Improving Negotiation Skills?

[Mark300zx]

Started a job with a charity that try to help people with their animals and sometimes try to rehome them, quite often the owners have their own challenges and would like to enhance my own negotiation skills to bring about favourable outcomes if anyone has recommendations for books or courses, fire away?

[Simpo Two]

Probably better on the Business forum. Psychology might be an equally useful thing to study.