EasyJet - Respect.
Discussion
Ok.
So I’ve been flying EasyJet since Monarch went under. When I’m travelling I have to have absolute confidence in my own safety - First. Bar none. By those I put my confidence in.
And I do like a certain expectation of customer focus, along with value for money. But absolute confidence in all of these aspects.
Monday morning this week I was due to fly out of Malaga at 10:30 am.
I have the EasyJet app on my phone as I’m an EasyJet plus member and was alerted when I arrived at AGP - ‘Flight delayed by two and a half hours’
s
t I thought.
It got much worse. As I’m a ‘plus’ member I was first in line to board (Speedy B). So much wanting to return to Blighty.
All PAX were returned from the air stairs back to the gate.
“ A bit of a technical problem with the aircraft “. Last thing you want to hear when you are so close to boarding.
The Spanish ‘gate crew’ we’re having a bit of a problem handling it all.
And I kid you not. The captain and FO came up the air stairs grabbed hold of the PA and addressed all. Basically the aircraft had disembarked LIverpool late due to the massive amount of de- icing the aircraft required to take off from the UK. That’s why it was late.
The captain wasn’t sure, but he reckoned some how the De-icing fluid had entered the ‘air supply’. He was groggy as hell after breathing the whole flight and: “wasn’t fit to fly”. Neither the FO. He also deemed the aircraft completely unsafe - until it had been thoroughly checked.
The captain received a very good round of applause from some seriously concerned passengers absolutely rightly - so. Would another crew, from another operation do so, also in similar circumstances? I do wonder.
I got home eventually. Very late. Filled out my compensation form a couple of days ago ( which I did as you do). It’s all gone through. I didn’t really like to do it to be honest. But I knew once the “3 hour” rule had been broken.
Fantastic job EasyJet and thank you .
Well done.
So I’ve been flying EasyJet since Monarch went under. When I’m travelling I have to have absolute confidence in my own safety - First. Bar none. By those I put my confidence in.
And I do like a certain expectation of customer focus, along with value for money. But absolute confidence in all of these aspects.
Monday morning this week I was due to fly out of Malaga at 10:30 am.
I have the EasyJet app on my phone as I’m an EasyJet plus member and was alerted when I arrived at AGP - ‘Flight delayed by two and a half hours’
s
t I thought.It got much worse. As I’m a ‘plus’ member I was first in line to board (Speedy B). So much wanting to return to Blighty.
All PAX were returned from the air stairs back to the gate.
“ A bit of a technical problem with the aircraft “. Last thing you want to hear when you are so close to boarding.
The Spanish ‘gate crew’ we’re having a bit of a problem handling it all.
And I kid you not. The captain and FO came up the air stairs grabbed hold of the PA and addressed all. Basically the aircraft had disembarked LIverpool late due to the massive amount of de- icing the aircraft required to take off from the UK. That’s why it was late.
The captain wasn’t sure, but he reckoned some how the De-icing fluid had entered the ‘air supply’. He was groggy as hell after breathing the whole flight and: “wasn’t fit to fly”. Neither the FO. He also deemed the aircraft completely unsafe - until it had been thoroughly checked.
The captain received a very good round of applause from some seriously concerned passengers absolutely rightly - so. Would another crew, from another operation do so, also in similar circumstances? I do wonder.
I got home eventually. Very late. Filled out my compensation form a couple of days ago ( which I did as you do). It’s all gone through. I didn’t really like to do it to be honest. But I knew once the “3 hour” rule had been broken.
Fantastic job EasyJet and thank you .
Well done.
MonkeyBusiness said:
Why wouldn't the OP claim? The money returned is likely to go back into booking another ticket.
This.It wasn’t a 3 hour delay.
It was nearing 12 hour with zero alternatives in that week.
There was nothing connecting to Liverpool after the 6th when I actually flew back.
I knew this when I originally booked my flight. Three months prior.
My only alternatives were Manchester as an emergency return, not great when my car is Liverpool?
EasyJet pulled out all the stops and got us all home.
Why would I not apply my rights according to the current standards applied to operators.
It’s a no brainier.
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