Problem with new composite door
Discussion
We ordered a new composite door that was supposed to be suitable for wheelchair access. The quoted price seemed fair, so we went ahead with the order.
However, once the door was installed, it did not allow wheelchair access, and the window was incorrect. The company agreed to reorder the window but insisted that the door met accessibility requirements. Unfortunately, I can’t even get through it myself, let alone my disabled mother.
In the meantime, I contacted other suppliers to see if they could provide a properly accessible door. They all said they couldn’t unless I opted for a fully bespoke door, which would be significantly more expensive. Since that wasn’t a viable option, we decided to keep the door and have the replacement window fitted.
To my shock, the replacement window was fitted but it also incorrect and cracked! Worse still, the style of window we originally requested has since been discontinued, and they have no suitable alternative to offer.
Now, they’re telling us to find another supplier and that they will take the door back. But the issue is, I can’t find anyone who can provide what we need!
As it stands, I’m being forced to either pay for a door that doesn’t match what was ordered or face legal action for non-payment.
Any advice on what I should do?
However, once the door was installed, it did not allow wheelchair access, and the window was incorrect. The company agreed to reorder the window but insisted that the door met accessibility requirements. Unfortunately, I can’t even get through it myself, let alone my disabled mother.
In the meantime, I contacted other suppliers to see if they could provide a properly accessible door. They all said they couldn’t unless I opted for a fully bespoke door, which would be significantly more expensive. Since that wasn’t a viable option, we decided to keep the door and have the replacement window fitted.
To my shock, the replacement window was fitted but it also incorrect and cracked! Worse still, the style of window we originally requested has since been discontinued, and they have no suitable alternative to offer.
Now, they’re telling us to find another supplier and that they will take the door back. But the issue is, I can’t find anyone who can provide what we need!
As it stands, I’m being forced to either pay for a door that doesn’t match what was ordered or face legal action for non-payment.
Any advice on what I should do?
gp1699 said:
Now, they’re telling us to find another supplier and that they will take the door back. But the issue is, I can’t find anyone who can provide what we need!
Sounds like they also can't provide what you want if they keep sending unsuitable doors!What's the actual issue? Is it not being made wide enough, or is the threshold wrong?
When I've had doors replaced they've sent someone out to measure up, then build to those dimensions. They were pretty standard sizes though.
If it's any help I use a local firm, but they source their doors from
https://www.door-stop.co.uk/Home/QuoteOrder?_gl=1*...
There are wheelchair options for the threshold.
Edited by 98elise on Monday 10th March 16:25
Yes, that's correct. They sent someone to take measurements, and I informed them that I would need a low thresh for wheelchair access. later confirmed this in an email.
However, due to the way the house is constructed, their system leaves a high threshold, which I believe should have been brought to my attention during the survey. the original did give us wheel chair access but was wooden framed.
We need a specific style of window to comply with the conservation area regulations, which is now discontinued from their suppliers.
I also asked them to put it back to how it was but they destroyed the original door when removing.
However, due to the way the house is constructed, their system leaves a high threshold, which I believe should have been brought to my attention during the survey. the original did give us wheel chair access but was wooden framed.
We need a specific style of window to comply with the conservation area regulations, which is now discontinued from their suppliers.
I also asked them to put it back to how it was but they destroyed the original door when removing.
Edited by gp1699 on Monday 10th March 17:00
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