Reserved car rental price increased
Discussion
Hello
Posting this as I don't really know if they can do this or if i just have to accept it.
I made a car rental booking on the 3rd of February for a trip I have planned to the UK in June/July, the price when booked was £608. I have the email with the booking confirmation, I didn't pay up front due to all the issues with Covid I decided it would be better to pay around £40 more and pay when I collected the car.
So today I receive an email from the company explaining there had been an error on their system and the new price is £1667, can they do this?
I know they are saying it was a system error but surely this should of been picked up before two and a half weeks, flights were booked on the same day which now leaves no option to take our own car up through France to the UK.
It just feels like they have put the price up and the reservation/reservation price means nothing.
Anyone else ever had anything similar?
Posting this as I don't really know if they can do this or if i just have to accept it.
I made a car rental booking on the 3rd of February for a trip I have planned to the UK in June/July, the price when booked was £608. I have the email with the booking confirmation, I didn't pay up front due to all the issues with Covid I decided it would be better to pay around £40 more and pay when I collected the car.
So today I receive an email from the company explaining there had been an error on their system and the new price is £1667, can they do this?
I know they are saying it was a system error but surely this should of been picked up before two and a half weeks, flights were booked on the same day which now leaves no option to take our own car up through France to the UK.
It just feels like they have put the price up and the reservation/reservation price means nothing.
Anyone else ever had anything similar?
Most car rental reservations state somewhere that they have the right to cancel, refuse etc for whatever reason and there's no contract until you sign the rental agreement. Yes, someone has definitely dropped the ball. I'd start out with the "I don't care, I've got a booking and I want it honoured" line (but do it nicely) and see how you get on.
Is there anything else more competitive or closer to what you'd booked for the same period. Did you book direct or via an intermediary? It's at time like this that an intermediary can be particularly beneficial.
Is there anything else more competitive or closer to what you'd booked for the same period. Did you book direct or via an intermediary? It's at time like this that an intermediary can be particularly beneficial.
I don't know what you do or did for a living OP. But if you had priced something obviously wrong, would you just put it down to bad luck and honour it? Or would you attempt to get the correct price and/or cancel the deal? Because if it was the former, you wouldn't be in business/employed for very long.
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Tyre Smoke said:
I don't know what you do or did for a living OP. But if you had priced something obviously wrong, would you just put it down to bad luck and honour it? Or would you attempt to get the correct price and/or cancel the deal? Because if it was the former, you wouldn't be in business/employed for very long.
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Ah so the the price quoted was obviously wrong thank you for confirming that,other companies quoting similar prices these are obviously wrong too? If you could confirm that before I make another booking it would be a massive help.Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Tyre Smoke said:
I don't know what you do or did for a living OP. But if you had priced something obviously wrong, would you just put it down to bad luck and honour it? Or would you attempt to get the correct price and/or cancel the deal? Because if it was the former, you wouldn't be in business/employed for very long.
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
A rather aggressive response. Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Without knowing how long the rental is and for what and what other companies were quoting at the time it’s not possible to determine whether the OP has taken advantage of an obvious mis price or been the victim of price gouging. I’d be pretty miffed in his situation as well.
And for a bit of balance if you quoted for work and then jacked the price up by 3x you’d soon get a reputation and be out of business.
Chucklehead said:
Most car rental reservations state somewhere that they have the right to cancel, refuse etc for whatever reason and there's no contract until you sign the rental agreement. Yes, someone has definitely dropped the ball. I'd start out with the "I don't care, I've got a booking and I want it honoured" line (but do it nicely) and see how you get on.
Is there anything else more competitive or closer to what you'd booked for the same period. Did you book direct or via an intermediary? It's at time like this that an intermediary can be particularly beneficial.
Yes you are right the terms state that they have the right to cancel any reservation.Is there anything else more competitive or closer to what you'd booked for the same period. Did you book direct or via an intermediary? It's at time like this that an intermediary can be particularly beneficial.
I booked directly with the company,its the company I always use as they don't require a credit card.
There are similar offers, I will try again with a different company.
Which is why I asked for clarification of what others were quoting. And I didn't say randomly jacking rhe price up 3x. I said if a mistake had been made.
Nothing aggressive about it. Just asking for clarification and asking why if a mistake had been made it should be honoured.
Like I said, everyone expects it to be someone else's problem these days.
OP are the competition also quoting 3x the price now? If so, I agree it looks fishy, but there's not a lot you can do about it. As someone else pointed out, until you've signed the agreement, they can do what they like.
Nothing aggressive about it. Just asking for clarification and asking why if a mistake had been made it should be honoured.
Like I said, everyone expects it to be someone else's problem these days.
OP are the competition also quoting 3x the price now? If so, I agree it looks fishy, but there's not a lot you can do about it. As someone else pointed out, until you've signed the agreement, they can do what they like.
Tyre Smoke said:
I don't know what you do or did for a living OP. But if you had priced something obviously wrong, would you just put it down to bad luck and honour it? Or would you attempt to get the correct price and/or cancel the deal? Because if it was the former, you wouldn't be in business/employed for very long.
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
If you got a quote to repair your car for £600 and the garage then called back a couple of weeks later to say it should actually be £1600, wouldn't you be a bit miffed?Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
It's correct that the OP can't force the rental company to honour the price, but it's not really a question of being owed something - it's a question of being narked at being messed around.
Tyre Smoke said:
I don't know what you do or did for a living OP. But if you had priced something obviously wrong, would you just put it down to bad luck and honour it? Or would you attempt to get the correct price and/or cancel the deal? Because if it was the former, you wouldn't be in business/employed for very long.
Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
I expect there's differences post covid but was there ever a sensible baseline price for car hire in recent times?Was the car hire suspiciously cheap compared with others you'd tried? That might have rung alarm bells with me.
You don't have a leg to stand on, and I'm surprised you think you might.
A mistake has been made, they aren't about to give you a massive discount and are under no obligation to do so.
Why does everyone think they are always owed something?
Tyre Smoke said:
Which is why I asked for clarification of what others were quoting. And I didn't say randomly jacking rhe price up 3x. I said if a mistake had been made.
Nothing aggressive about it. Just asking for clarification and asking why if a mistake had been made it should be honoured.
Like I said, everyone expects it to be someone else's problem these days.
OP are the competition also quoting 3x the price now? If so, I agree it looks fishy, but there's not a lot you can do about it. As someone else pointed out, until you've signed the agreement, they can do what they like.
The competition are quoting around the £650 mark. Which is why I struggle to understand why you think I should of know the price was obviously wrong?Nothing aggressive about it. Just asking for clarification and asking why if a mistake had been made it should be honoured.
Like I said, everyone expects it to be someone else's problem these days.
OP are the competition also quoting 3x the price now? If so, I agree it looks fishy, but there's not a lot you can do about it. As someone else pointed out, until you've signed the agreement, they can do what they like.
Right, so why don't you rebook with someone else then?
And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
Edited by Tyre Smoke on Tuesday 22 February 10:06
Tyre Smoke said:
Right, so why don't you rebook with someone else then?
And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
In your opening post you are suggesting that I was trying to take advantage of an obviously wrong price, a mistake by the company.And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
Edited by Tyre Smoke on Tuesday 22 February 10:06
You then go on about how everyone always thinks they are owed something.You now know that other companies are offering similar prices, so can you see you are wrong in your first post?
Rebook with another company, what a great idea why didn't I think of that
Chillar3 said:
Tyre Smoke said:
Right, so why don't you rebook with someone else then?
And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
In your opening post you are suggesting that I was trying to take advantage of an obviously wrong price, a mistake by the company.And I didn't say you were expected to know the price was wrong. I asked if the other companies were quoting similar (£1600) or the same as you were quoted originally (£650) which might have pointed out something was wrong if there was a massive discrepancy.
Muzzer, it's nothing to do with being miffed or not. It's about expecting a business to suck up the loss.
Edited by Tyre Smoke on Tuesday 22 February 10:06
You then go on about how everyone always thinks they are owed something.You now know that other companies are offering similar prices, so can you see you are wrong in your first post?
Rebook with another company, what a great idea why didn't I think of that
You are being far from clear. All I asked for was clarity. But apparently that's too aggressive.
Read it again, I said i have NO option to take my own car, which is something we were considering before booking the car/flights
Something that is crystal clear is you obviously wanted to act like a tool today, well you convinced me, give yourself a pat on the back and take the rest of the afternoon off.
you deserve it.
Something that is crystal clear is you obviously wanted to act like a tool today, well you convinced me, give yourself a pat on the back and take the rest of the afternoon off.
you deserve it.
Tyre Smoke said:
You just don't like being questioned do you?
Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Which question did you ask that I didn't answer?Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Chillar3 said:
Tyre Smoke said:
You just don't like being questioned do you?
Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Which question did you ask that I didn't answer?Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Why do you think you can do something about the cost change in your hire car ( in your opening post)?
There's two you haven't addressed.
Tyre Smoke said:
Chillar3 said:
Tyre Smoke said:
You just don't like being questioned do you?
Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Which question did you ask that I didn't answer?Ok, so I read the bit about your own car incorrectly. I apologise.
You original post is still whiny though. You can just book another hire car with a different company for the original amount.
Where is the issue?
Why do you think you can do something about the cost change in your hire car ( in your opening post)?
There's two you haven't addressed.
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