEY said:
Basically RM is an analogue delivery methods in a digital world.
£1.65 to send a 1st Class letter / card.
They need to be allowed to drop universal collection and delivery which burdens them
with an army of well paid posties and thousands of vehicles.
"Well paid posties"? Tesco staff earn more for scanning your shopping. Maybe all posties should just man checkouts. Then see if anyone else will deliver your letter/card for less than 2 quid.

A500leroy

5,587 posts

125 months

Wednesday 16th October
quotequote all
Lo-Fi said:
V41LEY said:
Basically RM is an analogue delivery methods in a digital world.
£1.65 to send a 1st Class letter / card.
They need to be allowed to drop universal collection and delivery which burdens them
with an army of well paid posties and thousands of vehicles.
"Well paid posties"? Tesco staff earn more for scanning your shopping. Maybe all posties should just man checkouts. Then see if anyone else will deliver your letter/card for less than 2 quid.
Currently between £11.5 and £12.5 p/h ( most posties are 25 hrs per week)

As to why the service is rubbish, the bosses don't replace posties when they leave so the job that's now empty gets rotated between the staff left over.

Mercdriver

2,613 posts

40 months

Wednesday 16th October
quotequote all
Maybe they would have been able to pay better if they hadn’t been run by a corrupt board of directors and have to pay out huge amounts in compensation for the scandalous IT system

Roofless Toothless

6,114 posts

139 months

Wednesday 16th October
quotequote all
I thought that was the Post Office?

richhead

1,632 posts

18 months

Wednesday 16th October
quotequote all
Its basically an out of date model. I bet they arent even turning much profit on the high cost of a stamp now.
I cant remember when i last posted anything.

nuyorican

1,785 posts

109 months

Wednesday 16th October
quotequote all
A500leroy said:
Currently between £11.5 and £12.5 p/h ( most posties are 25 hrs per week).
Can someone explain just how these people and all the legions who work in coffee shops etc pay their ££££ rent or buy £££££££ houses? Something doesn’t add up here. Where do they all live?

98elise

28,180 posts

168 months

Wednesday 16th October
quotequote all
Roofless Toothless said:
I thought that was the Post Office?
It was the Post Office, which is completely separate from Royal Mail.

Mercdriver

2,613 posts

40 months

Wednesday 16th October
quotequote all
Oops, got that wrong smile how can posties pay their bills on 25 hours per week, that is taking the pi$$

119

9,468 posts

43 months

Wednesday 16th October
quotequote all
Works great where we are, and even at our old house.

egor110

17,361 posts

210 months

Wednesday 16th October
quotequote all
Easy , during covid they cut back on deliveries and have just never started up again .

Many staff have left and not been replaced so you get 1 postman covering 2 deliveries but focusung on the tracked parcels and special deliveries and leters as and when .

Think of the money it saves the company.

Edited by egor110 on Wednesday 16th October 18:41

Mazinbrum

992 posts

185 months

Wednesday 16th October
quotequote all
Parcelforce are st too, alleged missed delivery on Monday but no card, rescheduled for today and tracking shows as parcel sat in the depot.
I dread getting a parcel delivered by them.

Sheepshanks

34,959 posts

126 months

Wednesday 16th October
quotequote all
Mercdriver said:
In Scotland the SNP reuse to permit e mails from the NHS because it disadvantages 10% of the population especially older patients who may not have internet access.

So as above why not opt out of e mails for those who do not have access to internet? I understand that England does allow it, but as usual the SNP have to be different to England.


It would save the NHS a lot of money, typists labour and first class stamps, the way the PO is run who cares if they lose the business. In fairness to them though you cannot expect a first and second class delivery Monday to Saturday when the income from stamps is rapidly declining. Time for a rethink on the rules for operating the mail service? One delivery a day, no Saturday no second class delivery

I have e mailed local MSP why this is so, let’s hope a question is asked at FMQ, more squirming for Swinney
I left work about a year ago, but we were getting waves of spam from compromised NHS machines - apparently it was so bad some ISPs were blocking all NHS email. If that still happens then sending stuff by email isn’t going to be reliable.

C n C

3,569 posts

228 months

Wednesday 16th October
quotequote all
Arrivalist said:
Slow.Patrol said:
We hardly get any mail these days. Not a problem. However my sister has today received a letter that was posted on 30th September.

And why do the NHS still rely on the post as the default method of correspondence?
Because they, the NHS, are possibly the most inefficient organisation out there. If your record has an email address why not just tick a box saying ‘preferred method of contact = email’.

However we all know that an all singing and dancing integrated IT system is anathema to the NHS.
I haven't had a lot to do with the NHS over the past 20 years (fortunately from a health point of view), but due to recent illness have visited the GP on a couple of occasions, then referred to a consultant at the local hospital (NW London).

All correspondence has come directly to my phone via a combination text messages (for appointment reminders) and the NHS app. Whilst clearly not typical, my experience has been very impressive. I get online access to medical records, letters (including the detailed referal by the GP to the consultant), all appointment details etc...

I've also been for regular blood tests at 11:00am once every 2 weeks. The test itself (at the local hospital, which apparently doesn't have a good reputation) has happened within 5 minutes of the scheduled time, and by the time I've walked home, 50 minutes later, the detailed blood test results have been available on the app, including automated trend graphs of all the results comparing them to the previous tests.

So some parts of the NHS IT, and the service itself are working well - I guess they just need to get to the same standards across the country.

miniman

26,284 posts

269 months

Wednesday 16th October
quotequote all
Slow.Patrol said:
And why do the NHS still rely on the post as the default method of correspondence?
All my NHS correspondence is via email / app. Suspect you just need to choose that option. It will never be the default because some people won’t have email and others will have shared (e.g. husband / wife) accounts where there are particular challenges with sending clinical information.

A500leroy

5,587 posts

125 months

Wednesday 16th October
quotequote all
Mercdriver said:
Oops, got that wrong smile how can posties pay their bills on 25 hours per week, that is taking the pi$$
See, it's not the great job people think.