Delay Repay - help please
Delay Repay - help please
Author
Discussion

williaa68

Original Poster:

1,539 posts

187 months

Saturday 29th June 2019
quotequote all
I travelled from York to Sevenoaks yesterday. Journey was a disaster for various reasons - the York to Kings Cross train was 1hr and 7 mins late. I bought the ticket from Southeastern but the late train was on LNER. Who do I submit the delay repay claim to, please?

thank you

Zippee

13,905 posts

255 months

Saturday 29th June 2019
quotequote all
LNER

Red Devil

13,412 posts

229 months

Saturday 6th July 2019
quotequote all
Probably but not exclusively. It depends on which train he took. There is another operator on that route - https://www.grandcentralrail.com/popular-routes/yo...

williaa68

Original Poster:

1,539 posts

187 months

Saturday 6th July 2019
quotequote all
It was an LNER train. I filed the claim with them and they’ve comfirmed compensation of 50% of the cost of the ticket (which was a return).

Thanks all

Andrew