How do you like your supermarket checkout?

How do you like your supermarket checkout?

Poll: How do you like your supermarket checkout?

Total Members Polled: 180

Self-scanning: 49%
Manned: 51%
Author
Discussion

Kermit power

Original Poster:

29,469 posts

220 months

Monday 26th August
quotequote all
This seems to be a really polarising topic but hopefully one which won't actually result in riots, so what's your preference?

Personally, if I went to do a large shop and found only manned tills, the ludicrous inefficiency of it would wind me up so much that I'd have to leave and shop elsewhere!

My shopping process consists of...

1. Put 3 bags in trolley.
2. Activate shop app on phone to scan purchases as I go.
3. Place purchases in appropriate bag - one each for cupboard, fridge and freezer.
4. Pay at self-service till and go home.

I just cannot understand the thought process that would lead someone to put all their purchases in their trolly only to take them back out again to pay for them then rush to get them back in the trolley again whilst a queue of people waiting to repeat the same bizarre process lengthens behind them!

Jader1973

4,282 posts

207 months

Monday 26th August
quotequote all
Small shop = self scan.

Big shop = proper checkout because the self service aren’t designed to take trolleys.

Bonus of the proper checkout is that in Australia they pack the bags for you! Except in ALDI because they’re s.

Shuff4

187 posts

94 months

Monday 26th August
quotequote all
Few items / lunch would be self checkout as they’re often quicker.

Larger shop, Unless I can self scan as shopping it would be a manned check out, I get highly frustrated with items not scanning or the scale not registering weight to match what the system says it should weigh.

Smint

1,980 posts

42 months

Monday 26th August
quotequote all
Same as.

Handful of items, self checkout.
Normal shop, manned till only, usually shop at Morrisons and apart from one misery the till staff are friendly and efficient enough, too quick and you can't pack away sensibly.
Lidl manned tills are really fast but there's so little room on the till desk apres scanning and they fire items at you so rapidly that there's no chance to pack the bags decently in the trolley during checkout, if they had better checkouts would use Lidl more often.
Asda, never use it any more despite nearest shop, too many self service tills, last visits when finally found a manned till the checkout staff were miserable as sin, can't be doing with it.
Tesco, you couldn't pay me to go there.
No Waitrose in town, can't comment.

Kermit power

Original Poster:

29,469 posts

220 months

Monday 26th August
quotequote all
Smint said:
Same as.

Handful of items, self checkout.
Normal shop, manned till only, usually shop at Morrisons and apart from one misery the till staff are friendly and efficient enough, too quick and you can't pack away sensibly.
Lidl manned tills are really fast but there's so little room on the till desk apres scanning and they fire items at you so rapidly that there's no chance to pack the bags decently in the trolley during checkout, if they had better checkouts would use Lidl more often.
Asda, never use it any more despite nearest shop, too many self service tills, last visits when finally found a manned till the checkout staff were miserable as sin, can't be doing with it.
Tesco, you couldn't pay me to go there.
No Waitrose in town, can't comment.
Why would you unpack and repack your trolley in the store though?

Waitrose, Tesco and Sainsbury's all have app and/or handset self-scanning, so I find it hard to imagine that Morrisons and ASDA don't?

greygoose

8,637 posts

202 months

Monday 26th August
quotequote all
Smint said:
Lidl manned tills are really fast but there's so little room on the till desk apres scanning and they fire items at you so rapidly that there's no chance to pack the bags decently in the trolley during checkout, if they had better checkouts would use Lidl more often.
You’re not supposed to pack your bags at the till in Lidl or Aldi, just pile it in the trolley and go to the packing shelf out of the way so the cashier can carry on their high speed output.

dontlookdown

1,959 posts

100 months

Monday 26th August
quotequote all
For a big shop, I like the hand held scanner gadgets. Scan and pack as you go, then breeze through the checkout in 2 mins or less.

  • Provided you don't get a random check which spoils things slightly.
If they aren't available, then manned checkout. Can't do a big shop on those machine, they are just too annoying.

Edited by dontlookdown on Monday 26th August 07:19

The Mad Monk

10,612 posts

124 months

Monday 26th August
quotequote all
Lidl first, Tesco second, Waitrose a very poor third.

Use both manned and self check tills.

What's the problem?

Kermit power

Original Poster:

29,469 posts

220 months

Monday 26th August
quotequote all
The Mad Monk said:
Lidl first, Tesco second, Waitrose a very poor third.

Use both manned and self check tills.

What's the problem?
The problem for me is the inefficiency and time lost.

Having said that, even more incomprehensible than people using manned tills is those who pile all the stuff in their trolley, then take it to a self service checkout and take it all back out of the trolley to scan it. Why on earth does anyone do that?!? It's even less efficient than a manned till!

JuanCarlosFandango

8,258 posts

78 months

Monday 26th August
quotequote all
Depends what you're buying too. The efficiency goes out of the window if you have to wait ages for someone to approve alcohol, again to key in the right code for something that refuses to scan and again to tell you that loose carrots are actually under "furniture."

Skyedriver

18,856 posts

289 months

Monday 26th August
quotequote all
greygoose said:
Smint said:
Lidl manned tills are really fast but there's so little room on the till desk apres scanning and they fire items at you so rapidly that there's no chance to pack the bags decently in the trolley during checkout, if they had better checkouts would use Lidl more often.
You’re not supposed to pack your bags at the till in Lidl or Aldi, just pile it in the trolley and go to the packing shelf out of the way so the cashier can carry on their high speed output.
^^this^^

Aldi & Lidl check outs are great. I like to pack bags at the car where I can sort stuff out. Wife hates that and likes packing at the till which slows everybody else down. Tesco check outs aren't usually as quick, but you can have a few words with them as you put back in the trolley. Can't talk to a self check out till, just to the person who has to keep coming and sorting out stuff when it goes wrong.

Jamescrs

4,865 posts

72 months

Monday 26th August
quotequote all
Always self scan now, if it’s a big shop I’ll use one of the in store handsets or the pay & go app. On the very rare occasion the scan and go isn’t working I’ve actually left the supermarket rather than use a manned till, helps the supermarket is less than 2 mins from my house.

I can’t stand manned tills anymore and the whole process of filling a trolley to unload it at a till to then load it again only to unload again when I get home, not to mention the wait while old Doris has her daily catch up with the cashier.

Paft Dunk

315 posts

265 months

Monday 26th August
quotequote all
OP. You are ranting at something that doesn’t bother most people.

Could also say of your approach:

“Why would anyone get in their car, drive 20 minutes to a big supermarket walk around for 30 mins, put it in their car, drive 20 minutes home and then take it all out again. Waste of time when they can do home delivery.”

hammo19

5,715 posts

203 months

Monday 26th August
quotequote all
Home delivery.

Alex Z

1,506 posts

83 months

Monday 26th August
quotequote all
Kermit power said:
Why would you unpack and repack your trolley in the store though?

Waitrose, Tesco and Sainsbury's all have app and/or handset self-scanning, so I find it hard to imagine that Morrisons and ASDA don't?
Don’t know about all of them, but my Morrisons has no self scan

Spare tyre

10,333 posts

137 months

Monday 26th August
quotequote all
I worked in sainsburys around 2004 ish

Operating a checkout you had to offer to pack people’s bags for them

Things really have been streamlined looking back at all the things that don’t happen now

bitchstewie

55,089 posts

217 months

Monday 26th August
quotequote all
I used to hate self-checkouts but now I love them.

I do feel sorry for the older shoppers who use the trip to the shops as a bit of a social exercise so I hope the option of a staffed checkout remains an option for those who want it.

Maracus

4,471 posts

175 months

Monday 26th August
quotequote all
hammo19 said:
Home delivery.
^^^ This ^^^

DocJock

8,483 posts

247 months

Monday 26th August
quotequote all
Handset/self-scan every time.

Chicken Chaser

8,135 posts

231 months

Monday 26th August
quotequote all
Aldi and Lidl are great if you go in armed with a trolley lined with a couple of blue IKEA bags. No need to repack!