Flight cancelled - stuck in Amsterdam
Discussion
Hi all
Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
matt21 said:
Hi all
Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
Ba won't cover cost of flight with another airline. They will offer you an alternative flight. Don't forget it's not BA that cancelled the flight, it's the airport.Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
Had this happen to me 3 weeks ago. Got the cancellation email at 23.40 hrs when i was flying 10ish the next morning. I'd be ringing your travel insurance re Hotel costs - they may claim back on BA etc. Easier to get them on the phone vs Airline with hundreds of passengers doing the same.
In the end after much faffing with the company travel agency (at 130am) i found a single trip via BA departing 7am - stayed up all night and got to airport about 4, and just as well as it took an hour to get through security and customs even then. Flight was then delayed as they were waiting for ages for baggage to be loaded onto the plane. Staff shortages everywhere.
Schipol is truly one of the worst things about the Netherlands.
Thanks for the comments
They’ve put me on another flight, but it’s tomorrow afternoon. Looks like there is barely anything today with anyone and Eurostar has no availability.
Even so, I am loathed to rack up a huge bill to get home today incase BA or my insurance don’t pay up.
Next time I’ll drive 😊
They’ve put me on another flight, but it’s tomorrow afternoon. Looks like there is barely anything today with anyone and Eurostar has no availability.
Even so, I am loathed to rack up a huge bill to get home today incase BA or my insurance don’t pay up.
Next time I’ll drive 😊
matt21 said:
Thanks for the comments
They’ve put me on another flight, but it’s tomorrow afternoon. Looks like there is barely anything today with anyone and Eurostar has no availability.
Even so, I am loathed to rack up a huge bill to get home today incase BA or my insurance don’t pay up.
Next time I’ll drive ??
I’ve just looked on skyscanner and can book flights into Gatwick, Heathrow, London City, East Midlands, Birmingham, Southampton, Manchester today. Most of them are expensive but you’re entitled to a fair chunk of compo and a refund on your BA ticket anyway.They’ve put me on another flight, but it’s tomorrow afternoon. Looks like there is barely anything today with anyone and Eurostar has no availability.
Even so, I am loathed to rack up a huge bill to get home today incase BA or my insurance don’t pay up.
Next time I’ll drive ??
Amateurish said:
British Airways have an obligation to get you home - they will cover the cost of a flight today with another airline.
They absolutely do not have an obligation to get you home when the flight was cancelled for reasons out of their control . This is why you should have travel insurance. If they have offered a flight back tomorrow they have done their bit legally. https://www.britishairways.com/en-gb/information/d...
They will cover accommodation costs etc as that website details.
At Schipol there are not enough staff for the gates, baggage handling, customs etc. Staff shortages are rife throughout the airport. They can't process a plane when it lands so airport are denying the flight slot - hence airline cancels flight. That's what i was told.
Amateurish said:
British Airways have an obligation to get you home - they will cover the cost of a flight today with another airline.
That's assuming there is a seat. I had a Dublin - LHR flight cancelled on a Thursday couple of weeks ago and no available seats direct on any airline until the Saturday ! Ended up going via Manchester which was a complete pain but got me home.Could be worth looking at flights out of Rotterdam if you want to get back quicker, I think they fly to Stanstead and London City, it's under an hour on the train from Schiphol but I think you still need to get a bus from the Rotterdam Airport station to the actual airport. If there is anything, 9292 is a decent app and website for Dutch rail/tram/bus travel.
Schiphol's a nightmare at the moment, apparently they've hired 600 new staff recently but still have over a thousand vacancies
On the plus side it's a nice day to get delayed, head to the beach
Schiphol's a nightmare at the moment, apparently they've hired 600 new staff recently but still have over a thousand vacancies
On the plus side it's a nice day to get delayed, head to the beach
Edited by RizzoTheRat on Monday 11th July 13:37
We decided to accept it for what it is and fly back tomorrow afternoon so headed to Utrecht for the day. We will work from the hotel tomorrow morning. There were a few options but all were additional outlay and faff. If it’s cancelled tomorrow I’ll find a way back.
Seems that it is a Heathrow airport issue according the the below article. Suspect that will mean BA will not offer compensation and getting anything out of the airport will be a waste of time. Will have to use insurance, but it does grate when Heathrow will charge extra parking for the pleasure.
https://www.bbc.co.uk/news/business-62119420
Seems that it is a Heathrow airport issue according the the below article. Suspect that will mean BA will not offer compensation and getting anything out of the airport will be a waste of time. Will have to use insurance, but it does grate when Heathrow will charge extra parking for the pleasure.
https://www.bbc.co.uk/news/business-62119420
I was in your shoes last week. Flight cancelled at the last minute, re-routed the next day to a different destination. Lost my luggage - and it’s still lost.
Total nightmare, unable to get through on the phone and no visible KLM staff presence at Schipol to assist with hotels, reimbursement etc... it’s amazing what they get away with!
Booked myself a hotel and flew the next day, and now, the sparse contact I’ve had with KLM suggests that they are putting this down to operational issues outwith their control (staffing) - even though they handle the baggage at Schipol, so it’s entirely their fault for not having enough people.
Total nightmare, unable to get through on the phone and no visible KLM staff presence at Schipol to assist with hotels, reimbursement etc... it’s amazing what they get away with!
Booked myself a hotel and flew the next day, and now, the sparse contact I’ve had with KLM suggests that they are putting this down to operational issues outwith their control (staffing) - even though they handle the baggage at Schipol, so it’s entirely their fault for not having enough people.
sly fox said:
matt21 said:
Hi all
Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
Ba won't cover cost of flight with another airline. They will offer you an alternative flight. Don't forget it's not BA that cancelled the flight, it's the airport.Woke up to head to the airport for my flight home to find it has been cancelled! BA rebooked us for tomorrow but very unhelpful on the phone. No details on entitlements.
Looks like I will be able to claim back hotel, food and accommodation but what are the limits?
If I find a stupidly expensive flight with another airline will they cover the cost?
Wife panicking as she started a new job last week.
Had this happen to me 3 weeks ago. Got the cancellation email at 23.40 hrs when i was flying 10ish the next morning. I'd be ringing your travel insurance re Hotel costs - they may claim back on BA etc. Easier to get them on the phone vs Airline with hundreds of passengers doing the same.
In the end after much faffing with the company travel agency (at 130am) i found a single trip via BA departing 7am - stayed up all night and got to airport about 4, and just as well as it took an hour to get through security and customs even then. Flight was then delayed as they were waiting for ages for baggage to be loaded onto the plane. Staff shortages everywhere.
Schipol is truly one of the worst things about the Netherlands.
sly fox said:
Amateurish said:
British Airways have an obligation to get you home - they will cover the cost of a flight today with another airline.
They absolutely do not have an obligation to get you home when the flight was cancelled for reasons out of their control . This is why you should have travel insurance. If they have offered a flight back tomorrow they have done their bit legally. The airline must arrange for you to be rerouted *regardless of the reason for the cancellation*.
From MSE:
"EU flight delay law says passengers whose flights have been cancelled must be offered "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity".
It doesn't define what "earliest opportunity" means, but the CAA said: "It is our view that passengers should be re-routed on the same day as their original flight and via the same route"
Additional compensation will depend on the reason for the delay.
Amateurish said:
This is wrong.
The airline must arrange for you to be rerouted *regardless of the reason for the cancellation*.
From MSE:
"EU flight delay law says passengers whose flights have been cancelled must be offered "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity".
It doesn't define what "earliest opportunity" means, but the CAA said: "It is our view that passengers should be re-routed on the same day as their original flight and via the same route"
Additional compensation will depend on the reason for the delay.
And BA have offered the OP alternative flights home. And will have to pay reasonable hotel expenses etc.The airline must arrange for you to be rerouted *regardless of the reason for the cancellation*.
From MSE:
"EU flight delay law says passengers whose flights have been cancelled must be offered "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity".
It doesn't define what "earliest opportunity" means, but the CAA said: "It is our view that passengers should be re-routed on the same day as their original flight and via the same route"
Additional compensation will depend on the reason for the delay.
CAA can have all of the 'views' it likes - if there are no flights home available you are not getting home. And no, BA still don't have to foot the bill if you found a different route/airline to get home. Because as already stated they are not the cause of the cancellation. That comes under a totally different set of conditions on your ticket and laws around compensation. The issues around Schipol are not caused by the airline.
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