Abbey (Santander) Mortgage Help - Recent Experience
Discussion
Hi all,
4 weeks ago had offer accepted on our new house. Need £70K mortgage (30% LTV) so decided to go with Abbey as they offer free survey, no product fees, cashback etc to current account holders (worth £1750 approx) so lovely jubbly I thought!
All went through fine (affordability wise) but after the 3rd stage the lady said that she had encountered a technical issue and could not print the application out and therefore could not process the application any further. No problem I thought, these things happen.
3 weeks have now passed and they still have the same 'technical' issues with no sign of a fix any time in the near future!
Apparantly, I'm not the only application that has had this issue - anyone else had this recently?
Just ranting because I can't believe one of the world's largest banks can struggle to fix a technical issue in 3 weeks! I'm sick and tied of speaking to the same people (at my expense with 0845 numbers) and want to have a good rant at someone (so they can hopefully fix the problem) - can the powers of PH find me an email/contact number for someone??
...i've tried their complaint@ email address twice but guess what - no reply to either
4 weeks ago had offer accepted on our new house. Need £70K mortgage (30% LTV) so decided to go with Abbey as they offer free survey, no product fees, cashback etc to current account holders (worth £1750 approx) so lovely jubbly I thought!
All went through fine (affordability wise) but after the 3rd stage the lady said that she had encountered a technical issue and could not print the application out and therefore could not process the application any further. No problem I thought, these things happen.
3 weeks have now passed and they still have the same 'technical' issues with no sign of a fix any time in the near future!
Apparantly, I'm not the only application that has had this issue - anyone else had this recently?
Just ranting because I can't believe one of the world's largest banks can struggle to fix a technical issue in 3 weeks! I'm sick and tied of speaking to the same people (at my expense with 0845 numbers) and want to have a good rant at someone (so they can hopefully fix the problem) - can the powers of PH find me an email/contact number for someone??
...i've tried their complaint@ email address twice but guess what - no reply to either
Hi
If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
tuskkev said:
Hi
If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
Thanks.If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
Email sent so let's see what happens!
tuskkev said:
Hi
If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
Top man!If you're having no joy with the monkey's go straight to the organ grinder, Antonio.Osorio@santander.co.uk.
This is the personal email of the ceo of santander uk.
When my wife had a long running problem (couple of months) she emailed the ceo direct with a polite email stating the problem, she was contacted the following day and the problem was sorted in 48 hours with compensation.
hope this helps.
Would you believe it.....got a phone call 10am Monday morning and the technical problem has now been sorted - cheers!
, glad I could help. Gassing Station | Finance | Top of Page | What's New | My Stuff