Be careful about you choice of boarding kennel
Discussion
If you are thinking of boarding you dog in a kennel in NW Kent/SE London , Be VERY careful about your choice .And study their T&Cs in great detail , lots of protection for them zero for you .
We chose a “dog hotel “ very expensive , but seemed very good .
We had paid the full amount for the boarding , in excess of £400.for 10 days
The dog then picked a parasite which is difficult to get rid of, we informed the kennel and they refused to accept the dog , and refused a refund of the fees , quoting T&Cs , which BTW are in breach of Consumer Law .The pet insurance ,due to a clerical error on their part ,settled half the fees .
This ended up on the brink of a County Court action to recover the balance before they caved in and refunded , less admin fees .
I am not going to name and shame , but a little Googling will likely lead you to them .
We chose a “dog hotel “ very expensive , but seemed very good .
We had paid the full amount for the boarding , in excess of £400.for 10 days
The dog then picked a parasite which is difficult to get rid of, we informed the kennel and they refused to accept the dog , and refused a refund of the fees , quoting T&Cs , which BTW are in breach of Consumer Law .The pet insurance ,due to a clerical error on their part ,settled half the fees .
This ended up on the brink of a County Court action to recover the balance before they caved in and refunded , less admin fees .
I am not going to name and shame , but a little Googling will likely lead you to them .
You expect them to accept a dog that has a parasite that is difficult to get rid of, and which could presumably be transmitted to their other customer's dogs?
If I were one of their other customers, I'd be pleased to hear that.
And from what you're saying, your pet insurance picked up half the cost and the kennel, ultimately, the other half?
If I were one of their other customers, I'd be pleased to hear that.
And from what you're saying, your pet insurance picked up half the cost and the kennel, ultimately, the other half?
tty but you wouldn’t want your dog there if someone else had a contagious dog. You are all missing the point .
My dispute with the kennel was not about my dog possibly being contagious .I now know she probably was .
It was about them retaining fees , I suggest you all read Consumer Rights act 2015 part 2 Unfair Terms 61/76 , they are only permitted , under this act , to retain fair admin costs, no more
You can argue this amongst your selves , but the CRA 2015 was on my side .
I am done
My dispute with the kennel was not about my dog possibly being contagious .I now know she probably was .
It was about them retaining fees , I suggest you all read Consumer Rights act 2015 part 2 Unfair Terms 61/76 , they are only permitted , under this act , to retain fair admin costs, no more
You can argue this amongst your selves , but the CRA 2015 was on my side .
I am done
Baldchap said:
So if you're legally protected, in the right and not bothered about other people's opinions on the matter...
You see where I'm going with this?
No I do not You see where I'm going with this?
I was going to refrain from further comment .
Again the point is missed .
The first line of my first post was quite concise.
I said “Read T&Cs carefully “
As is typical with PH , people scan read posts and form opinions .
I have simply said the CRA gave me protection from unlawful T&Cs .
If people do not like how the law works, then they should lobby to change it , I have no wish to engage in further arguments about the rights or wrongs of what happened to me .Suffice to say , and I repeat . the law was on my side.
Can't help but comment here....
OP is pissed off that the expensive hotel for his pooch won't let the four legged friend in for his/her holiday because he/she has a contagious disease. Well.... at this point someone is going to loose out.....
is it going to be....
a) The dog hotel who has now got a cancellation through no fault of their own and now have to try and re-sell the space that your dog would have taken. If they can't resell it, they're 400quid down.
b) The owner, you, whose dog has contracted a parasite and can't go to doggy holiday care because he/she could pass the parasite on and infect all the holidaying pooches, destroying the Doggy holiday business.
c) The insurers? Holiday insurance or dog insurance?
d) The Dog?
I would suggest that the Doggy Hotel has, through no fault of their own, every right to want compensation, and more than an admin fee. Have you properly wormed your dog? How do they know this? Should they suffer financially because of YOUR issue. You should be adequately covered insurance wise to cover this.
YOU seem to want everyone else to take all the risk in this booking without taking any of it on yourself. And It's probably your own fault for not reading the T&C's which you accepted, whether legal or not, when you chucked them all the money to pay for the place.
If I was in the shoes of the Dog Hotel, i'd refund you out of good will.....
.... if I could fill your dogs place. Otherwise... tough luck on you!
OP is pissed off that the expensive hotel for his pooch won't let the four legged friend in for his/her holiday because he/she has a contagious disease. Well.... at this point someone is going to loose out.....
is it going to be....
a) The dog hotel who has now got a cancellation through no fault of their own and now have to try and re-sell the space that your dog would have taken. If they can't resell it, they're 400quid down.
b) The owner, you, whose dog has contracted a parasite and can't go to doggy holiday care because he/she could pass the parasite on and infect all the holidaying pooches, destroying the Doggy holiday business.
c) The insurers? Holiday insurance or dog insurance?
d) The Dog?
I would suggest that the Doggy Hotel has, through no fault of their own, every right to want compensation, and more than an admin fee. Have you properly wormed your dog? How do they know this? Should they suffer financially because of YOUR issue. You should be adequately covered insurance wise to cover this.
YOU seem to want everyone else to take all the risk in this booking without taking any of it on yourself. And It's probably your own fault for not reading the T&C's which you accepted, whether legal or not, when you chucked them all the money to pay for the place.
If I was in the shoes of the Dog Hotel, i'd refund you out of good will.....
.... if I could fill your dogs place. Otherwise... tough luck on you!
I'd be interested to hear from the OP exactly what part of the CRA 2105 means that the Kennels terms are illegal.
If they took the booking but as everyone agrees needed to be cancelled and couldn't resell the slot then their "reasonable loss/costs" is the price you paid after all they should be in no worse position that they would have been if it weren't for your breach!
If they took the booking but as everyone agrees needed to be cancelled and couldn't resell the slot then their "reasonable loss/costs" is the price you paid after all they should be in no worse position that they would have been if it weren't for your breach!
What a ridiculous complaint.
It would be completely unreasonable for a dog hotel take in a potentially contagious dog.
If they were fully booked its completely unreasonable to expect them to eat the loss of a now unused spot, because your dog got sick.
Their T&C sound perfectly reasonable to me
It would be completely unreasonable for a dog hotel take in a potentially contagious dog.
If they were fully booked its completely unreasonable to expect them to eat the loss of a now unused spot, because your dog got sick.
Their T&C sound perfectly reasonable to me
MXRod said:
It was about them retaining fees , I suggest you all read Consumer Rights act 2015 part 2 Unfair Terms 61/76 , they are only permitted , under this act , to retain fair admin costs, no more
Here is the act you're talking about - http://www.legislation.gov.uk/ukpga/2015/15/part/2...can you quote the part you feel they're not complying with? I've skim read it and I can't see it.
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