Discussion
What does it for me is they actually take out time to deal with you. Wierd, but I like that. They don't try giving me bulls
t. Everything has been well laid out so far. I need to call them again to get my CC set up. For that, they said there wont be a charge of £10 a month to keep my account active. Result.
t. Everything has been well laid out so far. I need to call them again to get my CC set up. For that, they said there wont be a charge of £10 a month to keep my account active. Result.Mr Will said:
I have been with First Direct since I turned 18. I have never ever been able to fault their customer service in any way. Their internet banking works and their telephone banking is actually a pleasure to use.
they get a
from me.
+1 absolutely agree, I have been with First Direct for over 18 years, never had a reason to complain, have always received extremely prompt and courteous response to any requests I have ever made, including over the telephone request for a car loan, which incidentally I was immediately granted with no interest charges or arrangements fees.they get a
from me.Yep, also agreed that they're a first rate bank. One slight negative is that their ability to think outside the box seems to have diminished over the past year or two, probably as HSBC has tightened the reins. But, for day-to-day banking, they've always been and remain right up there.
I've been thinking about changing my current account to another bank and just read this thread.
I've never yet heard someone say a bad thing about First Direct so that's pretty much made my decision for me.
A new account with First Direct for me then!
TBH getting £100 for moving accounts isn't to be sniffed at either!
I've never yet heard someone say a bad thing about First Direct so that's pretty much made my decision for me.
A new account with First Direct for me then!
TBH getting £100 for moving accounts isn't to be sniffed at either!
neenaw said:
I've been thinking about changing my current account to another bank and just read this thread.
I've never yet heard someone say a bad thing about First Direct so that's pretty much made my decision for me.
A new account with First Direct for me then!
TBH getting £100 for moving accounts isn't to be sniffed at either!
The only way I think you can qualify for this though is to have at least £1500 go into your account for 6+ months or alternatively have the balance sitting above this figure for the same duration.I've never yet heard someone say a bad thing about First Direct so that's pretty much made my decision for me.
A new account with First Direct for me then!
TBH getting £100 for moving accounts isn't to be sniffed at either!
ETA - Got my CC this morning. Nice, clean design, all black. Much better looking than the disastrous Lloyds one I had. It's funny how the simple things make you smile.
Edited by TotalControl on Thursday 15th April 22:57
I have been with First Direct for two years, having switched from Lloyds TSB and prior to that, Natwest.
We have two current accounts, several savings accounts and both a Classic and Gold credit card. I'll also consider them highly when the time comes to switch my mortgage.
FD are excellent, customer service is spot on - never have to wait in a queue, and if you do have an issue which can't be immediately resolved, the contact agent will come 'offline' within the call centre and deal with the problem before calling you back.
I've only had one issue with them, a hiccup when changing my FD Credit Card from a Classic to Gold card. I sent a polite but firm email to them, and had a call within 12 hours confirming they were completely to blame and recompensed me for the expenses I had occured in full - fantastic.
The only thing I'd say is that their Online service is a bit antiquidated. It works, and does everything you need it to, but it looks a bit old fashioned and clunky compared with the streamlined interfaces of Lloyds TSB etc.
We have two current accounts, several savings accounts and both a Classic and Gold credit card. I'll also consider them highly when the time comes to switch my mortgage.
FD are excellent, customer service is spot on - never have to wait in a queue, and if you do have an issue which can't be immediately resolved, the contact agent will come 'offline' within the call centre and deal with the problem before calling you back.
I've only had one issue with them, a hiccup when changing my FD Credit Card from a Classic to Gold card. I sent a polite but firm email to them, and had a call within 12 hours confirming they were completely to blame and recompensed me for the expenses I had occured in full - fantastic.
The only thing I'd say is that their Online service is a bit antiquidated. It works, and does everything you need it to, but it looks a bit old fashioned and clunky compared with the streamlined interfaces of Lloyds TSB etc.
Good to see so many thumbs up for FD.
I too have been with them for 18 years. Only issues I had was when I was younger and (more) reckless with money, but even then they helped me as much as possible to get back in the black again.
I've actually sent them letters to say how happy I am as a customer since they're service for me, even though I now live on the Continent, puts my (far from free) local banking to shame.
I too have been with them for 18 years. Only issues I had was when I was younger and (more) reckless with money, but even then they helped me as much as possible to get back in the black again.
I've actually sent them letters to say how happy I am as a customer since they're service for me, even though I now live on the Continent, puts my (far from free) local banking to shame.
We've both been with 1stD for 20yrs+. Very happy with them, have mortgages - old offsets with base rate + 1%, sharedealing account etc. Currently poor deposit and cash ISA rates - latter = 0.2% but I suppose it's up to us to keep tabs on that and that's how they keep us in free banking..Now we rarely use the telephone service but they've always answered quickly and been helpful and responsive. A few years ago I organised a mortgage with them in about 10". Highly recommended.
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