American Express

[rfisher]

Are they a bunch of clowns or just a bit 'laid back'?

I've had several Ebay buys paid for using my AE card go wrong.

Each time I've emailed them through the secure logon page.

Each time I've received no reply.

I've had to wait until PissPal eventually sorted out a refund.

Today they sent me a new card with a letter detailing a 3 step card activation sequence.

Step 1: activate online at americanexpress.co.uk/activate

No such page.

So I try americanexpress.co.uk and it goes to the USA login site.

So I login to my account, hunt around for a link to new card activation, click on that and ...

'webpage cannot be found' comes up.

Bit worrying considering they're a big outfit.

Anyone else had problems with AE?

In fact

[ringram]

Why bother with it!?
Sounds like a total mess. Time to take your business elsewhere...

[dougc]

Nope. Never had a problem. Nothing seems like too much effort. Always very happy to help on the phone or online.

[casbar]

Been using Amex for 10 years or so, never had a problem, really impressed with them.

[bigandclever]

rfisher said:

Step 1: activate online at americanexpress.co.uk/activate

No such page.

Copied and pasted, works for me (Chrome).

[Deva Link]

bigandclever said:

rfisher said:

Step 1: activate online at americanexpress.co.uk/activate

No such page.

Copied and pasted, works for me (Chrome).

...and me (Firefox).

[bigandclever]

To be fair, the link does redirect to americanexpress.com and then myca (presumably 'my card') then usermgt ('user management'?) then emea ('europe, middle east, africa')

But still, it works - check your browser / fingers

[seaninog]

I've had issues with them too. I had an issue with a payment once and had to go through their miserable online forum to resolve it. 7 communications and 7 representatives later (yes, a different one EVERY time, each one wanting to start from the start) I gave up and went a bit Postal. Funny enough, then they sat up and asked why I was so upset.

I got the matter resolved but they were painful to deal with.

Good rewards programs and still worth hanging on to the cards, but a bunch of t***ers to deal with from a customer service point of view.

[tuffer]

I have a card I only use for business and they are great, call me up occasionally to check that everything is OK (I travel overseas a lot and they check for fraud). I get travel insurance etc thrown in and BA miles for all my spends. Costs m a couple of hundred quid a year but well worth it just for the BA companion vouchers.

[rfisher]

I'm not a business user but I do spend around £10k per year on it so they should be nice to me.

I sorted out activation eventually.

I don't know if the problem was my ISP (crap crap) or that I was using the kids laptop which is locked down tighter than a gnat's chuff.

Anyway I'm not sulking anymore.

Think I'm turning into a grumpy old man.

[pb1695]

Just had a call from my daughter this morning who is on her gap year in Bali. She and her friend had a motorbike accident and needed to sort out treatment. I called Amex Insurance as she is covered on the annual policy on my Centurion membership. Within 10 minutes, they had contacted her, arranged hospital treatment and ensured both my daughter and her friend were OK and had transport back to their digs.

Luckily their injuries were not serious but the Amex service was simply amazing, worth every penny of the membership fee.

[purplepolarbear]

Are you using the internet via a work proxy or AOL? Try another site with UK and US sites and see if it goes to the UK site (e.g. www.dell.com)

If so, it could be thinking that you are in the US and hence redirecting to the US site with different pages.

[Moose1978]

dougc said:

Nope. Never had a problem. Nothing seems like too much effort. Always very happy to help on the phone or online.

..only been with them about 6 months but had a few issues which have been sorted quickly, so a thumbs up from me so far.