Cancelling DDs

[Cogcog]

After days of ringing Santander to get them to sort the simplest of problems, without success, I have decided to switch back to using my old Yorkshire Bank current account which I had never closed just in case A&L (now Santander)made a mess of basic customer service, which they have. I had left almopst al of my direct debits on the old YB account. But in the meantime I have unwittingly acquired a few Direct Debits on the new account for my mobile phone and a credit card payment (probably the Satander card). If just cancel these DDs will the companies contact me to ask for new payment details?

[scotal]

I would be really careful with mobile phone firm dds. They are very happy to go for a default or ccj, I would get in touch with the and make sure its properly sorted.
(and keep notes of every phone call, date/time etc)

[Cogcog]

scotal said:

I would be really careful with mobile phone firm dds. They are very happy to go for a default or ccj, I would get in touch with the and make sure its properly sorted.
(and keep notes of every phone call, date/time etc)

Good advice, you cannot reply upon efficiency from anyone really anymore, as I am finding.

[wolves_wanderer]

Cogcog said:

After days of ringing Santander to get them to sort the simplest of problems, without success, I have decided to switch back to using my old Yorkshire Bank current account which I had never closed just in case A&L (now Santander)made a mess of basic customer service, which they have. I had left almopst al of my direct debits on the old YB account. But in the meantime I have unwittingly acquired a few Direct Debits on the new account for my mobile phone and a credit card payment (probably the Satander card). If just cancel these DDs will the companies contact me to ask for new payment details?

They normally will, but what I would do is cancel the payments and then phone them to set a new one up, then there is no chance of being charged twice.

[davidjpowell]

I tried this. Many of the firms did write to me, some however were a bit harsh, in cutting off phone services etc. Council Tax were particularly nasty, and we had words. Safer to contact them, in hindsight.

[Cogcog]

Just as well I checked as my utility company charge £10 if you cut off without telling them first. Now just have to sort Vodafone when their site comes back up and I think the last one is just the Santander credit card anyway.

For the record, banks are lying, inefficient, inward looking, self-centred fools.

[Cogcog]

Cogcog said:

Just as well I checked as my utility company charge £10 if you cut off without telling them first. Now just have to sort Vodafone when their site comes back up and I think the last one is just the Santander credit card anyway.

For the record, banks are lying, inefficient, inward looking, self-centred fools.

Quick update. Today is Jan 9th, exactly 2 months since I first reported my wife's card lost. Only yesterday did I finally get both a card and a PIN number. My wife is still waiting for hers. Popped into Santander to make ararngements to close the accounts: have to make an appointment as 'it may take some time'.

[skeeterm5]

Santander should provide all ddr details to your new bank - it was part of the new banking practices introduced a few years ago to make it easy to change banks.

Suggest you ask them about the outbound transfer process.

S

[bucksmanuk]

I did this - from Nat West to Halifax - it all went OK
Like above, they have proper teams for this kind of thing nowadays.

[Cogcog]

All moved across now, still no PIN. Sanatander's complaint site is broken!! What a gang of jokers.

[munky]

Cogcog said:

Just as well I checked as my utility company charge £10 if you cut off without telling them first. Now just have to sort Vodafone when their site comes back up and I think the last one is just the Santander credit card anyway.

For the record, spanish banks are lying, inefficient, inward looking, self-centred fools.

EFA

[soad]

Santander is by far the worst bank i'd the mispleasure of dealing with in the past.
Absolutely fking hopeless.

And customer services were based overseas, they had no clue what i wanted - go to local branch to sort it out, only to be passed back onto customer services over the phone.