Lovely British Airways
Discussion
How can the national carrier of the UK not have a manned call centre?? ive had a flight cancelled, Johannesburg to cape town due to comair going bust. I need to enquire if my car hire is still valid? no info that its not but to assume could be dangerous and bloody expensive. Ive checked my account and ive not had any refund. Does anyone have a number that is attached to a phone that is answered the other end..
I drove from Ramsgate to Gatwick to go to customer service to find no BA staff at all, just agency workers, I then went to Heathrow and was told by one member of staff to call the same number that no one answers.. This is me done with BA, useless company.
I drove from Ramsgate to Gatwick to go to customer service to find no BA staff at all, just agency workers, I then went to Heathrow and was told by one member of staff to call the same number that no one answers.. This is me done with BA, useless company.
Over the last two years i've dealt with BA over several changes to holidays when changes to the green list etc meant changing our holiday destinations and i never had any bother.
I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
blue_haddock said:
Over the last two years i've dealt with BA over several changes to holidays when changes to the green list etc meant changing our holiday destinations and i never had any bother.
I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
Sharing is caring I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
I know a couple of people who work in the Newcastle "customer service centre" (friends of friends) and theyre all still WFH mainly and lots have left for better/less hassle jobs and of course WFH doesn't really lend itself to the home environment etc.
When I needed to speak to them I used the normal 0344 493 0787 number but called about 3-4mins before opening so by the time I navigated the automatic system I was one of the first to be answered (at 6am).
When I needed to speak to them I used the normal 0344 493 0787 number but called about 3-4mins before opening so by the time I navigated the automatic system I was one of the first to be answered (at 6am).
gtidriver said:
How can the national carrier of the UK not have a manned call centre?? ive had a flight cancelled, Johannesburg to cape town due to comair going bust. I need to enquire if my car hire is still valid? no info that its not but to assume could be dangerous and bloody expensive. Ive checked my account and ive not had any refund. Does anyone have a number that is attached to a phone that is answered the other end..
I drove from Ramsgate to Gatwick to go to customer service to find no BA staff at all, just agency workers, I then went to Heathrow and was told by one member of staff to call the same number that no one answers.. This is me done with BA, useless company.
First thing before most will be able to help you is the question of if this is a BA direct booking or BA Holidays. If it is BA Holidays getting through to the main BA numbers will not get you where you need to be. Sometimes they can transfer you..... other times not. As with any call centre timing is everything however, so dialling around 8am in the morning to the UK centres will work best.I drove from Ramsgate to Gatwick to go to customer service to find no BA staff at all, just agency workers, I then went to Heathrow and was told by one member of staff to call the same number that no one answers.. This is me done with BA, useless company.
There are no customer services desks at LGW or LHR or other airports by the way that can address the issue you raised. Unfortunately you did not know this so both journeys were wasted.
gtidriver said:
Finally got through to Avis, car hire cancelled good of them to tell me that.. Am I wasting my time complaining to BA as im now going to be out of pocket by over £500 plus my time and fuel and parking yesterday.
Yes you are wasting your time, because they give you numbers to call & nowhere imply you should go to airports to resolve such issues. I may be being harsh & I understand you are pissed at them, but thats the way it is. Airport customer service centres only handle on the day issues. gtidriver said:
Wondering if phone ba in a different country would work?Maybe they employ phone operators in foreign lands...
Sometimes the call centres in US, Germany, India are more contactable. GT03ROB said:
Sometimes the call centres in US, Germany, India are more contactable.
My wife had some luck with the Dutch or German one recently. Dutch one might even actually just be German, my wife is terrible at identifying accents. Anyhoo she dialled the Dutch number and they answered almost immediately and resolved the issue that the U.K. call centre claimed they couldn’t in minutes.GT03ROB said:
gtidriver said:
Finally got through to Avis, car hire cancelled good of them to tell me that.. Am I wasting my time complaining to BA as im now going to be out of pocket by over £500 plus my time and fuel and parking yesterday.
Yes you are wasting your time, because they give you numbers to call & nowhere imply you should go to airports to resolve such issues. I may be being harsh & I understand you are pissed at them, but thats the way it is. Airport customer service centres only handle on the day issues. gtidriver said:
Wondering if phone ba in a different country would work?Maybe they employ phone operators in foreign lands...
Sometimes the call centres in US, Germany, India are more contactable. Just returned from a week in Portugal for a holiday. Flew there and back on BA. 1 hour delay going out and on time for the return flight.
Cant fault BA. Relatively easy check in on both flights and no hassle in the airport despite the large numbers of people travelling.
Even when I had 4 holidays cancelled during covid, BA gave me every penny back. I have never had any problem with them in 30 years of using them.
I'll be booking my next trip this week.
Cant fault BA. Relatively easy check in on both flights and no hassle in the airport despite the large numbers of people travelling.
Even when I had 4 holidays cancelled during covid, BA gave me every penny back. I have never had any problem with them in 30 years of using them.
I'll be booking my next trip this week.
gtidriver said:
blue_haddock said:
Over the last two years i've dealt with BA over several changes to holidays when changes to the green list etc meant changing our holiday destinations and i never had any bother.
I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
Sharing is caring I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.
Customer service in almost every area of life has taken a nose dive. The most lasting legacy of Covid, the lockdowns and working from home culture is an unprecedented level of laziness and apathy and an acceptance that providing a poor service is absolutely fine. Our collective work ethic took a massive hit.
lornemalvo said:
Customer service in almost every area of life has taken a nose dive. The most lasting legacy of Covid, the lockdowns and working from home culture is an unprecedented level of laziness and apathy and an acceptance that providing a poor service is absolutely fine. Our collective work ethic took a massive hit.
That’s a bit unfair, at least on BA staff. I’ve generally had excellent service when I can run a human being to ground.Things went to st in a serious way when the board appointed Alex Cruz to run the place as a budget airline charging premium prices. He’s been shown the door but it will take time for BA to recover from his stewardship.
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