14 year-old Miele dishwasher has failed - some help please…
Discussion
Previously totally reliable.
But now no power, no lights, nothing. Have tested the socket (works fine) and tested/replaced the fuse in the plug. Door latch examined, looks ok. Filter etc checked, cleaned and replaced. No drain issues - it’s one of a matched pair and the other one is working ok.
So…. googling suggests that a new main board may be required, but I know nothing about dishwashers.
Miele offer a choice between:
1. £170 call out fee that covers 1st hour, £110/hr thereafter, parts priced as needed
2. £310 all-inclusive fee that covers all labour and all parts
As I don’t know what’s wrong it is hard/impossible to make an informed choice.
So which should I go for and why? Is it better to spend £170 on finding out what is wrong first? Or better to limit potential costs by agreeing to the minimum £310 spend…?
Any help gratefully received!
But now no power, no lights, nothing. Have tested the socket (works fine) and tested/replaced the fuse in the plug. Door latch examined, looks ok. Filter etc checked, cleaned and replaced. No drain issues - it’s one of a matched pair and the other one is working ok.
So…. googling suggests that a new main board may be required, but I know nothing about dishwashers.
Miele offer a choice between:
1. £170 call out fee that covers 1st hour, £110/hr thereafter, parts priced as needed
2. £310 all-inclusive fee that covers all labour and all parts
As I don’t know what’s wrong it is hard/impossible to make an informed choice.
So which should I go for and why? Is it better to spend £170 on finding out what is wrong first? Or better to limit potential costs by agreeing to the minimum £310 spend…?
Any help gratefully received!
At that age, I'd ditch. It's the equivalent of a 200k mile car. I had the same question when my 6 year old Smeg dishwasher started leaking. So I watched a YouTube video of a guy whose 9 year old Bosch started playing up. It was one problem after another, then he bit the bullet and got a new one, not before splashing out the cost of a new dishwasher in parts over 3 years.
Put the fix money towards a new Miele.
Also, on a dishwasher that old, what was the manufacturers warranty? 10 years? So after that date they think stuff will start going. It's done well to last 14 years in this day and age of disposable white goods.
Put the fix money towards a new Miele.
Also, on a dishwasher that old, what was the manufacturers warranty? 10 years? So after that date they think stuff will start going. It's done well to last 14 years in this day and age of disposable white goods.
Edited by wyson on Tuesday 22 October 16:02
trickywoo said:
At 14 years old I’d get a new Bosch one.
I’ve found in the past that when stuff starts going wrong it will be a succession of faults. A one off £200 fix and it goes for another 5 years is very different to three fixes over the next 12 months.
This. We have been planning a significant renovation of our house for the last 4 years. It's taken 5 months and we're almost finished. In those 4 years our old CH boiler needed several repairs, but I didn't want to bin it as during the refurb it would need to be replaced and moved and lots of other work needed doing. We spent more on fixing that old boiler than the cost of the new one we've just had installed. Wish I'd just replaced it when it first went wrong.I’ve found in the past that when stuff starts going wrong it will be a succession of faults. A one off £200 fix and it goes for another 5 years is very different to three fixes over the next 12 months.
We just paid £360 including delivery for a Bosch dishwasher. It replaced a Miele and we're very happy with it.
WindyCommon said:
Previously totally reliable.
But now no power, no lights, nothing. Have tested the socket (works fine) and tested/replaced the fuse in the plug. Door latch examined, looks ok. Filter etc checked, cleaned and replaced. No drain issues - it’s one of a matched pair and the other one is working ok.
So…. googling suggests that a new main board may be required, but I know nothing about dishwashers.
Miele offer a choice between:
1. £170 call out fee that covers 1st hour, £110/hr thereafter, parts priced as needed
2. £310 all-inclusive fee that covers all labour and all parts
As I don’t know what’s wrong it is hard/impossible to make an informed choice.
So which should I go for and why? Is it better to spend £170 on finding out what is wrong first? Or better to limit potential costs by agreeing to the minimum £310 spend…?
Any help gratefully received!
£310 for the all inclusive repair. I don't think this is a minimum.But now no power, no lights, nothing. Have tested the socket (works fine) and tested/replaced the fuse in the plug. Door latch examined, looks ok. Filter etc checked, cleaned and replaced. No drain issues - it’s one of a matched pair and the other one is working ok.
So…. googling suggests that a new main board may be required, but I know nothing about dishwashers.
Miele offer a choice between:
1. £170 call out fee that covers 1st hour, £110/hr thereafter, parts priced as needed
2. £310 all-inclusive fee that covers all labour and all parts
As I don’t know what’s wrong it is hard/impossible to make an informed choice.
So which should I go for and why? Is it better to spend £170 on finding out what is wrong first? Or better to limit potential costs by agreeing to the minimum £310 spend…?
Any help gratefully received!
You can buy a new machine for less, but as you have two Miele machines you will probably want to keep a matching pair, or at the very least, not buy from the cheaper end of the market.
trickywoo said:
At 14 years old I’d get a new Bosch one.
I’ve found in the past that when stuff starts going wrong it will be a succession of faults. A one off £200 fix and it goes for another 5 years is very different to three fixes over the next 12 months.
I wouldn't unless its the bottom end of the range. In the last 15 years our high end Bosch machines have failed every 4 years or so. Our Miele replacements are faring much better and cost the same'ishI’ve found in the past that when stuff starts going wrong it will be a succession of faults. A one off £200 fix and it goes for another 5 years is very different to three fixes over the next 12 months.
Coincidentally our Miele gave up working 2 weeks ago.
It kept tripping the switch / circuit it was on.
There is a third option from Miele which is apparently if they come out and cannot fix or suggest it may not be worthwhile they will allow that money towards a new machine.
Doesn’t help the conundrum of what to do although nothing to say that if something has gone wrong and repaired something else then doesn’t go wrong at that age.
Ours worked seamlessly until it didn’t - 13 years old.
It kept tripping the switch / circuit it was on.
There is a third option from Miele which is apparently if they come out and cannot fix or suggest it may not be worthwhile they will allow that money towards a new machine.
Doesn’t help the conundrum of what to do although nothing to say that if something has gone wrong and repaired something else then doesn’t go wrong at that age.
Ours worked seamlessly until it didn’t - 13 years old.
Have a look on here if something catches your eye . . .
https://application.miele.co.uk/resources/pdf/Miel...
https://application.miele.co.uk/resources/pdf/Miel...
Aluminati said:
Miele of today is not the Miele of yesteryear.
We have a 22 year old Miele washing machine that still works fine. I wouldn’t expect the same of a current Miele machine of any description.
It’s a throwaway society.
Our two year old Miele Washing Machine and Dryer setup is fantastic. Will they last 22 years? No idea, but the ethos and family ownership behind the company appears to be the same.We have a 22 year old Miele washing machine that still works fine. I wouldn’t expect the same of a current Miele machine of any description.
It’s a throwaway society.
Digger said:
Have a look on here if something catches your eye . . .
https://application.miele.co.uk/resources/pdf/Miel...
Thank you for this - v interesting.https://application.miele.co.uk/resources/pdf/Miel...
Whilst I hate buying new appliances (nearly always worse performance than older high-quality appliances as the new ones are more focussed on saving energy / the planet than they are on washing your clothes/dishes...) I suspect it may be the better answer here. Perhaps especially because it's replacing an integrated dishwasher so not the same aesthetic concerns.
I need to work through the million different model numbers on here to find one that is higher in build quality but with fewer gimmicks. In the past I've found the cheaper models of the highest range to be the sweet spot if that makes sense.
Actually, I should (& will) thank everyone who has responded here. I appreciate it.
Leithen said:
Our two year old Miele Washing Machine and Dryer setup is fantastic. Will they last 22 years? No idea, but the ethos and family ownership behind the company appears to be the same.
They largely ditched their 10 year warranty because it was generating too many claims, so probably not.alscar said:
Coincidentally our Miele gave up working 2 weeks ago.
It kept tripping the switch / circuit it was on.
There is a third option from Miele which is apparently if they come out and cannot fix or suggest it may not be worthwhile they will allow that money towards a new machine.
Doesn’t help the conundrum of what to do although nothing to say that if something has gone wrong and repaired something else then doesn’t go wrong at that age.
Ours worked seamlessly until it didn’t - 13 years old.
Similarly I had new stuff arrive yesterday to replace a Miele induction hob that died and outdated oven. Neff rather than Miele this time (due to much preferring the Neff oven we have in our second home). There's still an old integrated Miele dishwasher, but it'll get replaced with an ultra-quiet Siemens one in due course.It kept tripping the switch / circuit it was on.
There is a third option from Miele which is apparently if they come out and cannot fix or suggest it may not be worthwhile they will allow that money towards a new machine.
Doesn’t help the conundrum of what to do although nothing to say that if something has gone wrong and repaired something else then doesn’t go wrong at that age.
Ours worked seamlessly until it didn’t - 13 years old.
The Miele stuff may have lasted longer than the stuff replacing it will, but was never as pleasant to use.
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