Flight delay compensation

[K77 CTR]

I was due to fly to Australia on 1st October leaving London at 21:00 with qantas. The flight was delayed until 7am on 2nd October and I landed in Australia 24 hours late due to rescheduled connecting flights. As I understand it, I am able to claim compensation for the delay as I'm covered by EU/UK law as I'm leaving from a UK airport.

I have submitted a claim to qantas but their reply states that as I was in my home port I am unable to claim compensation. Is this correct and if not, how would I now respond to them?

I have also submitted a claim for my return flight which was delayed over 12 hours from Singapore to London but have not had any response to this currently. Both were as a result of technical issues with the plane.

Edited by K77 CTR on Tuesday 25th October 06:01

[JoeRRS]

If the airline can prove that they were not at fault then no compensation claim can be made. If you can prove they were at fault then you can claim i think for long haul its around 500GBP now for a delay of 3 hours or more.

[briefcasebob]

The CAA guidance is helpful
https://www.caa.co.uk/passengers/resolving-travel-...

We recently had to claim from another airline for our family of five and it is a painful process! The airline is continually mis-reading our emails, losing our emails, rejecting the claim on spurious grounds or ignoring the size of the group.

Thankfully the current Mrs Bob is i) tenacious, ii) well organised and iii) furious. The airline have now agreed to pay the full compensation (but have yet to actually do so). It has taken almost four months

[K77 CTR]

Thank you for the information. I don't intend to accept their reply as know its wrong. Martin Lewis has a pre written letter so will look at that. I don't know why they try it on.

[Bogsye]

I ran my claim through the Resolver website recommended by Martin Lewis and it worked a treat.
I’ve used the website a couple of times and had no problems .
Easy to do as it’s all automated.

[K77 CTR]

Bogsye said:

I ran my claim through the Resolver website recommended by Martin Lewis and it worked a treat.
I’ve used the website a couple of times and had no problems .
Easy to do as it’s all automated.

I'll have a look at that thank you

[pavarotti1980]

JoeRRS said:

If the airline can prove that they were not at fault then no compensation claim can be made. If you can prove they were at fault then you can claim i think for long haul its around 500GBP now for a delay of 3 hours or more.

It is a littler bit more nuanced than "not their fault". There have been stated cases in court which defines things like staffing & technical problems as "their fault" and compensation is payable on those claims if the delay times breach the limits.

Also dont forget the landing time is not when the wheels hit the ground but when the first door opens at stand

[JoeRRS]

Had this recently with Logan (why did i not drive) reckon one of my flights door opened 2 hours and 58 minutes late... rejected compensation but did pay on my return flight that was 7 hours late!

[pavarotti1980]

JoeRRS said:

Had this recently with Logan (why did i not drive) reckon one of my flights door opened 2 hours and 58 minutes late... rejected compensation but did pay on my return flight that was 7 hours late!

Did you manage to get any of the flight data which should show touch down time and then it would be at least 5 minutes to stand and doors open.

I am currently having the argument with Jet2 for similar. Landed 3hrs 5 mins after schedule and now trying to say it was actually 3hrs and already let the "out of our control" genie out the bottle in their response too. I guess it depends which of the 3 excuses they used at the time as the reason (incoming aircraft delayed, staff sickness and then the pilot declared tech issue with original plane on departure)