Expedia/Goldcar rental refund
Discussion
Hi, has anyone had to deal with Goldcar getting a refund? Here is my tale of woe.
Book a car on Expedia using Goldcar in Italy.
On Expedia I use my shortened name (just 2 letters off the end) for the booking as I do with everything else.
Get to the rental desk and they will not give me the car because the booking name does not match my driving license and passport, which is the full name.
Nowhere on the Expedia site does it say the name has to exactly match.
I contact Expedia support, they can't do anything except request a refund from Goldcar.
As we needed a car, I take one out directly with Goldcar at the desk, best they can do is £200, double original booking.
It's been 11 days since the refund request and I hadn't heard anything back. Contacted Expedia again and all they can do is resend the email requesting a refund.
Has anyone had experience/success with something like this? Personally I think it should be Expedia giving me a refund but I'm giving them a chance before going off on one.
Book a car on Expedia using Goldcar in Italy.
On Expedia I use my shortened name (just 2 letters off the end) for the booking as I do with everything else.
Get to the rental desk and they will not give me the car because the booking name does not match my driving license and passport, which is the full name.
Nowhere on the Expedia site does it say the name has to exactly match.
I contact Expedia support, they can't do anything except request a refund from Goldcar.
As we needed a car, I take one out directly with Goldcar at the desk, best they can do is £200, double original booking.
It's been 11 days since the refund request and I hadn't heard anything back. Contacted Expedia again and all they can do is resend the email requesting a refund.
Has anyone had experience/success with something like this? Personally I think it should be Expedia giving me a refund but I'm giving them a chance before going off on one.
P675 said:
Nowhere on the Expedia site does it say the name has to exactly match.
I’m not convinced that argument will hold water, as it’s standard practice to use your full name for car hire where insurance is included.The CC company might be able to help, as the theory is that you get refunded if you didn’t receive the goods or services. But if refund process has already started you might have to now wait for it to conclude.
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