Medic Animal, petMeds & Pet-supermarket - bust
Discussion
It appears that MedicAnimal, Pet-Supermarket and PetMeds have gone into administration (they are owned by the same parent company) and are currently no longer trading.
From Pet Money Saver
https://www.facebook.com/PetMoneySaver?ref=ts&...
From Pet Money Saver
https://www.facebook.com/PetMoneySaver?ref=ts&...
Bugger, I used to use Viovet but discovered MedicAnimal were cheaper on my cat litter (glad I bought two bags last time!) Only used them a few weeks ago, no suggestion of a problem. Had a suspicion they were linked With Pet Supermarket (one of the early online sites) as the same discounts and delivery deals.
Thanks for the heads up
Thanks for the heads up
Update, their sites are back up, but the parent company has filed a notice of intent to appoint an administrator
Do not use!
https://www.facebook.com/PetMoneySaver/posts/93403...
Do not use!
https://www.facebook.com/PetMoneySaver/posts/93403...
Yup, I had also taken advantage of the discount offer which expired the night before they went into administration, thus they had no intention of fulfilling before they dissolved.
I have cancelled the payment with Barclaycard after hearing the company had ceased trading and doing a bit of googling to find out what was happening, only to receive this last night:
[b] Dear, Flat6er.
We are writing to update you on your recent order with Pet-Supermarket.co.uk.
Please accept our sincere apologies that we have not been able to communicate with you sooner. Our Company has undergone a change in ownership, during which time we were unfortunately asked to cease trading temporarily and were legally bound not to communicate with anyone. It has been hugely frustrating for us to not be allowed to communicate with our customers during this time and it has also been disappointing to see some opportunistic competitors exploit the situation for their own benefit and some media speculate on the events.
We sincerely apologise that during this time there has been a delay with processing your order, especially because we know the products we sell are so necessary and important to your pets. We were unable to take delivery of product while undergoing this process which in turn made it impossible to fulfil your order in a timely manner.
We apologise that during this time there has been a delay with processing your order. We would like to advise you that your order will be shipped or part-shipped by Monday, with any outstanding items being cancelled and refunded within the next 7 days.
As an apology for the inconvenience we have caused you we are also offering you a 20% discount on your next order by using the code, SORRY20.
Our website will be back online shortly but we first wanted to address you directly as soon as we were able to finally communicate on the situation. [/b]
However, for Petsupermarket.co.uk it is too little too late. I had already instructed my credit card company to dispute the payment based on the following points.
The goods had not arrived when promised.
The website was down.
Emails were not being answered.
The customer call centre was not answering.
The fact they were having internal issues has no relevance to me. I feel that they deliberately mislead customers by offering a discount voucher (which they had no intention of fulfilling orders for) which ended the night before they shut up shop.
The point they made about other companies taking advantage. Wake up. This is the real world and it is a free market economy. You shut up shop and offer your existing customers no clue. Then of course people will want to know what is happening to three things. Their goods. Their money and where they can obtain their required order elsewhere. So they have no right to bemoan competition for offering to fill the gap when you cease trading so abruptly.
From a business administration point of view I can only presume that their discount offer was to fill order books and limit the negativity on the balance sheet. This is dispicable behaviour and to treat customers with such little respect and lack of consideration shows me how they as a company are unethical and arrogant.
I have no wish to offer my business to a company who behaves like this.
I have cancelled the payment with Barclaycard after hearing the company had ceased trading and doing a bit of googling to find out what was happening, only to receive this last night:
[b] Dear, Flat6er.
We are writing to update you on your recent order with Pet-Supermarket.co.uk.
Please accept our sincere apologies that we have not been able to communicate with you sooner. Our Company has undergone a change in ownership, during which time we were unfortunately asked to cease trading temporarily and were legally bound not to communicate with anyone. It has been hugely frustrating for us to not be allowed to communicate with our customers during this time and it has also been disappointing to see some opportunistic competitors exploit the situation for their own benefit and some media speculate on the events.
We sincerely apologise that during this time there has been a delay with processing your order, especially because we know the products we sell are so necessary and important to your pets. We were unable to take delivery of product while undergoing this process which in turn made it impossible to fulfil your order in a timely manner.
We apologise that during this time there has been a delay with processing your order. We would like to advise you that your order will be shipped or part-shipped by Monday, with any outstanding items being cancelled and refunded within the next 7 days.
As an apology for the inconvenience we have caused you we are also offering you a 20% discount on your next order by using the code, SORRY20.
Our website will be back online shortly but we first wanted to address you directly as soon as we were able to finally communicate on the situation. [/b]
However, for Petsupermarket.co.uk it is too little too late. I had already instructed my credit card company to dispute the payment based on the following points.
The goods had not arrived when promised.
The website was down.
Emails were not being answered.
The customer call centre was not answering.
The fact they were having internal issues has no relevance to me. I feel that they deliberately mislead customers by offering a discount voucher (which they had no intention of fulfilling orders for) which ended the night before they shut up shop.
The point they made about other companies taking advantage. Wake up. This is the real world and it is a free market economy. You shut up shop and offer your existing customers no clue. Then of course people will want to know what is happening to three things. Their goods. Their money and where they can obtain their required order elsewhere. So they have no right to bemoan competition for offering to fill the gap when you cease trading so abruptly.
From a business administration point of view I can only presume that their discount offer was to fill order books and limit the negativity on the balance sheet. This is dispicable behaviour and to treat customers with such little respect and lack of consideration shows me how they as a company are unethical and arrogant.
I have no wish to offer my business to a company who behaves like this.
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