Octopus energy company. Anyone use 'em?
Discussion
quinny100 said:
Octopus generally aren't particularly quick at installing smart meters. It can be quicker to get the existing supplier to do this if it's one of the big players like British Gas or eon who do their own installs.
I have done about four swaps to Octopus... in all cases the meters were installed (when required) within a few weeks.I suspect it depends where you are in the country.
Puggit said:
Question for those who export energy - do you have one Octopus account or two?
We started as an exporter only (while our consumer contract ran its length) - so we had an account for that. We've now signed up as a consumer with Octopus as well but they insist we keep two accounts. This means we cannot join in with the savings sessions properly as we cannot export at the crazy rates.
Any ideas?
All on one account, but I have a Tesla PW2 that won't export to the grid.We started as an exporter only (while our consumer contract ran its length) - so we had an account for that. We've now signed up as a consumer with Octopus as well but they insist we keep two accounts. This means we cannot join in with the savings sessions properly as we cannot export at the crazy rates.
Any ideas?
m3jappa said:
Has anyone else heard the downright weird octopus radio adverts which are basically a customer speaking about octopus and how happy they are 
Talking like they just won a new car or something
Proper f
king odd.
Decent marketing though because it gets people talking about it Talking like they just won a new car or something
Proper f
king odd.craigjm said:
Decent marketing though because it gets people talking about it
It really is, even a young lad i work with has noticed it, how many youngsters notice energy company adverts?But yes he does sound totally wasted. The people who produced the advert must have been in f
king stitches Mikey G said:
Does anyone know if Octopus are accepting new customers on Tracker again or is there a waiting list? I know they have to sign up and transfer over to Octopus first. Just had a few friends suddenly interested even though I told them about it over 12 months ago... 
I already had smart meters and was able to move to Octopus one day then switched to Tracker the next. outnumbered said:
Is anyone else finding that the customer service responsiveness via email (hello@octopus address) has got really bad ? A year ago I was getting replies from them the same day, now it seems to be up to a week.
Yes. Ended up phoning (I hate phones and put it off for weeks) to get things sorted. While the person in the phone couldn’t fix straight away at least they understood the issue and owned it from that point right through to resolution. Basically a stupid billing issue with a dual rate meter that dragged on for months. Not me, I asked for my balance to be refunded. Emailed at 09:00ish and by 14:00 got a response.
I think it helps if you add as much information as possible into the email including your account number and ways they can verify its you so you're not back and forth with them.
I keep hearing lots of people moving over to them so it could be they need to expand more in their CX area.
I think it helps if you add as much information as possible into the email including your account number and ways they can verify its you so you're not back and forth with them.
I keep hearing lots of people moving over to them so it could be they need to expand more in their CX area.
I've obviously been lucky with the email response, it has taken almost two years to get my electricity smart meter functioning but they have finally sorted it out and given me a £50 credit and then an £80 credit as a goodwill gesture. Still waiting on getting the gas to work but generally happy enough!
Now to hunt down my phantom load, I've ordered a power monitoring smart plug and will try the usual suspects, I think potentially my ageing Sonos kit in the lounge (Playbar, Sub and 2 x Play 1s) might be a fair bit of it!
Now to hunt down my phantom load, I've ordered a power monitoring smart plug and will try the usual suspects, I think potentially my ageing Sonos kit in the lounge (Playbar, Sub and 2 x Play 1s) might be a fair bit of it!
Good news for anyone in Scotland. Power ups are now free for any electricity used above your normal usage averaged over the last 10 weekdays or 4 weekends days. Makes it much more worthwhile as previously with the half price version, anyone on intelligent or go was cheaper waiting until off peak rather than charging EVs etc during the session
John87 said:
Good news for anyone in Scotland. Power ups are now free for any electricity used above your normal usage averaged over the last 10 weekdays or 4 weekends days. Makes it much more worthwhile as previously with the half price version, anyone on intelligent or go was cheaper waiting until off peak rather than charging EVs etc during the session
And the important thing is the FAQs say "We'll not include days where a Power-up took place in these calcs" which is important as a lot of the Power-Ups seem to take place at the same time of the day - or at least they do for those of us in the east of England.A combination of Agile and Power-Ups has been really working for me, particularly to charge my EV, with an overall cost at 2/3rds the price of the Intelligent tariff.
John87 said:
Good news for anyone in Scotland. Power ups are now free for any electricity used above your normal usage averaged over the last 10 weekdays or 4 weekends days. Makes it much more worthwhile as previously with the half price version, anyone on intelligent or go was cheaper waiting until off peak rather than charging EVs etc during the session
Grrr, waiting for national grid (DNO) to get on that. Sadly, as most of the region is using Pembroke power station even when renewables are high, it might be a long wait.Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff