can sky this

[ragjoy]

first i get this email.




Hi MUG

Understanding what broadband usage is can be a little confusing because you can't see it or feel it, but everything you do online takes up some of your usage allowance. Your Sky Broadband Everyday has a 10GB allowance, which is ideal for regular browsing and downloading. But if you're doing more on the internet like downloading music, watching TV online and sharing photos with family and friends, you may find your usage allowance isn't enough.

We've updated our usage policies

to make it clearer how the policies may affect you. But however you use the internet, you can be sure that in Sky network areas, we don't slow our broadband speed down at peak times - unlike other providers. If you have any questions about your Sky Broadband usage, you'll find answers in the FAQ

section on our website.
Keeping you up-to-date on your usage
To help you manage and keep track of your usage allowance, we'll email you to let you know if you go over your 10GB monthly allowance. We've also developed a handy online tool, which will allow you to track your internet usage online yourself, and we'll be writing to tell you more about this soon.

We'll start contacting you by email if you go over your usage allowance, once to let you know you've gone over your allowance, and then again to let you know you're close to it in any subsequent month. If you use more than your allowance twice within a 6-month period we'll automatically upgrade you to Sky Broadband Unlimited, which gives you truly unlimited usage and will be more suitable for the way you use the internet.

To help us to keep in touch about your usage, please give us your preferred email address. To do this, just click on the link below and this will take you through to My Sky

where you can manage your account and services online. You'll need your username to sign in, which is ANOTHER MUG and your password. If you've forgotten your password, just follow the simple instructions on screen.
Confirm email address now


Great value Sky Broadband
For £5 extra a month our Sky Broadband Unlimited package gives the reassurance of truly unlimited broadband access, allowing you to use the internet as much as you like, whenever you want with download speeds of up to 20Mb*.

Remember to let us have your preferred email address so that we can keep you updated on your broadband usage. And don't forget, we'll be writing to you soon with more details on how you can keep track of your online usage yourself.

Thanks

The Sky Team



well firstly i never even knew they had nicked 75% of my allowance,i phoned them and was advised to email the complaint which i did,and below is there reply.




Dear Mr MUGINS


Customer Account Number:00000000000000

Thank you for contacting Sky Help Centre.

On reading your email and accessing your account, can I explain Sky took the decision to reduce the monthly download allowance in view of the majority of our customers usuage on this package.

I do understand you are not happy with this. You may find you are not affected in your everyday use of your Broadband services.

Within the terms and conditions we can adjust your package even within the minimum term.

If the download allowance is insufficient you can always upgrade to our unlimited service at 10.00 (GBP) with any unlimited usuage allowance.


I hope this helps with your enquiry.


Kind regards

Helen

Customer Relations

Sky Help Centre

http://www.sky.com

surely this cant be right.
what do you chaps think.

Edited by ragjoy on Thursday 1st October 20:17

[cjs]

I think you need to summarise as your post is way too long to read!

[V8A*ndy]

I've e-mailed them to about this but no response yet.

Being reduced from 40gb allowance to 10gb isn't on really especially as you pay a lot for the service.

They think they have you over a barrel.

Total joke.

Edited by V8A*ndy on Thursday 1st October 21:09

[Simpo Two]

Sad that Sky can't even spell 'usage'