Anyone still stuck on holiday?

[Louis Balfour]

My parents in law are currently four nights into a delayed return from Cape Verde.

Night one was due to an aeroplane going tech in Birmingham. There onwards it has been a knock-on from the IT a problem.

They are in the same hotel, which it appears TUI is paying for.

Apparently they may be sending out an empty aircraft to pick them up tomorrow. Which seems somewhat extreme.

Anyone else?

[surveyor]

Louis Balfour said:

My parents in law are currently four nights into a delayed return from Cape Verde.

Night one was due to an aeroplane going tech in Birmingham. There onwards it has been a knock-on from the IT a problem.

They are in the same hotel, which it appears TUI is paying for.

Apparently they may be sending out an empty aircraft to pick them up tomorrow. Which seems somewhat extreme.

Anyone else?

Why is it extreme? Any aircraft going out there will have close to a full plane full of holidaymakers due to go out and come back, no space to recover stuck passengers. it's likely that by now the schedule is completely shot and some have had their holiday cancelled, and it's now just a question as to how to get the stranded passengers home...

While flying empty is not ideal, it's probably better than leaving passengers out there until the end of the season.

[and31]

I landed stanstead this afternoon-got delayed a bit leaving Greece-pilot said it was an ongoing thing from the IT problem.
Whilst waiting for air traffic clearance on the tarmac in kefalonia, a Greek military C130 ( I think) landed and taxied near to us and took a large pylon down with its right hand wing!!
lots of activity and fire engines spraying foam all over the ground under the wing -not connected but an unusual occurrence to say the least!
At stanstead there were trolleys everywhere surrounding the baggage claim belt,stacked with luggage-never seen that before-not sure of the reason..but a hell of a lot of cases

[x5tuu]

A good friend got caught up heading out on saturday - his flight (TUI, NCL-MLB) was due to depart Sat 10:55 - actually took off Sun 12:12 ... lots of passengers were less than impressed at arriving some 26hrs late to the destination by all accounts, but equally the returning passengers stuck in MLB for the same will have been unhappy too.

They managed to resolved this with not having a scheduled departure on the sunday so then being able to run an extra delayed service rather than cancel people or fly empty jets - probably the easiest way to catch up with having the equipment in the right place at the (almost) right time.

I understand a flight was supposed to arrive into NCL-TFS (TUI again) at 01:30 Saturday morning and that still hasnt arrived and was moved to Indefinite Delay by Saturday afternoon. Most of the passengers have been repatriated by Jet2 without assistance from TUI staff which is pretty poor.

Bet the airlines are heaving a sigh of relief that people cant claim compensation for the delay though (only out of pocket expenses) given the ruling this morning.

[Louis Balfour]

The PIL are now supposedly being flown out this afternoon. But the time has already been put back four hours and the aircraft has to stop at Faro for a crew swap.

[littleredrooster]

Mrs. Rooster went for a long weekend to the opera in Verona (Thurs - Mon). Thanks to the IT outage, she is now stranded in Bologna until at least Wednesday.

I didn't realise that my cooking skills had become so rusty

[Sheepshanks]

x5tuu said:

A good friend got caught up heading out on saturday - his flight (TUI, NCL-MLB) was due to depart Sat 10:55 - actually took off Sun 12:12 ... lots of passengers were less than impressed at arriving some 26hrs late to the destination by all accounts, but equally the returning passengers stuck in MLB for the same will have been unhappy too.

They managed to resolved this with not having a scheduled departure on the sunday so then being able to run an extra delayed service rather than cancel people or fly empty jets - probably the easiest way to catch up with having the equipment in the right place at the (almost) right time.

I understand a flight was supposed to arrive into NCL-TFS (TUI again) at 01:30 Saturday morning and that still hasnt arrived and was moved to Indefinite Delay by Saturday afternoon. Most of the passengers have been repatriated by Jet2 without assistance from TUI staff which is pretty poor.

Bet the airlines are heaving a sigh of relief that people cant claim compensation for the delay though (only out of pocket expenses) given the ruling this morning.

Some friends of wife's, with youngish kids, were due to fly with Tui from Manchester on Saturday and their entire holiday got cancelled. Don't know why, maybe they chose that. They've rebooked for a couple of weeks time.

I know they're big, so their name will crop up a lot, but TUI seem to be a bit of a nightmare. I vowed never to book with them after being messed around during a hefty delay on our return trip. It was their attitude mainly - none of the staff gave a toss and TUI ignored complaints.

[Louis Balfour]

Sheepshanks said:

Some friends of wife's, with youngish kids, were due to fly with Tui from Manchester on Saturday and their entire holiday got cancelled. Don't know why, maybe they chose that. They've rebooked for a couple of weeks time.

I know they're big, so their name will crop up a lot, but TUI seem to be a bit of a nightmare. I vowed never to book with them after being messed around during a hefty delay on our return trip. It was their attitude mainly - none of the staff gave a toss and TUI ignored complaints.

Rightly or wrongly I tend to think of TUI as and Airtours type outfit. Jet 2 are better and still service the budget market.

[Mikebentley]

Louis Balfour said:

Sheepshanks said:

Some friends of wife's, with youngish kids, were due to fly with Tui from Manchester on Saturday and their entire holiday got cancelled. Don't know why, maybe they chose that. They've rebooked for a couple of weeks time.

I know they're big, so their name will crop up a lot, but TUI seem to be a bit of a nightmare. I vowed never to book with them after being messed around during a hefty delay on our return trip. It was their attitude mainly - none of the staff gave a toss and TUI ignored complaints.

Rightly or wrongly I tend to think of TUI as and Airtours type outfit. Jet 2 are better and still service the budget market.

I enjoyed a TUI holiday last week with the family. It’s been 6 yrs since I last flew and was struck by just how basic their aircraft was. Made a basic Dacia Taxi feel like the height of luxury in Turkey.

[languagetimothy]

It’ll be interesting to see if there are lots of stories of hotels heavily increasing their prices for stranded people like the they did when the Icelandic volcano went off some years ago. I know a couple of people who paid a lot because they were stuck.
Maybe this time they should be named and shamed, and blacklisted.

[RizzoTheRat]

Louis Balfour said:

My parents in law are currently four nights into a delayed return from Cape Verde.

Night one was due to an aeroplane going tech in Birmingham. There onwards it has been a knock-on from the IT a problem.

They are in the same hotel, which it appears TUI is paying for.

Apparently they may be sending out an empty aircraft to pick them up tomorrow. Which seems somewhat extreme.

Anyone else?

My sister and family were supposed to be on the same flight. apparently they have to check out of the hotel every morning and check back in again once the flight has been cancelled which sounds like a pain in the arse.

[Sheepshanks]

languagetimothy said:

It’ll be interesting to see if there are lots of stories of hotels heavily increasing their prices for stranded people like the they did when the Icelandic volcano went off some years ago. I know a couple of people who paid a lot because they were stuck.
Maybe this time they should be named and shamed, and blacklisted.

I suppose hotels assume airlines or travel insurance will be picking up the bill.

[languagetimothy]

Sheepshanks said:

languagetimothy said:

It’ll be interesting to see if there are lots of stories of hotels heavily increasing their prices for stranded people like the they did when the Icelandic volcano went off some years ago. I know a couple of people who paid a lot because they were stuck.
Maybe this time they should be named and shamed, and blacklisted.

I suppose hotels assume airlines or travel insurance will be picking up the bill.

Yes, but ultimately we pay for it in increased premiums and perhaps the hotel has already been paid by the people who couldn’t get there so charging again for an already paid for room.

Edited by languagetimothy on Tuesday 23 July 10:14

[x5tuu]

Sheepshanks said:

Some friends of wife's, with youngish kids, were due to fly with Tui from Manchester on Saturday and their entire holiday got cancelled. Don't know why, maybe they chose that. They've rebooked for a couple of weeks time.

I know they're big, so their name will crop up a lot, but TUI seem to be a bit of a nightmare. I vowed never to book with them after being messed around during a hefty delay on our return trip. It was their attitude mainly - none of the staff gave a toss and TUI ignored complaints.

TBF I really dislike TUI but im regularly going from the UK to Orlando at the moment and they are providing the cheapest option for me so I have been using them a fair bit.

Other than delays here and there (mostly 1-2hrs and you can predict these quite easily looking at FlightRadar history) they havent been too bad, other than their normal client fodder, but thats par for the course sadly.

[ChocolateFrog]

We go away in less than 2 weeks and are keeping fingers crossed.

We'd seen that TUI are cancelling quite a few holidays.

Not an option for most people just to rebook for a different time.

[Louis Balfour]

RizzoTheRat said:

Louis Balfour said:

My parents in law are currently four nights into a delayed return from Cape Verde.

Night one was due to an aeroplane going tech in Birmingham. There onwards it has been a knock-on from the IT a problem.

They are in the same hotel, which it appears TUI is paying for.

Apparently they may be sending out an empty aircraft to pick them up tomorrow. Which seems somewhat extreme.

Anyone else?

My sister and family were supposed to be on the same flight. apparently they have to check out of the hotel every morning and check back in again once the flight has been cancelled which sounds like a pain in the arse.

Yes sounds like the same hotel.

They are now home circa 5 days late.

[Leptons]

Louis Balfour said:

Night one was due to an aeroplane going tech

Cringe!

[Louis Balfour]

Leptons said:

Louis Balfour said:

Night one was due to an aeroplane going tech

Cringe!

had a Virgin hostie as a long-term girlfriend.

[Downward]

Antalya to Bristol cancelled Sunday night. Folk eventually got home 20 hours later

[havoc]

Louis Balfour said:

Rightly or wrongly I tend to think of TUI as and Airtours type outfit. Jet 2 are better and still service the budget market.

But Jet 2 prices are now - for a lot of routes - quite clearly higher than Tui - I'm guessing they've realised that with their rep and lack of 'quality' competition, they can charge more. Easyjet are only cheaper than Tui if you can travel really light. And the less said about Ryanair and Vueling the better...