EDF Energy - Make it make sense
Discussion
Bit of a long story:
Switched from Scottish power to EDF in October through Uswitch with a £36 topcashback reward, I used my actual usage readings from my annual statement which reduced my monthly payment from £71 to £54 and some pennies mostly due to a big reduction in the standing charges,
I recieved my first bill in January for £211 which I thought was fair enough as I hadnt had chance to build up credit in the summer to balance out the year, and the energy cap had juist increased in January, 2 days later I recieved an email to say my direct debit wasnt enough to cover my usage & they would need to increase it from £54 to £145 a month!!!
I then rang EDF to discuss this, they said they're in dispute with Scottish power over my gas bill & the £211 was just for electricity and was an estimated bill, but I have smart meters, I asked why arent they sending my actual usage only to be told my smart meters (installed when I moved in 6 years ago) were gen 1 meters and dont send monthly readings and they arent allowed to change the meters, in fact no utility providers are allowed to change them even with my consent (wtf?!)
So now I asked what are my options as I cant afford to go from £54 to £145 a month and was pretty much told tough s
t, like it or lump it, suck it up buttercup so I stated I'll cancel my direct debit, only to be told I'll lose my direct debit discount and that non direct debit customers are billed monthly
So my direct debit was cancelled to which I recieved an acknowledgement that it was cancelled, on the 31st Jan I recieved a bill for £159 again for electricity only covering the period of 27th - 30th January, which again I thought fine, I'll pay it then on the 1st of every month submit my meter reading manually
On the 1st I did just that, and then logged in to the EDF app today to now find my account £162.84 in credit
Make it make sense! How can a company be so poor and be so far all over the place, I'll be ringing again tomorrow to discuss this but dont hold much hope for a resolution & a consistent monthly payment
Switched from Scottish power to EDF in October through Uswitch with a £36 topcashback reward, I used my actual usage readings from my annual statement which reduced my monthly payment from £71 to £54 and some pennies mostly due to a big reduction in the standing charges,
I recieved my first bill in January for £211 which I thought was fair enough as I hadnt had chance to build up credit in the summer to balance out the year, and the energy cap had juist increased in January, 2 days later I recieved an email to say my direct debit wasnt enough to cover my usage & they would need to increase it from £54 to £145 a month!!!
I then rang EDF to discuss this, they said they're in dispute with Scottish power over my gas bill & the £211 was just for electricity and was an estimated bill, but I have smart meters, I asked why arent they sending my actual usage only to be told my smart meters (installed when I moved in 6 years ago) were gen 1 meters and dont send monthly readings and they arent allowed to change the meters, in fact no utility providers are allowed to change them even with my consent (wtf?!)
So now I asked what are my options as I cant afford to go from £54 to £145 a month and was pretty much told tough s
t, like it or lump it, suck it up buttercup so I stated I'll cancel my direct debit, only to be told I'll lose my direct debit discount and that non direct debit customers are billed monthlySo my direct debit was cancelled to which I recieved an acknowledgement that it was cancelled, on the 31st Jan I recieved a bill for £159 again for electricity only covering the period of 27th - 30th January, which again I thought fine, I'll pay it then on the 1st of every month submit my meter reading manually
On the 1st I did just that, and then logged in to the EDF app today to now find my account £162.84 in credit
Make it make sense! How can a company be so poor and be so far all over the place, I'll be ringing again tomorrow to discuss this but dont hold much hope for a resolution & a consistent monthly payment
I ‘inherited’ EDF as a supplier when I moved house some years ago. They were, and sounds like still are, the worst energy supplier I have even had the misfortune to deal with.
Even when I switched to another supplier they screwed up everything and then I spent 6 months trying to get them, and subsequently their debt agency, to stop chasing me for a debt that did not exist.
Utter shambles.
Even when I switched to another supplier they screwed up everything and then I spent 6 months trying to get them, and subsequently their debt agency, to stop chasing me for a debt that did not exist.
Utter shambles.
Good luck OP, EDF honestly don’t know their arse from their Elbow. I’ve been with them for four years. DD is £500 for gas and has been consistent, as you have stated balances itself out annually, send regular meter readings etc.
Then for no good reason 7 months ago they decide to reduce my DD to 99p. I can’t even be bothered to contact them and am just letting it build up in a savings account earning interest for the time when they realise what they have done.
They really are incompetent beyond belief.
Then for no good reason 7 months ago they decide to reduce my DD to 99p. I can’t even be bothered to contact them and am just letting it build up in a savings account earning interest for the time when they realise what they have done.
They really are incompetent beyond belief.
Spent years in endless dispute with them after being transferred from a defunct provider and EDF 'disappeared' around £2.500 balance I had on the account. They argued very persistently that this money never existed and sent transfer documents claiming to support that right up until a single member of staff emailed me the original, unaltered documents which gave the evidence to support taking a different track to resolution with them.
My personal opinion is that they aren't incompetent but bent.
My personal opinion is that they aren't incompetent but bent.
It's amazing in an age of AI and reusable space rockets that subtracting one number from another then multiplying it, is beyond the capabilities of most energy billing companies.
Its not like this activity is just side-line to something more complex and lucrative, its literally their one job.
Its not like this activity is just side-line to something more complex and lucrative, its literally their one job.
They were right in saying that an older SMETS1 meter couldn’t be used in smart mode after a change of supplier but that’s no longer the case. They have been upgraded remotely so they should be able to access the data.
https://www.ovoenergy.com/guides/energy-guides/sme...
Take your own regular readings while this is being sorted, just to be on the safe side.
https://www.ovoenergy.com/guides/energy-guides/sme...
Take your own regular readings while this is being sorted, just to be on the safe side.
EDF Energy - laughably incompetent plus employ the thickest folk I've ever come across....
Thankfully we've now ditched them, without a hitch I may add, which was a surprise
Despite changing both smart meters numerous times, being on first name terms with "engineers" they sent to reboot them in-between times.
Then telling me it was impossible to get gas meter working correctly (as a smart meter), wierdly, when I changed to Octopus the gas smart meter went live and I've never had an issue since
Only way I ever got a keen and/or interested response from them was to post on Trustpilot
Thankfully we've now ditched them, without a hitch I may add, which was a surprise
Despite changing both smart meters numerous times, being on first name terms with "engineers" they sent to reboot them in-between times.
Then telling me it was impossible to get gas meter working correctly (as a smart meter), wierdly, when I changed to Octopus the gas smart meter went live and I've never had an issue since
Only way I ever got a keen and/or interested response from them was to post on Trustpilot
Thanks for everyones replies, I’ll certainly be running as far away as I can when my tarrif comes to an end & never going back!
As an update I’ve just spoken to EDF & my updated bill for gas & electricity has me £114 in debit which I’m happy enough with, they’ve been supplying me since 26th Sept & I’ve only made payments in Nov, Dec & January so will settle that & remember to submit my monthly meter readings
As an update I’ve just spoken to EDF & my updated bill for gas & electricity has me £114 in debit which I’m happy enough with, they’ve been supplying me since 26th Sept & I’ve only made payments in Nov, Dec & January so will settle that & remember to submit my monthly meter readings
I'd concur with EDF being a nightmare company to deal with. Used to be on 6 monthly billing with these clowns. They'd whack up your DD in winter even in credit and reduce the DD in summer even when I was perfectly happy to keep it the same to cover the upcoming winter. Totally bonkers algorithm that didn't take account of prior usage patterns.
A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
thepeoplespal said:
I'd concur with EDF being a nightmare company to deal with. Used to be on 6 monthly billing with these clowns. They'd whack up your DD in winter even in credit and reduce the DD in summer even when I was perfectly happy to keep it the same to cover the upcoming winter. Totally bonkers algorithm that didn't take account of prior usage patterns.
A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
They are great. I rang them up about them having too much credit (I was a bit short that month) and they refunded me in a few days. Answered the phone in a few rings. They really are no fuss.A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
KAgantua said:
thepeoplespal said:
I'd concur with EDF being a nightmare company to deal with. Used to be on 6 monthly billing with these clowns. They'd whack up your DD in winter even in credit and reduce the DD in summer even when I was perfectly happy to keep it the same to cover the upcoming winter. Totally bonkers algorithm that didn't take account of prior usage patterns.
A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
They are great. I rang them up about them having too much credit (I was a bit short that month) and they refunded me in a few days. Answered the phone in a few rings. They really are no fuss.A change to Octopus to take advantage of their compatible car EV tariff and it is like night and day. Their App and Website allow you to access your account and bills easily hour by hour (after 3 days) and really understand how you are using your energy, if that's what you want to do.
I don't know what they are like when things go wrong for the ultimate test of their customer service, but so far I'd give them the benefit of the doubt compared to experience of EDF as a company.
The smart charging on the Intelligent Octopus Go tariff is working for me. All the legacy companies are right to be worried IMO, they just can't compete as it isn't worth the hassle of dealing with them again, even for a juicy fixed tariff.
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