Robbing F****ng Airlines!
Discussion
I am taking 1 of my daughters friends with us on holiday in August & unfortunately we have had to change the friend as the original one has now dropped out.
So I called to change the name on the flights (no tickets issued just internet reference no.) & I had to pay £35 each way for change of name (fair enough although bit steep ) Then I also had to pay the difference in the flight costs from when we booked to now! In total this has cost an extra £150 (original flight only £230) just to change the name of the person flying.
I'd love to hear from anyone in this industry to see if this is standard practise. It's not just the money more the principle that I had already paid for the flight & all I needed to do was change the name!
& Yes I know 0/10 not enough swearing etc
H
So I called to change the name on the flights (no tickets issued just internet reference no.) & I had to pay £35 each way for change of name (fair enough although bit steep ) Then I also had to pay the difference in the flight costs from when we booked to now! In total this has cost an extra £150 (original flight only £230) just to change the name of the person flying.
I'd love to hear from anyone in this industry to see if this is standard practise. It's not just the money more the principle that I had already paid for the flight & all I needed to do was change the name!
& Yes I know 0/10 not enough swearing etc
H
Happened to me a couple of weeks back. Taking some customers to Ireland one had to drop out but nominated an equally appropriate colleague........£100.00 to change the name. Ker bleedin' ching!!
Feckin airline....can you guess which one? It's the one that is pronounced the same way if read forwards or backwards.
Feckin airline....can you guess which one? It's the one that is pronounced the same way if read forwards or backwards.
broadside said:
Happened to me a couple of weeks back. Taking some customers to Ireland one had to drop out but nominated an equally appropriate colleague........£100.00 to change the name. Ker bleedin' ching!!
Feckin airline....can you guess which one? It's the one that is pronounced the same way if read forwards or backwards.
Brave man...Feckin airline....can you guess which one? It's the one that is pronounced the same way if read forwards or backwards.
oilydan said:
I believe they can't change the name on a ticket (probably some security reason) so all they can do is cancel the booking and re-issue a new one.
Partly true. SOME airlines will do a name change for free, some will charge a nominal fee and some will say it's a cancellation and rebook. Had a similar thing. Went on holiday with the in-laws 2 years ago. Unfortunately our flights out clashed with the last SAT exam for 11 year old and school would not give permission. I would have said b
ks, but school was good and I new the head teacher from little.
As it happened the in-laws were flying from their local airpot 200 miles away. Did a deal with the school who hdid the sat test first thing and my parent then rushed him down to in-laws to get on a place with them as they were flying later in the day. With me so far?
This gave us an extra seat that we did not need on our flight. First thought was to cancel it, they said yes you can do that, but no refund. Barstards I thought. Then had another thought, and said I know - we have a 18 month old todler who was going to sit on our knees - she can have a seat instead! No they said they would have to rebook her (even though she was already booked) and the price of the flight was now about £400 rather than the orignal £30. Then suggested that we would not do anything and have the empty seat next to us, but that did not fly either.
Ended up cancelling his flight, so that I could at least get his tax back, although had it been certain low cost airlines rather than a full service I understand that their fee for returning the cash outweighes the tax.
Basically they have it all ways, and the customer can never and will never win, or at least it seems to me!
ks, but school was good and I new the head teacher from little.As it happened the in-laws were flying from their local airpot 200 miles away. Did a deal with the school who hdid the sat test first thing and my parent then rushed him down to in-laws to get on a place with them as they were flying later in the day. With me so far?
This gave us an extra seat that we did not need on our flight. First thought was to cancel it, they said yes you can do that, but no refund. Barstards I thought. Then had another thought, and said I know - we have a 18 month old todler who was going to sit on our knees - she can have a seat instead! No they said they would have to rebook her (even though she was already booked) and the price of the flight was now about £400 rather than the orignal £30. Then suggested that we would not do anything and have the empty seat next to us, but that did not fly either.
Ended up cancelling his flight, so that I could at least get his tax back, although had it been certain low cost airlines rather than a full service I understand that their fee for returning the cash outweighes the tax.
Basically they have it all ways, and the customer can never and will never win, or at least it seems to me!
staceyb said:
I would make parent of the original kid pay the difference.
As they have decided she can't go as "they can't afford it" I doubt that is an option (They were to pay for flight only 2 weeks in villa & all meals / expenses etc. would have been taken care of)Just wish they had told us this at the start as they said they would pay for flight when they had saved up?
H
Jasandjules said:
Why do you have to pay the difference in ticket price? The ticket is the same one?
I was thinking that, you already own the ticket. You have paid the agreed cost to change the name on said ticket. End of. The other costs seem to be a blatent con. I'd question it with someone a little higher up the food chain at said airline if I was you. bazking69 said:
Jasandjules said:
Why do you have to pay the difference in ticket price? The ticket is the same one?
I was thinking that, you already own the ticket. You have paid the agreed cost to change the name on said ticket. End of. The other costs seem to be a blatent con. I'd question it with someone a little higher up the food chain at said airline if I was you. Dear Mr *******,
Thank you for your email which has been acknowledged by ***** ******. He has requested that we respond to you without delay.
I was concerned to read your comments about M******'s charges, and can appreciate that you feel unhappy with the extra cost involved to change a name on an existing booking.
Our pricing system allows us to match prices to demand and we monitor markets carefully to offer the best value fares. However as is normal practice with most scheduled airlines you will purchase a fare on a variable basis based on what your seat costs on the day. This pricing policy also applies when you make a date change or a name change.
All our flights are non-refundable, however we do allow changes, and this is why **** was able to use *****’s existing fare. If ******* had decided to purchase the same flights as you on 20 May she would have had to pay £284.58.
We do understand that you recognise M****** as your preferred choice when booking a flight but we can only apologise that you feel disappointed with our fare terms and conditions. We do explain our charges on the general information section of your flight itinerary, on our website and also when you finalise your booking. In accordance with these terms and conditions, our agents were correct to make the charges and therefore I’m unable to reimburse this cost.
I trust the above clarifies our position on making changes to a flight.
Yours sincerely
- ** ******
oyster said:
It's simple supply and demand.
If there are 100 seats left with 6 months to go a ticket might cost £50.
If there are 3 seats left with a week to go, a ticket might now cost £400.
So if you make a change when the demand has risen then you pay the higher price.
It's so simple.
If there are 100 seats left with 6 months to go a ticket might cost £50.
If there are 3 seats left with a week to go, a ticket might now cost £400.
So if you make a change when the demand has risen then you pay the higher price.
It's so simple.
Yes but I already have the seat booked & paid for I just needed to change name. I accept booking an extra ticket would be far more
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff