Delay Repay - help please

[williaa68]

I travelled from York to Sevenoaks yesterday. Journey was a disaster for various reasons - the York to Kings Cross train was 1hr and 7 mins late. I bought the ticket from Southeastern but the late train was on LNER. Who do I submit the delay repay claim to, please?

thank you

[Zippee]

LNER

[Red Devil]

Probably but not exclusively. It depends on which train he took. There is another operator on that route - https://www.grandcentralrail.com/popular-routes/yo...

[williaa68]

It was an LNER train. I filed the claim with them and they’ve comfirmed compensation of 50% of the cost of the ticket (which was a return).

Thanks all

Andrew