Discussion
Just spent 20 minutes telling an HSBC Mortgage Hotline servant how to do his job, would help if he could understand English with a slight Welsh accent or I could understand Indian but we wont go there.
So ... you have a mortgage of which you pay a lump sum (your allowed to do this you have checked) so the next month your mortgage payments go down?
Nope. Wrong. You didn't phone them to tell them to reduce your mortgage payments. Silly me I thought a computer would do that. So I have over paid and they owe me some money. Pay me my money. Takes 20 minutes until he asks his supervisor who gives me back the money in 3 days. FFS do they do anything except take your money? no wonder they are making billions you have to watch them like hawks.
So ... you have a mortgage of which you pay a lump sum (your allowed to do this you have checked) so the next month your mortgage payments go down?
Nope. Wrong. You didn't phone them to tell them to reduce your mortgage payments. Silly me I thought a computer would do that. So I have over paid and they owe me some money. Pay me my money. Takes 20 minutes until he asks his supervisor who gives me back the money in 3 days. FFS do they do anything except take your money? no wonder they are making billions you have to watch them like hawks.
No such language by the name of "indian".
Lump sum can reduce mortgage term in place of reducing mortgage payment.
Your writing style is confusing - I hope your verbal communciation skills are relatively better, otherwise I feel for the call centre "servant".
Lump sum can reduce mortgage term in place of reducing mortgage payment.
Your writing style is confusing - I hope your verbal communciation skills are relatively better, otherwise I feel for the call centre "servant".
Edited by steve singh on Friday 5th November 13:38
BoRED S2upid said:
Just spent 20 minutes telling an HSBC Mortgage Hotline servant how to do his job, would help if he could understand English with a slight Welsh accent or I could understand Indian but we wont go there.
So ... you have a mortgage of which you pay a lump sum (your allowed to do this you have checked) so the next month your mortgage payments go down?
So I have over paid and they owe me some money...
Well...not really... You've just paid a bit off a tiny chunk a little bit quicker than you expected.So ... you have a mortgage of which you pay a lump sum (your allowed to do this you have checked) so the next month your mortgage payments go down?
So I have over paid and they owe me some money...
I'd agree with the others above. You've not given us any reason to think that the bank were in the wrong here. It's perfectly normal for them to assume that you want to keep the monthly payments where they were.
If you are well-to-do enough that you can refer to people as "servant", then switch to their private banking service, and then you can just talk with your personal advisor.
If you are well-to-do enough that you can refer to people as "servant", then switch to their private banking service, and then you can just talk with your personal advisor.
Edited by NorthernBoy on Friday 5th November 21:44
I don't understand what you're complaining about. Did you pay in a very large amount of money?
By virtue of making an overpayment, you must have a desire to pay off your mortgage early. So why complain when you overpay a little more through your monthly direct debit/standing order?
I think it depends on how your interest is calculated though. If it's calculated on a daily basis (like mine) then the repayment varies month to month.
By the sounds of it you pay a fixed amount every month so you may be set up to pay this fixed amount untill all the interest is paid off.
Either way, as much as HSBC can be a bit crap, I don't see how they were inept when you failed to request a reduction in monthly payment.
By virtue of making an overpayment, you must have a desire to pay off your mortgage early. So why complain when you overpay a little more through your monthly direct debit/standing order?
I think it depends on how your interest is calculated though. If it's calculated on a daily basis (like mine) then the repayment varies month to month.
By the sounds of it you pay a fixed amount every month so you may be set up to pay this fixed amount untill all the interest is paid off.
Either way, as much as HSBC can be a bit crap, I don't see how they were inept when you failed to request a reduction in monthly payment.
Edited by Fatman2 on Friday 5th November 21:44
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