AirBnB - What's Reasonable Behaviour?
Discussion
I've been hosting an countryside annex with separate access / garden for 6 months with no real issues so far but I'm just asking what you consider reasonable - either as a host or a guest
Just had a couple and child leave after 3 days (£300)
3 bin bags of rubbish plus a box of cardboard - it seems they raided argos for outdoor toys
The floor / carpets had mud on them - not a ridiculous amount but far worse than we've had before and generally we rent to workmen
They bought an airgun - loads of pellet holes in the cardboard boxes they've left behind - whilst I shoot, I think they should have asked
They asked about using a BBQ which I said was ok but they then raided the borders to burn sticks / logs on it (we'd left them in the borders to rot down for the insects)
Finally despite a few messages, they left 3 hours late and didn't even have a quick sweep up
So - is their behaviour to be expected ? Worthy of a bad review ? Ask for a contribution toward extra cleaning - a hoover isn't going to get the mud up
Just had a couple and child leave after 3 days (£300)
3 bin bags of rubbish plus a box of cardboard - it seems they raided argos for outdoor toys
The floor / carpets had mud on them - not a ridiculous amount but far worse than we've had before and generally we rent to workmen
They bought an airgun - loads of pellet holes in the cardboard boxes they've left behind - whilst I shoot, I think they should have asked
They asked about using a BBQ which I said was ok but they then raided the borders to burn sticks / logs on it (we'd left them in the borders to rot down for the insects)
Finally despite a few messages, they left 3 hours late and didn't even have a quick sweep up
So - is their behaviour to be expected ? Worthy of a bad review ? Ask for a contribution toward extra cleaning - a hoover isn't going to get the mud up
I'd forget about it, clean up the mess, clean the carpets and move on. The difficulty is your focus primary is on finding future clients whereas their primary focus will be defended what they will see as an unreasonable "attack".
If they behave in such an anti-social way, they aren't going to welcome criticism or feedback. They will instead just find something minor about their stay and focus on magnifying that as a way of getting back at you.
It is critical to build into your profit margin some amount of cost to cover dealing with "guests" of this type, so it doesn't then bother you.
If they behave in such an anti-social way, they aren't going to welcome criticism or feedback. They will instead just find something minor about their stay and focus on magnifying that as a way of getting back at you.
It is critical to build into your profit margin some amount of cost to cover dealing with "guests" of this type, so it doesn't then bother you.
Unfortunately it is all part of the territory.
We have been renting our apartment in Portugal for four years on Airbnb. Ninety nine percent of guests behave as we would expect and hope, but we do get instances of damage, abuse of equipment, late checkout, noisy parties etc. Leaving a negative review of those few guests just makes you look - as the host - as a winging arse and best to be avoided.
We work hard to provide the best that we can and have received some stunning reviews and have earned 'superhost' status and try to maintain that at all costs.
We have been renting our apartment in Portugal for four years on Airbnb. Ninety nine percent of guests behave as we would expect and hope, but we do get instances of damage, abuse of equipment, late checkout, noisy parties etc. Leaving a negative review of those few guests just makes you look - as the host - as a winging arse and best to be avoided.
We work hard to provide the best that we can and have received some stunning reviews and have earned 'superhost' status and try to maintain that at all costs.
A bit of cleaning and a bit of a tidy up. It's not a massive amount of work.
I think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. A recent stay we had the cleaning costs were already silly. There was then requests in their handover book asking for us to perform numerous cleaning duties that should be part of the cleaning service charges.
A good percentage of the Airbnb's we've stayed in the cleaning wasn't to a satisfactory condition before we've arrived. Considering the costs and additional fees for cleaning isn't good enough.
I think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. A recent stay we had the cleaning costs were already silly. There was then requests in their handover book asking for us to perform numerous cleaning duties that should be part of the cleaning service charges.
A good percentage of the Airbnb's we've stayed in the cleaning wasn't to a satisfactory condition before we've arrived. Considering the costs and additional fees for cleaning isn't good enough.
Edited by Driver101 on Monday 10th April 18:23
fourstardan said:
There should be a hidden tenant review for owners on AirBNB for idiots conducting this this sort of uncivilised activity.
Sounds like they upgraded from the caravans for the weekend.
I understood there already is a tenant review , for what some landlords charge for cleaning (circa £20 per day) I cant say i would worry a great deal about a little mud , but we wash up and remove the rubbish when we leave . Sounds like they upgraded from the caravans for the weekend.
The airgun use is a bit off but i don't see that the rest is a great problem
Driver101 said:
A bit of cleaning and a bit of a tidy up. It's not a massive amount of work.
I think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. .
If every guest created a full size kitchen bin full of rubbish a day we'd need commercial waste removalI think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. .
3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and s
t on the floor - it's only a bit of cleaning 
Jap90s said:
If every guest created a full size kitchen bin full of rubbish a day we'd need commercial waste removal
3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and st on the floor - it's only a bit of cleaning
Importantly you do need commercial waste removal if you are letting commercially. 3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and s
t on the floor - it's only a bit of cleaning We message guests the night before asking if there is anything that requires specific attention and reminding that the cleaners are due on site at the time of departure due to the next set of guests arriving on the same day.
Mud on floors is a difficult one this time of year. We might abolish the cleaning charge on airbnb as it seems to encourage guests to leave it messy.
Jap90s said:
If every guest created a full size kitchen bin full of rubbish a day we'd need commercial waste removal
3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and st on the floor - it's only a bit of cleaning
So you didn't even have another guest coming ? Seems like a mountain out a molehill , add more onto the cleaning fee and perhaps more of an overlap on checking in and checking out times ie check in after 4pm check out before 10am , that would give you 6 hours or 3 if they checked out late and you would be far less upset 3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and s
t on the floor - it's only a bit of cleaning Jap90s said:
Driver101 said:
A bit of cleaning and a bit of a tidy up. It's not a massive amount of work.
I think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. .
If every guest created a full size kitchen bin full of rubbish a day we'd need commercial waste removalI think too many of the Airbnb hosts are pushing the costs of cleaning and what they expect guests to do. .
3 hr late check out - if we had a new guest coming there wouldn't have been time to clean, we expect to clean within 3 hours - hoover, dust etc not scrub mud out of carpets
Bringing an airgun with them - you thinks that's acceptable ?
If I come to you house and s
t on the floor - it's only a bit of cleaning t on your floor. It's some mud and you are in the countryside. It's been extremely muddy with us. You should be paying for commercial waste if you're letting Airbnb's out.
The only harm they caused with their airgun is holes in cardboard boxes? No other damage and it didn't endanger or annoy anyone else?
You didn't have new guests coming so no real harm again?
Edited by Driver101 on Monday 10th April 18:25
OP, we've been hosting for 3 years and so far I think you've got off lightly if this is the worse you've had.
Mud can be cleaned and rubbish thrown away.
Yes it's inconvenient but at least there's no actual damage to the property.
We're on the coast and allow dogs so you can imagine the mess that some guests leave.
Most are really good to be fair but we've had to put a note saying please don't wash your dogs in the bath after the drain getting blocked a few times!
We charge £70 for cleaning (2 bed flat).
Mud can be cleaned and rubbish thrown away.
Yes it's inconvenient but at least there's no actual damage to the property.
We're on the coast and allow dogs so you can imagine the mess that some guests leave.
Most are really good to be fair but we've had to put a note saying please don't wash your dogs in the bath after the drain getting blocked a few times!
We charge £70 for cleaning (2 bed flat).
GreatGranny said:
We charge £70 for cleaning (2 bed flat).
I always leave places as I expect to find them (clean and tidy) and a £70 cleaning fee on top of the rent seems excessive. If I was staying that would put me off doing my usual amount of cleaning as the fee will clearly get the owner a decent cleaner for at least four hours.
It also smacks of another chunky fee on top of the low headline grabbing price which as we all know is very annoying.
If people leave the place as they found it after you last cleaned do you refund some or all of the fee?
Lee0110 said:
I think that people should remember that after them there will be the next person.
True, but you are also paying for a service. I will always leave a place clean, but would not expect do do a deep clean, if that makes sense? The same as leaving a hotel room.Out of the OPs list, the mud on the carpets and late checkout are the ones which seem too far to me. The others may be annoying, but seem within the realms of what you might expect with letting a place out.
peterperkins said:
GreatGranny said:
We charge £70 for cleaning (2 bed flat).
I always leave places as I expect to find them (clean and tidy) and a £70 cleaning fee on top of the rent seems excessive. If I was staying that would put me off doing my usual amount of cleaning as the fee will clearly get the owner a decent cleaner for at least four hours.
It also smacks of another chunky fee on top of the low headline grabbing price which as we all know is very annoying.
If people leave the place as they found it after you last cleaned do you refund some or all of the fee?
Some guests are a PITA
A couple of weeks ago we had some that managed to get mud on all of the heaters, stain the carpets with mud and stain carpets with hot chocolate. The also ran the heating at 25 degrees C and cost me £50 a day for electricity.
They paid £400 for 3 days and cost me in addition to the basic costs of £220 per changeover
£150 for carpet cleaning
£100 for additional electricity
£30 for extra house keeper cleaning
£30 for replacement pro-cook pan
We provide safe dry storage for muddy boots but they just ignored this and wore muddy boots inside. They also allowed a pan to boil dry and have ruined it.
They were rude to our neighbours too.
That'll teach me to think that having 5 lady doctors to stay would be a safe bet!
A couple of weeks ago we had some that managed to get mud on all of the heaters, stain the carpets with mud and stain carpets with hot chocolate. The also ran the heating at 25 degrees C and cost me £50 a day for electricity.
They paid £400 for 3 days and cost me in addition to the basic costs of £220 per changeover
£150 for carpet cleaning
£100 for additional electricity
£30 for extra house keeper cleaning
£30 for replacement pro-cook pan
We provide safe dry storage for muddy boots but they just ignored this and wore muddy boots inside. They also allowed a pan to boil dry and have ruined it.
They were rude to our neighbours too.
That'll teach me to think that having 5 lady doctors to stay would be a safe bet!
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