charge on credit card..

[princeperch]

...for the first time in my life I forgot to pay off my mastercard in full the other month. I purchased something on paypal which then pushed me £6.00 over my limit (which is absurdly low at £400.00).

I realised the day after what had happened and paid the lot off in full.

Got a letter through from Tesco Credit Card Co today saying that they are charging me £12.00 as a feee. It was of course my fault and I put my hands up to it, however given then small sum involved and the fact I paid it off the next day - is it worth calling them up and asking them to reverse the charge as a gesture of goodwill? Or would I be wasting my time?

No lectures about it being my fault please.

[m444ttb]

It's always worth a go. Particularly on a first offence. I'm guessing you probably aren't a great customer for them given the low limit and presumably not revolving your balance at all. Despite that I'd still make a call.

[princeperch]

It makes my blood boil - I'm 25, excellent credit record, earn mid 40's, and they only offer me £400.00 as a limit...

[5potTurbo]

Call them and explain. They'll probably waive the fee and up your limit.
I'm surprised your limit's so low if you're paying the balance off every month, TBH.

Goldfish kept upping mine every month it was paid off, probably to get me to spend more (I never did), but the limit's now at £12K.
Is it any wonder people can get into problems repaying debt?

[oOTomOo]

+1 on call them and explain.

I had a similar thing with Egg - I went about £4 over for a day while my payment was clearing. (I pay off the full balance every month via DD on the 1st or whatever) on the 31st I went over the limit by about £4, got charged £16 or something stupid.

Boiled my piss. Called them, explained the hilarity and was told that it was "an oversight on my part that had caused me to go over my limit and that the charge would stand"

I then asked to speak to the cancellations team. Now have a nice new credit card.

Best of luck getting your charge back. Methinks you might not.

[Mx_Stu]

Another vote for call them.

I pay for everything on my credit card and pay it off each month. One month I missed the due date noticed the charge had gone on so paid it off in full the next day. Phoned up and apologised and the lady took the charge off there and then.

As for low limits, do you have other stuff on credit? In my experience you only get a certain amount of crdit and if its used for other things they wont give you a particularly high credit limit on a credit card.

[princeperch]

The only debt I have is my student loan which is about 6 grand odd I think.

[Diablos-666]

princeperch said:

It makes my blood boil - I'm 25, excellent credit record, earn mid 40's, and they only offer me £400.00 as a limit...

I too am 25, earn mid 30's not much credit history really. Applied for a credit card, i got a gold card with £5k limit.

I only applied for a credit card to help my credit rating in the first place.

[Odie]

You think thats bad, I went overdrawn on a bank account by 25p for half an hour and they tried to charge me £30 for the pleasure..

[shep1001]

If you always pay off in full each month, call them explain the mistake and ask them to set up a DD each month to take the full balance as payment (this is usually a few days before you would normally need to pay on-line or at the bank. This has worked twice for me now. There is nothing to stop you canceling the DD if you don't want it (your only after your £12 back) but personally I find it much easier to manage, you still get planty of time to check the statement before they pull it each month.

Shep

Edited by shep1001 on Friday 22 October 13:04

[princeperch]

shep1001 said:

If you always pay off in full each month, call them explain the mistake and ask them to set up a DD each month to take the full balance as payment (this is usually a few days before you would normally need to pay on-line or at the bank. This has worked twice for me now. There is nothing to stop you canceling the DD if you don't want it (your only after your £12 back) but personally I find it much easier to manage, you still get planty of time to check the statement before they pull it each month.

Shep

Edited by shep1001 on Friday 22 October 13:04

This is normally what I do - but I got a new debit card from Natwest ( which is from where the payment is made) but I forgot to register the new card last month and the payment got bounced, and then the paypal payment put me just over my limit - like I said - 100% my fault no arguments.

Anyway I called them just now and they agreed to reverse the charge - but they wouldnt up my limit - they said they would have to refer it to a manager. Seems like they dont want to lend any money out at the moment.

My credit is good - have several Direct Debits etc, had a loan a while ago which was paid off in full, have another mastercard with a 2k balance which I use occassionally - but apparently £400.00 smackers is all I can get at the moment...

Edited by princeperch on Friday 22 October 13:42

[Vipers]

princeperch said:

It makes my blood boil - I'm 25, excellent credit record, earn mid 40's, and they only offer me £400.00 as a limit...

My wife is 62, hasn't worked for over 20 years, stayed at home to bring up the kids, and a few months ago, our bank offered her a credit card with a limit of £12,000

And they wonder why some folk get in a bind. I might add, me the bread winner don't even have that limit with my card from the same bank.

[Deva Link]

It's only recently the fee is £12 - it used to be a pretty standard £25 but the CC companies were told it was unfair so reduced it.

I didn't pay once when the bill didn't come in the post and I just clean forget, but they would only waive half the charge.

[Republik]

You will get it back if you ask nicely.

[kirsty-s2k]

First Direct are good - they automatically waive the fee if it's more than six months since the last issue. I got a message a few months ago advising I'd gone over my agreed overdraft and would see a charge - but then I queried it a few months later when the charge hadn't come off my account. That's when they said they'd waived it.

[okgo]

you're an adult asking a forum if its worth calling to get £12 back?


Extra PH points for managing to get how much you earn, and the fact that you paid it off in full as soon as you realised, into the conversation

Edited by okgo on Tuesday 26th October 13:10

[Deva Link]

kirsty-s2k said:

- but then I queried it a few months later when the charge hadn't come off my account.

Seriously - you filed it away in your head and then called a few mths later to see why they hadn't taken the charge?

[kirsty-s2k]

Deva Link said:

kirsty-s2k said:

- but then I queried it a few months later when the charge hadn't come off my account.

Seriously - you filed it away in your head and then called a few mths later to see why they hadn't taken the charge?

It was on an account I don't use often, so I'd specifically put money in the account to cover the charge - so I was surprised that it didn't come off.

[TooLateForAName]

kirsty-s2k said:

First Direct are good - they automatically waive the fee if it's more than six months since the last issue. I got a message a few months ago advising I'd gone over my agreed overdraft and would see a charge - but then I queried it a few months later when the charge hadn't come off my account. That's when they said they'd waived it.

They've improved then. We moved our accounts away when I rang them up the day before a CC payment was due and they couldn't manage to transfer the cash from the savings account to the credit card in time. And then were snotty when I complained.

They lost two mortgages and substantial deposits.

[Gareth79]

Set up a DD so it never happens. With most you can either set it up to pay the whole lot off, or the minimum payment. If it's the minimum you can manually pay it anyway, and the DD won't be taken if you pay it before a certain time (otherwise it will just credit the account).